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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

from 139 reviews

Value for Money
8.5
Location
8.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.7
Families with older children (139)
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George F. Families with older children United States of America, July 27, 2015
Best value

Buy far the most spacious rooms available. The staff is extremely well trained and will go out of their way to assist. Located on walking distance of sites.
9.7
Couldn't be happier.
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Nick C. Families with older children United Kingdom, July 25, 2015
Great

Location, flexible and friendly staff, pool
9.7
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John T. Families with older children Australia, July 3, 2015
All Good

Pool, staff and location
8.7
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Chin H. Families with older children Singapore, June 17, 2015
Our 1st vacation in Hanoi.

Good location, very clean & well equipped rooms.
9
Perfect & beyond expectation.
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Bobby F. Families with older children Philippines, June 4, 2015
Excellent comfort

Very clean, good staffs, with good recreational spaces; swimming pool, gym, and tennis court.
9
No complaints. Very comfortable and easily accessible recreational facilities.
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Dian D. Families with older children Indonesia, May 15, 2015
the hotel is comfortable and clean.

big room, clean and location
8.3
Good services
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Ryan J. Families with older children Australia, April 9, 2015
Relaxing Residence

the sauna, the spacious rooms, welcome pack for our infant
8.7
We enjoyed out stay here immensely. The rooms are large and comfortable and the breakfast is adequate. Many attractions and restaurants close by and taxis are always waiting out the front.
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Tess B. Families with older children Australia, March 11, 2015
Meh.

The Restaurant (for dinner)
7
To be fair, we came at a bad time of year (March). It rained constantly and topped about 19 degrees Celsius. As a result, the pool (which looked great) didn't get used by any of us, and the surrounding town was not fairly explored. We stayed in a 3-bedroom apartment (1 king, 1 queen, 2 singles) which was comfortable enough but definitely not 5-star. More like 2-3 star, motel quality. The bathrooms were pokey and ran out of hot water after about 10min, which makes showering a family of 4 pretty tricky! The staff were friendly however the airport pickup/drop off was crazily inflated! About $60 AU. We caught our own cab back to the airport for about $15. There is a small supermarket downstairs which was really handy. The war museums were within walking distance although ho chi minh's mausoleum required a short taxi ride (again, it was raining and cold so we weren't really feeling keen on the idea of wandering around for a while to find the right way there..!). Nice enoug accomodation but not 5-star. Expect 3 star quality.
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Nguyen T. Families with older children Vietnam, January 31, 2015
Near central

good location, good food.
7.7
good location, good food.
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Suparerk B. Families with older children Thailand, January 11, 2015
Good quality hotel with convenience.

Nice Views, Good Rooms, Location
9.3
Staid in the 2 bedroom suite. Rooms are good sized, kitchen had all the dishes, cutlery, silverware available for use....very clean and very comfortable with beautiful view of the city of Hanoi. Good location and plenty of good restaurants just a few black radius of hotel. Underneath hotel is also a small supermarket so its great if you wanted to buy bread and fruits and drinks etc to bring back up to your suite. Just one small thought is that I think the staff can smile a little more or cheer up. I staid in 2 other smaller boutiques hotels in Hanoi prior to Somerset. The smaller hotel staff (and i mean everyone from bell hop to front desk to doorman) were so genuinely happy in their job, full of smiles and friendly!! So once we checked into the Somerset this difference was very apparent. So that is probably the only thing that would have made this hotel experience better.
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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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