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Somerset Grand Hanoi Serviced Residences

No 49, Hai Ba Trung Street, Hoan Kiem District, Hoan Kiem District - Opera House, Hanoi, Vietnam (Show on map)

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Area: Hoan Kiem District - Opera House Number of Rooms: 185
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
121 reviews

Value for Money
8.6
Location
8.5
Staff Performance
8.7
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.7
Families with older children (121)
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Suparerk B. Families with older children Thailand, January 11, 2015
Good quality hotel with convenience.

Nice Views, Good Rooms, Location
9.3
Staid in the 2 bedroom suite. Rooms are good sized, kitchen had all the dishes, cutlery, silverware available for use....very clean and very comfortable with beautiful view of the city of Hanoi. Good location and plenty of good restaurants just a few black radius of hotel. Underneath hotel is also a small supermarket so its great if you wanted to buy bread and fruits and drinks etc to bring back up to your suite. Just one small thought is that I think the staff can smile a little more or cheer up. I staid in 2 other smaller boutiques hotels in Hanoi prior to Somerset. The smaller hotel staff (and i mean everyone from bell hop to front desk to doorman) were so genuinely happy in their job, full of smiles and friendly!! So once we checked into the Somerset this difference was very apparent. So that is probably the only thing that would have made this hotel experience better.
Wai L. Families with older children Singapore, December 26, 2014
Peaceful n Clean in the midst of Chaos n Grime!

Clean n quiet. Big n well-equipped room. Staffs r well trained n speak fluent Eng.
10
Clean n Quiet! Away from the Old quarter's noise n dirt! Value for money and the 2 bed room exec apartment we stayed in was huge and well-equipped! Walking distance to Hoan Kiem lake n Old quarters. Located just beside the infamous Hoa Lo Prison! We were thankful for the powerful shower n long bath after spending 5 nights in Sapa n on the rickety train! Be very careful when dealing with the the train station ticketing officers n Travel agents from Sapa. We were almost cheated/scam by them. Refuse to let us get up the train n insist that we paid extra cos they issue tickets of a earlier timing which was not made known to us. Read in the intwrnet that this is common in Sapa station.
Lee-Ann P. Families with older children Australia, December 12, 2014
Great hotel in hanoi

Location was good. Staff friendly. Good gym
9
Chun X. Families with older children China, October 4, 2014
Pleasant stay for big family

Comfortable, big room, value for money. Great swimming pool and breakfast
10
Handaja W. Families with older children Indonesia, August 3, 2014
Great choice for a family

Spacious room, prime location
9.7
It is actually an apartment, and with such price, it is definitely the first choice for a family.
Elena H. Families with older children Singapore, July 27, 2014
Overall ok hotel

Brandname, near to convenience store and nice lobby
6
Overall ok experience. The room was musty smelling and fittings in the rooms was old and tired looking. But the furnishings were clean and modern.
Elena H. Families with older children Singapore, July 24, 2014
Overall ok hotel

Brand Name, Nice Lobby and Near to convenience store
6
Overall ok experience. The food in the breakfast area was nice. Furnishing in the room was clean but the renovations i.e. bath tub, cabinets etc was old and had a musty smell in the room.
Miles P. Families with older children United Kingdom, July 23, 2014
Family holiday with teenagers

Rooms well equipped and spacious
9
Loved stay here . Plenty of room , well equipped ,washing machine and detergent. Supermarket on site. Staff helpful. Able to leave luggage here while travelled to halong bay and Sapa and early check in when arrived back very early on train.
Carolyn G. Families with older children Australia, July 2, 2014
3 bed apt great value. Wonderful breakfasts!

Spacious 3 bed apartment. Great breakfasts included. Walking distance to main sightseeing and the wonderful Quan An Ngon restaurant.
10
A great experience. The only negative , poor wifi in rooms.
Rohila T. Families with older children Malaysia, June 11, 2014
Great experience for my whole family.

1. Comfort 2. Kitchen amenities 3. Helpful staff
7.7
Great comfort & enjoyable for the whole family especially for my old parents.

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Customer Reviews - Somerset Grand Hanoi Serviced Residences, Hanoi

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