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Somerset On Elizabeth Melbourne

250 Elizabeth Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 135
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
454 reviews

Value for Money
7.9
Location
9.3
Staff Performance
8.2
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.2
Food/Dining
6.2
All reviews (454)
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Alex B. Business travelers Australia, October 7, 2014
Discomfort

Location
4
There is no mini-bar or in-room dining because the rooms are all apartment style. You can order delivered food of course, which I did on the supplied menu, but it was supplied by a 3rd party and took about 45 minutes to arrive. Arriving in late (due to the daylight savings) with all restaurants in the area closed and there being no mini-bar for even a snack - then waiting 45mins is a bit much for AUD$215 per night (which is what it cost). The "king size" bed was really just two singles pushed together and I couldn't sleep in the middle because of the crack. The beds were very hard and uncomfortable. There were no power points near the bed - so charging your phone and using it as an alarm clock were not so convenient. The clock radio supplied was faulty and the radio on it could not be switched off (it was constantly just audibly playing a station). Couldn't reach the powerpoint behind the bed to unplug the damn thing. So sleep quality was very poor. There is free Wi-Fi, but as to how secure it is, I have no idea. It's not fast, that's for sure. The bathroom supply is very basic. Though the hotel is close to many things, there is no taxi rank close by and the front-desk people did not immediately offer to order one in the morning. Being close to H&M and The Emporium means that the bright neon lights from those shops shine into your window at night. The blinds don't quite block it all out. The airconditioner/heater worked well, though, which was a blessing. There are cable channels, with two TV's.. only the one in the living room actually got some cable channels - the one in the bedroom was just the normal free-to-air digital plus the movielink channel. General ergonomics of the room etc were not great. The general effect is quite eerie. Melbourne can do so much better than this. I'm not coming back to this hotel.
Ashley Q. Groups Australia, October 5, 2014
Very helpful staff

Location , Location ,Location
9.3
We had some minor problems with our room but the staff went out of their way to Assist us, eventually moving us to another Room. They were very Generous as they gave us a later check out time and even complimentary drinks for the inconvenience caused with our Booking. Well recommended Place to stay whilst Taking in the sights of Melbourne.
Kevin M. Business travelers Thailand, October 3, 2014
Inaccurate website

The spa, the 24 hours reception, the location
7
They said online on their own website that you an book in-residence massage. This was false and misleading because it is not available.
Jacinda B. Couples Australia, September 30, 2014
Somerset

Location, self-contained and also serviced
7.3
Hellena J. Business travelers Malaysia, September 27, 2014
Review

Location, room, & staff
9.3
George A. Business travelers Thailand, September 26, 2014
More than acceptable accomodation.

Close to mjy Melb office was the main consideration. Reasonably priced.
8.3
Fine, though for my expense validation, it was annoying that the invoice has to be obtiane4d from a Singapore service provider, then it has no GST, due it's invoicing base, which needs pain ful internal approval expalanations of why no GST in the invoice etc. Annoying where you do not in house room service, the service provided externally is reasonable and efficient enough but does not appear to include breakfast. I was charged $1.00 for ordering my meals, as luck would have it I had zero cash on me when checking out, so had have a $1.00 AMEX invoice with a charge. another wierd circumstance I have not experienced before, not even last time I stayed with you in July and will ahve to explain on my company expense claim.
Chun T. Couples Australia, September 25, 2014
Excellent and Best Location

Location, Service, Nice rooms
9.3
The hotel is excellent with comfortable and clean rooms right in the city centre. The staff are polite and helpful.
Tara L. Families with young children Australia, September 24, 2014
Great Location

Amazing location, great size rooms and very friendly staff
9.3
Had a fantastic 2 night stay in the city. Fantastic location and prefect for families. We had a 4month old baby and this property was perfect for what we needed. Would recommend to everyone and will stay here again.
Fiona D. Business travelers Australia, September 19, 2014
Somerset

Location, staff, price
6.7
Wing H. Couples Malaysia, September 19, 2014
Good Location Stay

Central Located, Clean and Comfortable Room
8
Just spend one night here and overall is satisfied. Will definitely return to this hotel on my next travel.

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Customer Reviews - Somerset On Elizabeth Melbourne, Melbourne

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