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Somerset On Elizabeth Melbourne

250 Elizabeth Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Area: Melbourne CBD Number of Rooms: 135
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Recent customer reviews

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Very Good

8.0

from 577 reviews

Value for Money
7.9
Location
9.3
Staff Performance
8.2
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
8.2
Food/Dining
6.3
All reviews (577)
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Jennifer F. Couples Australia, August 2, 2015
Good location but only critisicm is the sagging be

Location
7.7
Very good- will be back
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Silvia A. Families with young children Indonesia, July 27, 2015
Strategic location with great facilities

Location, superbly clean during check-in, great facilities
7.3
Everything was perfect. Location was close to everywhere (shops, dinings, trams, supermarkets etc). Despite small size, everything was there and superbly clean during check-in. The only facility I didn't like was the washing/dryer. It took quite forever for the clothes to dry and the space was a bit small. The biggest drawback however, was this one front desk male staff, whom unfortunately I couldn't get the chance to get his name. He looked in his 50s, tall, with glasses and brown hair. This guy was SUPER RUDE as a frontliner. Our group was big and during check-in we sort of filled up the hotel lobby and he impolitely asked my brother to move aside for other guest to check-in on the desk. I mean, he could have been more polite. It's not like I only stayed for 1 night and booked for 1 room. I stayed there for 5 nights and we booked 5 rooms. Also, in another occasion, our family was gathering in the lobby before we headed out, few of our kids made noises (they are just kids) and he sort of like shook his head to show his annoyance behind his desk. This is not my first review of any hotels but this is surely my first time reviewing a specific hotel staff, only because we couldn't believe of his unacceptable behaviour. Maybe he shouldn't be put on the front desk. The other staff were friendly, I must say. It's a pity we had to encounter this in a Somerset apartment.
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Tsui W. Families with young children Hong Kong, July 22, 2015
Good location

Location location location
7.3
Suit for not driving guest. Good location for shopping n dining n sightseeing.
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Jasmine R. Families with older children Australia, July 19, 2015
Great Location.

Location, Clean
8.3
My stay was good. The location is great. Very central. The 2 bedroom apartment was clean. Beds were comfortable but pillows were terrible. The quilt/blankets on the bed were well overdue for upgrade.
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Luxana K. Families with young children Thailand, July 16, 2015
Great Location, spacious good value room

Location, spacious room, washing machine
9.3
Very convenient location close to shopping / dining areas in town.
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Peter D. Families with older children Australia, July 16, 2015
4 day stay

location, size, staff friendliness
7.7
The room smelt dank and musty. Extremely noisy and a bright flashing billboard on the Emporium building was very intrusive. Great location and generous sized rooms
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Devie D. Families with young children Indonesia, July 12, 2015
Best Location

great location, comfortable, clean
8.7
Great :) recommended and I would love to stay again
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Lindsay B. Business travelers Australia, July 10, 2015
Good value for money

Location location location
8
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Peter H. Families with young children Australia, July 4, 2015
tv didnt wrk

Location, staff, amenities in room
7.7
Hi Guys We enjoyed our stay at the hotel, mainly because the guys were very helpful. But The furniture certainly has a used look about it, The first room we went to had a leak from somewhere and the floor was very wet in the bathroom. The staff quickly took us to a different room of the same size and so on. The Tele in the main room didn't work properly and the remote was broken it seemed, The next day we coudnt get any reception on it at all. The one in the bedroom was fine. I'd stay again but I'd want mt tele working. I'd love to give the staff a big wrap, very friendly and helpful. Pleasant also Peter
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Deane M. Couples Australia, June 24, 2015
Loved the location, beds and room size

Price, location and room size!
10
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Customer Reviews - Somerset On Elizabeth Melbourne, Melbourne

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