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Recent customer comments

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based on 279 reviews
  • Cleanliness 8.5
  • Facilities 7.8
  • Location 9.6
  • Room Comfort/Standard 8.4
  • Service 8.5
  • Value for money 7.7
  • Food/Dining 7.1
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Sharon L. from Canada
Families with older children
Stayed 3 nights in April 2016
Holiday stay
Excellent location, good room set up
Reviewed April 17, 2016

SuiYan L. from Hong Kong
Stayed one night in March 2016
Good location to see sunrise
Location is good, close to Salamanca market and anywhere in the town. We saw beautiful sun rise from the balcony. Sound proof is not very good. We booked 2 bedrooms apartment. Ventilation relies on the air-con downstairs. There's no fresh air came in when we closed the door of master room.
Reviewed April 04, 2016

Julia J. from Malaysia
Stayed 4 nights in August 2015
Excellent stay!
Close to everything, beautiful view, modern technologies in the room, spacious..
Reviewed March 08, 2016

William B. from United Kingdom
Stayed 2 nights in February 2016
A Tale of Two Visits
We stayed on two occasions, 10 days apart and experienced two different hotels. Our first stay was faultless. The room was large, well appointed and spotlessly clean and we had a very pleasant stay. Our second stay was somewhat different. The standard of the room was identical to that on our first stay but we, from the outset, experienced a loud and very disturbing noise which I believed to be due to water tap vibration. When I reported this to reception one of the staff said that it was caused by the poorly used dish washing equipment in the Conference Centre immediately below our room. She said that they had experienced with this in the past and would personally go to the Conference Centre to complain about the noise. After a period of time it was obvious that the problem had not gone away and I then asked for a change of room. The room allocated was one for disabled guests and lacked many of the features of our initial room but we accepted it in order to be rid of the noise problem. I was asked to return the key of our initial room as quickly as possible to allow it to be serviced as it would be reallocated later that day.My disappointment was that this hotel had a known problem with this particular room and had done not enough to rectify it and they were willing to continue putting unsuspecting guests into the room, hoping I suspect , that others may not complain. Unkind and unfair. I will not stay in this hotel again.
Reviewed February 28, 2016

dennis H. from Australia
Stayed 4 nights in February 2016
Great view.
Great view, balcony great, kitchen great.
Overall it was great.view beautiful.easy walking distance to everything.toulet downstairs made it a bit of an effort during the night but ok.
Reviewed February 26, 2016

Chan I. from Portugal
Families with older children
Stayed one night in February 2016
Comfort Room, With Carpark
Comfort Room, Friendly Host, With Carpark
Reviewed February 25, 2016

George H. from United Kingdom
Stayed 2 nights in April 2015
Excellent Location in Hobart
Location View and Comfort
Would stay again when feeling indulgent. Not cheap, but worth it for a special occasion.
Reviewed February 16, 2016

William B. from United Kingdom
Stayed 2 nights in February 2016
Paradise on The Pier
This hotel is in a wonderful position with easy access. The staff could not have been more welcoming and helpful and the suite was really well equipped and spotlessly cleanii
We had a great stay at Somerset on The Pier and would recommend it to anyone.
Reviewed February 13, 2016

sue W. from Australia
Solo travelers
Stayed one night in February 2016
location .quiet. easy free parkinh\g
the only thing we did not like was the fan above the bed was not working, contacted reception who could not get it to work, given it was a stinking hot day this was very disappointing..also the chairs need replacing,very worn..other this this all was very good. we did not eat there..
Reviewed February 04, 2016

WAI T. from Hong Kong
Stayed 3 nights in January 2016
Good Location, Nice Staffs, Large Room
Good Location, with Kitchen, washing and drying machines
The location of the hotel is good. The price was also reasonable. It's good that the room with kitchen, washing and drying machines The room is large with good view. It is highly recommended to others.
Reviewed January 30, 2016