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Somerset Surabaya Hotel & Serviced Residence

Jalan Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel
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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.4

based on
566 reviews

Value for Money
7.2
Location
7.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (566)
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Hock B. Business travelers Singapore, September 3, 2014
Good clean hotel

Location, big clean room and nice breakfast
7.3
This is one of the better hotels I've stayed in Surabaya. The staff are friendly and rooms are clean. However, in the room that I am staying, the wifi was bad. It was slow and it cuts off at times. Other than that, everything else are good.
Vironika W. Couples Indonesia, August 30, 2014
good place, good food, staff not profesional

good place, good food, staff not profesional
8
good place, good food, staff not profesional
Jowin A. Business travelers Philippines, August 27, 2014
bad experience

cozy room, good bed,
5.7
Chi M. Business travelers Taiwan, August 16, 2014
good

location is good for biz trip
10
Jim L. Business travelers Indonesia, August 7, 2014
Very Good Stay!

Easy access to Highway and Airport, Located at West Surabaya - good place!!
7.7
One of the best hotels I've ever stayed in Surabaya. Everything is just as expected. Well done!
Henry M. Business travelers Indonesia, July 27, 2014
Clean Room, Good Service, Value for Money

Clean Room, Good Service, Value for Money
7.3
Overall stay was comfortable. Room is clean and hotel staff is reasonably attentive. Could still find food outside the hotel within walking distance. We still needed to get a taxi to go to the downtown area; however, it was not too far distance wise (around 3-5 km).
Lani H. Couples Indonesia, July 18, 2014
good hotel

the price,the food and the service
10
Fanny W. Business travelers Indonesia, July 16, 2014
Very nice hotel, clean hotel, staff were friendly.

Clean room, centrally located, comfy bed
9
Agnes L. Business travelers Indonesia, July 16, 2014
Not What I Expected

Old hotel, not well maintained but friendly staff
5.7
Room is not what I expected from this hotel. It was good size, bed is also good size however they can pay more attention to the details. Bathroom was run down and small. Plumbing doesn't work well. Uncomfortable pillows and sheets were stained. AC wasn't working properly, room temperature went to 26.5 even after setting the thermostat to 22.
Christopher K. Couples Indonesia, July 13, 2014
Nice Stay

Staff are friendly and attentive, near several good restaurant, and easy to access from airport
7.3
Overal is a good stay. The closet in my room suddenly broke down, but they have change my room immediately to a better room. They even upgraded my room to a deluxe

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