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Somerset Surabaya Hotel & Serviced Residence

Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel
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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
534 reviews

Value for Money
7.2
Location
7.6
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
7.2
All reviews (534)
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Allan A. Business travelers Indonesia, June 4, 2014
very dissapointed

food, internet
3
the shower is very bad. the distance between the wall and curtain is very close. people can not move to have proper shower. the shower tub is very slippery. dangerous. the bath room floor never been clean. the room is smell fungus. no complain form on the room, while the reception wants us to write on the form but no form. they always try to sell double bed instead of king size bed. not value for the money.
Jim L. Business travelers Indonesia, May 31, 2014
Short Stay, but it was all well taken care

Easy access to Airport, Local food nearby, At the new developed area of surabaya
6
It was just as per my expectation, nothing to complaint but I believe the hotel developer needs to think of something when they refurnishing the hotel room. I happened to stay at one of the room that they renovated, and nothing was bad but the toilet seat, as they raised the floor up, they did not raise the toilet seat, therefore when you do the morning glory habit, you do not feel like you are sitting but squatting on that seat, my best estimation, the height from the floor to the top of the seat was about 40cm
Novy W. Business travelers Indonesia, May 23, 2014
good design

clean room
8
Hotel staff was very welcoming, check-in/out was smooth. My room was equipped with everything I needed, it was clean and comfortable.
Yeong N. Business travelers Singapore, May 21, 2014
Value for money

NA
7.3
Rahadian A. Business travelers Indonesia, May 12, 2014
nice hotel with new renovated room

good interior, has good bar with live music, close to Gresik
7
the hotel was good, the breakfast also good, the main reason I chose this hotel was because this is the best located hotel if you want to do some business trip or activities in Gresik, since there were no decent hotel in Gresik to stay.
Nurhisham O. Business travelers Singapore, May 10, 2014
SHORT BUSINESS TRIP

RENOVATED, CLEAN AND FRESH
8
EXCELLENT SERVICE AND HELPFUL STAFF DESPITE A SHORT STAY.
Hock B. Business travelers Singapore, April 25, 2014
I am on business trip only.

The hotel is getting old though all amenities are there for business travellers. Its location is good with good access to food and entertainment.
6.3
My stay was pleasant and good; and I had good night sleep every night.
Budi L. Business travelers Indonesia, April 18, 2014
Room & Bathroom need renovation

Easy Access from Toll, Near Restaurants
6.7
Indra G. Business travelers Indonesia, April 7, 2014
The Superior isn't superior

Convenient toll road access, centrally located, good breakfast
8.3
was thoroughly disappointed with the superior room I was given. Leaky toilet that ran all night, the music pounding outside in a nearby village till midnight, the bed bugs and/or itchy sheets, very difficult wifi access. The room number was 301 and out of 10, I'd rate this room a 1. All this, for $30 more than other hotels in the area. Yes, breakfast was good. The Pyramid bar is good also, good food, even better band, pool tables. Ask specifically for the newly renovated rooms, go for at least the deluxe. Paid through the nose on this stay.
Shau K. Business travelers Malaysia, February 21, 2014
Standard Hotel and value for money

Great Breakfast, Clean Room and Easy Access to Airport
8.3
Comfortable room with great buffet breakfast which mixed with local cuisine and western breakfast. Location easy to access to airport but nearby no shopping mall. Enjoyable stay with good value for business traveler.

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Customer Reviews - Somerset Surabaya Hotel & Serviced Residence, Surabaya

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