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Somerset Surabaya Hotel & Serviced Residence

Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel

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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
524 reviews

Value for Money
7.1
Location
7.6
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
7.2
All reviews (524)
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Siaudi F. Business travelers Indonesia, November 26, 2013
it's a good hotel in the city

Location, Service, Food
9
It was a nice place to rest after doing shopping in the city
Bala S. Groups Singapore, November 25, 2013
very basic

spa, staff and clean
5
i was upset when they took thirty million rupiah as deposit, this got me into trouble with my bank as i use visa issued by standard chartered. after i checked out the total bill was only nine hundred thousand rupiah. I am not sure if they have cancelled the deposit as i have not received any notice.
Novy W. Business travelers Indonesia, November 14, 2013
good design

clean room
8
The service is amazingly friendly and rooms are very clean. you even get the morning newspaper early morning in your door cleanly
Santy S. Business travelers Indonesia, November 9, 2013
Nice and big room

Nice Hotel, Big Room and friendly staff hotel
6.3
Good, but my suggestion that it will be more attractive if the hotel price INCLUDING breakfast facility. The bathroom need more attention for bad smell and cleanliness.
Vincentius L. Solo travelers Indonesia, November 9, 2013
nice hotel and definitely will come back

clean room, friendly staff, value for money
8
nice stay at hotel. room is clean and newly refurbish but bathroom is look old and small. however this hotel is centrally located near to shopping mall, restaurant just walking distance and highway to the airport
Zainudin A. Business travelers Singapore, October 31, 2013
It was a very good stay..

friendly and helpful staff, GM was very attentive to customer complaints.
8
it was a very good stay. Even the GM came to me during breakfast to say Hi and ask about my stay. Staff are all very friendly and attentive. efficient check-in/out.
Marcelinus R. Solo travelers Indonesia, October 28, 2013
great if you plan most of your time away from note

location, internet and price
7
it was pleasant, well situated and great for the price. It might be difficult to find taxi in the morning though
Sindhu D. Solo travelers Indonesia, October 21, 2013
not bed for short stay

price near airport near city
6.3
Hotel location is good at the middle airport and the city of surabaya and many restaurant surrounding the hotel
Azhani A. Families with young children Singapore, October 19, 2013
Good hotel with slow service

Room, breakfast and its quite quiet as it is a bit far from the city.
6.7
Super slow when comes to check-in and check-out. They asked me to wait while they served others, when I came first before them. And they took almost an hour to settle my check-out. Although its a family hotel,i dont recommend for those with small children.
Steven S. Groups Indonesia, October 15, 2013
Nice and Neat Hotel

Great Breakfast Buffet, Easy Access to airport, Clean room
9.3
luxury hotel for business and family trip, worth the price, great buffet breakfast

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Customer Reviews - Somerset Surabaya Hotel & Serviced Residence, Surabaya

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