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Somerset Surabaya Hotel & Serviced Residence

Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel

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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
524 reviews

Value for Money
7.1
Location
7.6
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
7.2
All reviews (524)
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Winston P. Solo travelers Indonesia, August 18, 2013
Good clean hotel

This hotel has good location, clean and great fried ox tail soup
6.7
Hendra H. Couples Indonesia, August 15, 2013
Very Good

location , large room , clean enuff
8.7
I feel comfortable with this room. And i think if i go surabaya again i will stay in this hotel again.
Holy A. Families with older children Indonesia, August 11, 2013
Need renovation

Centrally located, good view from upper floor rooms, easy to find
6.3
Stayed at a 3-bedroom apartment. Rooms need renovation, or at least a fresh paint job, since there were stains on the wall. Only the main bedroom has a bathroom inside, the people staying in the other 2 rooms would have to share a small bathroom outside their rooms.
Lukito I. Families with young children Indonesia, August 10, 2013
Great place to stay with family

Large room, professional staff, very secure
8
Purwanti R. Families with young children New Zealand, August 4, 2013
Great location but it needs to be upgraded

Great location, friendly staffs and good breakfast
7.7
This apartment stays in great location, clean and most of its staffs were friendly. The breakfast was good and vary. However, it's disappointed that we were staying for 7 days with no laundry machine in our room and just thought, it needs to be upgraded as soon as possible, since the room looked very tired and out of date.
Andy S. Solo travelers Indonesia, July 29, 2013
Average (due to staff responsiveness)

Clean Room, Good Breakfast, Located near to Restaurant (Expensive)
7
My room was at level 6, where at level 7 they have a on-going renovation process, which is very noisy. I complained to the desk, and they said they couldn't do anything. Only when I got upset (for twice they couldn't give me a favourable answer) and rise my tone, they agreed to upgrade my room to level 9.
Cha C. Business travelers Malaysia, July 26, 2013
Simple and nice

Location, food, large hotel
7.7
Overall the stay was pleasent though have only stay there for a night. The room was clean and new, seems like it has recently undergone a refurbishment. However, the toilet in the room was a little small incomparable with others. The breakfast as provided has wide variety of choice.
Marcelinus R. Business travelers Indonesia, July 21, 2013
good stay

location, price, cleanliness
8
It was great as the hotel close enough from the tollway linking to the airport as well as to the nearby shopping mall
Niyi A. Couples Australia, July 16, 2013
Large comfortable executive rooms

Great customer service, excellent breakfast, nice room
8.3
The hotel is centrally located. Reception process was courteous and professional. Room on 14th floor was large clean with comfortable bed. Excellent staff service and generous breakfast. Easy transport services
Henny T. Groups Indonesia, July 10, 2013
good execenlt, fine, confortable

good nice, confortable
6
Goods,Execelent, and Great i'll be back again and hopefully can stay there

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Customer Reviews - Somerset Surabaya Hotel & Serviced Residence, Surabaya

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