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Somerset Surabaya Hotel & Serviced Residence

Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel
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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
554 reviews

Value for Money
7.2
Location
7.6
Staff Performance
7.4
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.5
Food/Dining
7.2
All reviews (554)
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Purwanti R. Families with young children New Zealand, August 7, 2013
Great location

The Apartment location is closed to the city and mall
7.3
the foods were mostly good, room was clean, staffs were also helpful but the furnitures & interior were dated and seem tired
Purwanti R. Families with young children New Zealand, August 4, 2013
Great location but it needs to be upgraded

Great location, friendly staffs and good breakfast
7.7
This apartment stays in great location, clean and most of its staffs were friendly. The breakfast was good and vary. However, it's disappointed that we were staying for 7 days with no laundry machine in our room and just thought, it needs to be upgraded as soon as possible, since the room looked very tired and out of date.
Andy S. Solo travelers Indonesia, July 29, 2013
Average (due to staff responsiveness)

Clean Room, Good Breakfast, Located near to Restaurant (Expensive)
7
My room was at level 6, where at level 7 they have a on-going renovation process, which is very noisy. I complained to the desk, and they said they couldn't do anything. Only when I got upset (for twice they couldn't give me a favourable answer) and rise my tone, they agreed to upgrade my room to level 9.
Cha C. Business travelers Malaysia, July 26, 2013
Simple and nice

Location, food, large hotel
7.7
Overall the stay was pleasent though have only stay there for a night. The room was clean and new, seems like it has recently undergone a refurbishment. However, the toilet in the room was a little small incomparable with others. The breakfast as provided has wide variety of choice.
Marcelinus R. Business travelers Indonesia, July 21, 2013
good stay

location, price, cleanliness
8
It was great as the hotel close enough from the tollway linking to the airport as well as to the nearby shopping mall
Niyi A. Couples Australia, July 16, 2013
Large comfortable executive rooms

Great customer service, excellent breakfast, nice room
8.3
The hotel is centrally located. Reception process was courteous and professional. Room on 14th floor was large clean with comfortable bed. Excellent staff service and generous breakfast. Easy transport services
Henny T. Groups Indonesia, July 10, 2013
good execenlt, fine, confortable

good nice, confortable
6
Goods,Execelent, and Great i'll be back again and hopefully can stay there
Henry D. Families with young children Indonesia, July 8, 2013
great location

cheap , great location, friendly staff
7.7
Cicilia O. Business travelers Indonesia, July 7, 2013
the hotel was okay,room a bit old and dirty

price,location,staff
6.7
it was fine but the room is not that good, it's a bit old and dirty and the bathroom was a bit dodgy. but the price and location is quite good
Jim L. Business travelers Indonesia, July 5, 2013
Good Stay!

Express Check In, Friendly Staff, and Nice Room!
7.3
I did not experience any bad situation during my stay at Somerset, it was indeed a very satisfying visit.

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Customer Reviews - Somerset Surabaya Hotel & Serviced Residence, Surabaya

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