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Somerset Surabaya Hotel & Serviced Residence

Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Formerly : Somerset Hotel
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Area: Mayjen Sungkono Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.3

based on
534 reviews

Value for Money
7.2
Location
7.6
Staff Performance
7.3
Hotel Condition/Cleanliness
7.2
Room Comfort/Standard
7.4
Food/Dining
7.2
All reviews (534)
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Chi M. Business travelers Taiwan, August 16, 2014
good

location is good for biz trip
10
Jim L. Business travelers Indonesia, August 7, 2014
Very Good Stay!

Easy access to Highway and Airport, Located at West Surabaya - good place!!
7.7
One of the best hotels I've ever stayed in Surabaya. Everything is just as expected. Well done!
Fanny W. Business travelers Indonesia, July 16, 2014
Very nice hotel, clean hotel, staff were friendly.

Clean room, centrally located, comfy bed
9
Agnes L. Business travelers Indonesia, July 16, 2014
Not What I Expected

Old hotel, not well maintained but friendly staff
5.7
Room is not what I expected from this hotel. It was good size, bed is also good size however they can pay more attention to the details. Bathroom was run down and small. Plumbing doesn't work well. Uncomfortable pillows and sheets were stained. AC wasn't working properly, room temperature went to 26.5 even after setting the thermostat to 22.
Christopher K. Couples Indonesia, July 13, 2014
Nice Stay

Staff are friendly and attentive, near several good restaurant, and easy to access from airport
7.3
Overal is a good stay. The closet in my room suddenly broke down, but they have change my room immediately to a better room. They even upgraded my room to a deluxe
Budi G. Business travelers Indonesia, July 12, 2014
Nice

Nice city hotel
6
Nurhisham O. Business travelers Singapore, June 25, 2014
BUSINESS STAY

BIG AND CLEAN ROOMS, EXCELLENT STAFF SERVICE
8
Generally, it is a nice hotel. Rooms have been refurbished, but the WC needs a bit of better upkeeping.
Jim L. Business travelers Indonesia, June 14, 2014
It was a short stay, but it was good

close to the airport, easy access, food stalls nearby
6.3
I had no problem staying at the hotel since this is not my first time staying there. the only issue i had on this particular trip was i had to wait for more than 30 minutes just to get myself checked in.
Stefan J. Business travelers Sweden, June 13, 2014
Hotel Somerseth is a good and well known business

Location, Location and location
7.7
It was good. I stayed only one night this time but I have been a regular customer since 2006 even if I didn't book via Agoda earlier
Pujihasana W. Couples Indonesia, June 8, 2014
Can't sleep AC not working properly

Location, fast check out
5.3
The room, towel, etc is not as what four stars hotel should be with that price. AC is not working properly, the room was warm and I can not sleep until about 3-4am. Means maintenance and equipment checking was not done properly

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Customer Reviews - Somerset Surabaya Hotel & Serviced Residence, Surabaya

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