Very good 7.4
Based on 730 reviews

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About Somerset Surabaya Hotel

Description

Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel offers 282 comfortably furnished rooms that come fully equipped. Guests here will meet a haven of tranquility within these 150 spacious serviced residences, furnished with a stylish combination of East Java culture and modern furnishings. Guests can enjoy various activities such as a gymnasium, sauna and Jacuzzi, saloon and spa treatments, tennis courts, and an outdoor pool. The local and continental Terakota Café and The Piramid Bar are available for guests. Somerset Surabaya Hotel ensures that guests will definitely have a pleasant stay.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • golf course (within 3 km)
  • tennis courts

For kids

  • children's playground
  • pool (kids)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • poolside bar
  • bar

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • family room
  • elevator
  • executive floor
  • salon
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • photocopying
  • fax machine
  • printer
  • meeting facilities
  • business center
  • ATM

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 260000 IDR
Breakfast Charge (when not included in room rate): 110000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 23. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 1
Number of Rooms : 432
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2012
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.3
  • Facilities 7.4
  • Location 7.6
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.2
  • Food/Dining 7.2

Debby M.
Indonesia
July 29, 2016
Feel good
Nice hotel, very recommended..

John T.
Singapore
July 28, 2016
decent
decent place and value for money

Yoel T.
Indonesia
July 26, 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!

Erwin P.
Indonesia
July 22, 2016
Business trip
Nice hotel that combined with the good price from agoda..

Andre S.
Indonesia
July 20, 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good

Nikki S.
Indonesia
July 14, 2016
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.

kasman K.
Indonesia
July 12, 2016
Good hotel, standard facilities
Good hotel, standard facilities.

Novy S.
Indonesia
July 05, 2016
Spacious, good location and value for money
I stayed in 3 bedroom apartments. It's quite old apartment with tiny swimming pool,but it's worth for money, spacious room, nice location especially for culinary option and close to the shopping mall, my children love the breakfast very much. It will be nice if it's being renovated one day.

SENG C.
Malaysia
July 04, 2016
Calm, quiet place of choice
Good for relax trip

Arief G.
Indonesia
June 30, 2016
Great stay
Great staff great service


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