Very good 7.4
Based on 746 reviews

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About Somerset Surabaya Hotel

Description

Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel offers 282 comfortably furnished rooms that come fully equipped. Guests here will meet a haven of tranquility within these 150 spacious serviced residences, furnished with a stylish combination of East Java culture and modern furnishings. Guests can enjoy various activities such as a gymnasium, sauna and Jacuzzi, saloon and spa treatments, tennis courts, and an outdoor pool. The local and continental Terakota Café and The Piramid Bar are available for guests. Somerset Surabaya Hotel ensures that guests will definitely have a pleasant stay.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Car park
  • Airport transfer

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tennis court(s)
  • Tours
  • Steamroom

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Daily housekeeping
  • security [24-hour]
  • front desk [24-hour]
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Salon
  • Smoking area
  • Shared lounge/TV area

For the kids

  • Playground
  • Family room
  • Swimming pool [kids]

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 260000 IDR
Breakfast Charge (when not included in room rate): 110000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 23. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 1
Number of Rooms : 432
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.3
  • Facilities 7.2
  • Location 7.6
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for money 7.2
  • Food/Dining 7.2
Sort by

Rut T. from Indonesia
Business travelers
Stayed one night in August 2016
good
good location
Reviewed August 18, 2016

Mohd K. from Malaysia
Business travelers
Stayed one night in August 2016
Good
Good hotel with great location
Reviewed August 15, 2016

MOHD A. from Malaysia
Business travelers
Stayed 5 nights in August 2016
Everything just fine and satisfied
Good and satisfied
Reviewed August 15, 2016

Gary S. from United States
Couples
Stayed 2 nights in August 2016
Review
Excellent
Reviewed August 09, 2016

Debby M. from Indonesia
Business travelers
Stayed one night in July 2016
Feel good
Nice hotel, very recommended..
Reviewed July 29, 2016

Daeyoung K. from South Korea
Business travelers
Stayed one night in July 2016
dissatisfaction
disappoint
Reviewed July 29, 2016

John T. from Singapore
Business travelers
Stayed 2 nights in July 2016
decent
decent place and value for money
Reviewed July 28, 2016

Yoel T. from Indonesia
Families with older children
Stayed 2 nights in July 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Reviewed July 26, 2016

Erwin P. from Indonesia
Business travelers
Stayed one night in July 2016
Business trip
Nice hotel that combined with the good price from agoda..
Reviewed July 22, 2016

Andre S. from Indonesia
Business travelers
Stayed 4 nights in July 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Reviewed July 20, 2016



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