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Somerset Surabaya Hotel

Jalan Raya Kupang Indah, Dukhu Pakis, Surabaya, Indonesia 60189 (Show on map)

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Good 7.4
based on 590 reviews

"Good cleanliness for the room, good service for room..."

  • Suci, Indonesia
  • July 21, 2015
  • Area: Dukhu Pakis
  • Rooms : 432
  • Free Wi-Fi

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Room Types
1 Bedroom Deluxe Suite
2 Bedroom Deluxe Suite
2 Bedroom Deluxe
1 Bedroom Deluxe Suite
2 Bedroom Deluxe Suite
2 Bedroom Deluxe
3 Bedroom Deluxe
Deluxe With Breakfast
Superior With Breakfast
Executive With Breakfast
Superior Room
3 Bedroom Deluxe
Superior Room
Executive With Breakfast
2 Bedroom Executive
2 Bedroom Executive


When would you like to stay at this hotel?

Features of Somerset Surabaya Hotel

24-hour front desk

24-hour room service

24-hour security

airport transfer

ATM/cash machine on site


car park

coffee shop



executive floor

facilities for disabled guests

family room

laundry service

luggage storage

meeting facilities



room service

safety deposit boxes


smoking area

taxi service

Sports and Recreation

children's playground

fitness center

golf course (within 3 km)

hot tub


outdoor pool

pool (kids)




tennis courts


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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Sale ends soon!

Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel offers 282 comfortably furnished rooms that come fully equipped. Guests here will meet a haven of tranquility within these 150 spacious serviced residences, furnished with a stylish combination of East Java culture and modern furnishings. Guests can enjoy various activities such as a gymnasium, sauna and Jacuzzi, saloon and spa treatments, tennis courts, and an outdoor pool. The local and continental Terakota Café and The Piramid Bar are available for guests. Somerset Surabaya Hotel ensures that guests will definitely have a pleasant stay. Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s)
Stay for free if using existing bedding.

Guests over 5 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
260000 IDR

Breakfast Charge (when not included in room rate)
110000 IDR

Check-In From
02:00 PM

Check-Out Until
12:00 PM

Distance from City Center
5. Km

Distance to Airport
23. Km

Non-Smoking Rooms / Floors

Number of Bars

Number of Floors

Number of Restaurants

Number of Rooms

Room Voltage

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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from 590 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (590)
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Mauro P. Families with young children Italy, July 29, 2015

Overall good , room clean and very friendly staff . Location is perfect choice for those need to go to Indonesia Immigration Offices.
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Suci S. Solo travelers Indonesia, July 21, 2015
I've got the best experience for my 4 nights stay.

Good cleanliness for the room, good service for room service, comfortable bed.
I enjoyed it very much, only that the gym is not too big and it's not well-maintained (when I firstly entered the gym and about to go up, I smelled urine. It's like your baby pees somewhere and you don't clean it). I directly complained to one of your staff there but no action! What a shame!
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Lois D. Couples Indonesia, July 4, 2015
Good location

Good location
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Lois D. Business travelers Indonesia, July 1, 2015
Good location

Good location
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Arief G. Business travelers Indonesia, June 27, 2015
Good hotel

everything is as said in the pictures, nice clean hotel and friendly staff
great stay
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Antonius W. Business travelers Indonesia, June 26, 2015
Good for business

Location, Politeness, comfortable bed
Excellent bed for a 4 star hotel. TV channels were not as clear as we would hope and the toilet was very simple. Apart from those two minor problems, the hotel was a good place to rest.
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Andy S. Families with older children Indonesia, June 9, 2015
First time using the serviced apartment

location, comfortable room, clean
i usually stay at the hotel room, and for this time i tried the serviced apartment with 2 bedrooms. First unit we get is a bad experience, the room it self is great, newly renovated. But the aircon is an old type. They didnt change to a new one when they renovTe the room. So its really hot in the room. The bathroom was not renovated as well, it used old utensils, but still works fine. The second night we were moved to another unit, the room is also new, but the aircon is also old type, however its still functioning, so at least we can rest well.
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Andre Y. Families with older children Indonesia, May 24, 2015
Quite overrated

Staff Location comfort
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Jonahlyn A. Solo travelers Philippines, May 24, 2015
comfy stay but disgusting toilet

location, food, staff
Pretty much heaven except for the old toilet and disposable slippers (which felt like they haven't been disposed, but reused, for quite sometime now). The tub in the toilet was clogged, and I was investigating, I made a very disgusting discovery that had me raising my feet (stepping on the sides of the tub) while taking a shower. And soaking in a hot bath with "that thing" is totally of the menu. This is the first time in my life when showering was life threatening as I could slip off the precarious position at any moment. So much for pricey 4* hotel showers. I didn't even bother reporting to the staff, given the age of this hotel, I bet all their toilets are like this.
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Sulyono H. Business travelers Indonesia, May 22, 2015
nice hotel

nice hotel, nice room, nice service
Nice hotel, nice room, nice service, nice location
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Customers like this hotel for:
Area recommended for:
  • business
  • restaurants
  • shopping
Distance to airport:
  • Juanda International Airport (14.2 Km)
Customer comments:
  • "Affordable price" , "Breakfast buffet" , "Close to the airport"
Top attractions in the area:
  • Surabaya Town Square (3.0 Km)
  • Supermall Pakuwon Indah (3.5 Km)
  • Pakuwon Trade Center - PTC (3.5 Km)
  • Surabaya Zoo (3.8 Km)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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