Very good 7.4
Based on 746 reviews

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Best deals for your dates:
August 29, 2016 - August 31, 2016 | 2 nights
The space What's included Capacity Price per night

Features:

  • 26 sq.m.
  • 2 Single Bed or 1 Double Bed
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%
Best seller – limited supply!

Our last 2 rooms!

    • USD
    • 34.34
Book

Features:

  • View: No view
  • 26 sq.m.
  • 1 Double Bed
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 2 rooms!

    • USD
    • 35.48
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Features:

  • 1 Bedroom
  • 26 sq.m.
  • 1 King Bed
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 3 rooms!

  • 95.93
    • USD
    • 38.85
Book
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 3 rooms!

  • 95.93
    • USD
    • 42.70
Book

Features:

  • View: No view
  • 26 sq.m.
  • 1 Double Bed
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 3 rooms!

  • 107.26
    • USD
    • 39.37
Book
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 10%

Our last room!

    • USD
    • 39.89
Book
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 3 rooms!

  • 107.26
    • USD
    • 43.81
Book
  • Breakfast included
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 10%

Our last room!

    • USD
    • 44.26
Book
  • Breakfast included
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 10%

Our last room!

    • USD
    • 49.25
Book

Features:

  • View: No view
  • 26 sq.m.
  • 1 King Bed
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 3 rooms!

  • 114.81
    • USD
    • 44.92
Book
  • Breakfast included
  • Pay at the hotel
  • Cancellation policy
Not included in room price:
Tax 10%, Service charge 10%

Our last 3 rooms!

    • USD
    • 50.50
Book

Features:

  • View: City
  • 63 sq.m.
  • 1 King Bed
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 5 rooms!

  • 177.50
    • USD
    • 45.47
Book

Features:

  • View: City
  • 2 Bedrooms
  • 98 sq.m.
  • 1 Double Bed and 1 Double Bed
  • Breakfast included
  • Low rate (non-refundable)
Not included in room price:
Service charge 10%, Hotel tax 10%

Our last 2 rooms!

  • 188.83
    • USD
    • 73.30
Book

About Somerset Surabaya Hotel

Description

Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel offers 282 comfortably furnished rooms that come fully equipped. Guests here will meet a haven of tranquility within these 150 spacious serviced residences, furnished with a stylish combination of East Java culture and modern furnishings. Guests can enjoy various activities such as a gymnasium, sauna and Jacuzzi, saloon and spa treatments, tennis courts, and an outdoor pool. The local and continental Terakota Café and The Piramid Bar are available for guests. Somerset Surabaya Hotel ensures that guests will definitely have a pleasant stay.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Taxi service
  • Car park
  • Airport transfer

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tennis court(s)
  • Tours
  • Steamroom

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Poolside bar
  • Bar

Access, services, and conveniences

  • Daily housekeeping
  • security [24-hour]
  • front desk [24-hour]
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Salon
  • Smoking area
  • Shared lounge/TV area

For the kids

  • Playground
  • Family room
  • Swimming pool [kids]

Working and staying connected

  • Photocopying
  • Fax machine
  • Printer

Languages spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 260000 IDR
Breakfast Charge (when not included in room rate): 110000 IDR
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 5. Km
Distance to Airport: 23. Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 1
Number of Rooms : 432
Room Voltage: 220
Time to Airport (Minutes): 30
Year Hotel Built: 1995
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Very good



  • Cleanliness 7.3
  • Facilities 7.2
  • Location 7.6
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for money 7.2
  • Food/Dining 7.2
Sort by

Rut T.
Indonesia
August 18, 2016
good
good location

Mohd K.
Malaysia
August 15, 2016
Good
Good hotel with great location

MOHD A.
Malaysia
August 15, 2016
Everything just fine and satisfied
Good and satisfied

Gary S.
United States
August 09, 2016
Review
Excellent

Debby M.
Indonesia
July 29, 2016
Feel good
Nice hotel, very recommended..

Daeyoung K.
South Korea
July 29, 2016
dissatisfaction
disappoint

John T.
Singapore
July 28, 2016
decent
decent place and value for money

Yoel T.
Indonesia
July 26, 2016
STAFF WERE OBNOXIOUS AND ARROGANT
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!

Erwin P.
Indonesia
July 22, 2016
Business trip
Nice hotel that combined with the good price from agoda..

Andre S.
Indonesia
July 20, 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good

Taxes and service fees are generally recovery charges which Agoda pays to the vendor or which are collected by the vendor. For more details, please see the Agoda Terms of Use. Tax and service fees may also contain fees that Agoda retains as compensation for processing the reservation.

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