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Customers like this hotel for:
    Area recommended for:
  • shopping
  • business
  • restaurants
    Distance to airport:
  • Juanda International Airport (14.2 Km)
    Customer comments:
  • "Affordable price", "Breakfast buffet", "Close to the airport"
    Top attractions in the area:
  • Surabaya Town Square (3.0 Km)
  • Supermall Pakuwon Indah (3.5 Km)
  • Pakuwon Trade Center - PTC (3.5 Km)
  • Surabaya Zoo (3.8 Km)

Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

Somerset Surabaya Hotel

Jalan Raya Kupang Indah, Mayjen Sungkono, Surabaya, Indonesia 60189 (Show on map)

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Good 7.3 based on 579 reviews

"Location, Politeness, comfortable bed..."

Antonius, Indonesia June 26, 2015
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Features of Somerset Surabaya Hotel

Hotel Facilities
  • 24-hour front desk
  • 24-hour room service
  • airport transfer
  • ATM/cash machine on site
  • bar
  • business center
  • coffee shop
  • concierge
  • elevator
  • executive floor
  • facilities for disabled guests
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • salon
  • smoking area

Sports and Recreation
  • children's playground
  • fitness center
  • golf course (within 3 km)
  • hot tub
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • steamroom
  • tennis courts

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

  • car park
  • valet parking

Languages Spoken
  • English
  • Indonesian

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Hotel Description
Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel...see more Somerset Surabaya Hotel is an exquisite property suitable for both business and leisure guests. The hotel offers 282 comfortably furnished rooms that come fully equipped. Guests here will meet a haven of tranquility within these 150 spacious serviced residences, furnished with a stylish combination of East Java culture and modern furnishings. Guests can enjoy various activities such as a gymnasium, sauna and Jacuzzi, saloon and spa treatments, tennis courts, and an outdoor pool. The local and continental Terakota Café and The Piramid Bar are available for guests. Somerset Surabaya Hotel ensures that guests will definitely have a pleasant stay.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type

All reviews (581)

Couple (83)

Solo Traveler (73)

Business Traveler (287)

Family with young children (68)

Family with older children (36)

Other (34)

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581 reviews
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Hotel Condition/Cleanliness
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All reviews ( 581 )
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Antonius W. Business travelers
Indonesia, June 26, 2015
Good for business

Location, Politeness, comfortable bed
Excellent bed for a 4 star hotel. TV channels were not as clear as we would hope and the toilet was very simple. Apart from those two minor problems, the hotel was a good place to rest.
Andre T. Families with older children
Indonesia, May 24, 2015
Quite overrated

Staff Location comfort
Jonahlyn A. Solo travelers
Philippines, May 24, 2015
comfy stay but disgusting toilet

location, food, staff
Pretty much heaven except for the old toilet and disposable slippers (which felt like they haven't been disposed, but reused, for quite sometime now). The tub in the toilet was clogged, and I was investigating, I made a very disgusting discovery that had me raising my feet (stepping on the sides of the tub) while taking a shower. And soaking in a hot bath with "that thing" is totally of the menu. This is the first time in my life when showering was life threatening as I could slip off the precarious position at any moment. So much for pricey 4* hotel showers. I didn't even bother reporting to the staff, given the age of this hotel, I bet all their toilets are like this.
sulyono H. Business travelers
Indonesia, May 22, 2015
nice hotel

nice hotel, nice room, nice service
Nice hotel, nice room, nice service, nice location
Novita T. Families with young children
Indonesia, April 22, 2015
Find destination in west surabaya

the best 3 things about this hotel are their location is near to go to highway, near to shopping mall and easy for food
Suet L. Business travelers
Singapore, March 06, 2015
A place for traveller

pool bed and staff
not the first time staying here. book here for my business trip as near to my client. good
Andy S. Solo travelers
Indonesia, March 01, 2015
Good Hotel

location, clean, quick check in
+ clean room + good location + quick check in - toilet is too small - little choice for breakfast
Aileen H. Business travelers
Indonesia, February 25, 2015
My stay at Somerset

Live band, quite spacious lobby area, have eateries nearby
It's been good overall except the condition of the bathroom not so clean like it's not been used for quite sometime. When i used the toilet bowl, the flushing water is quite dirty and black.
Franky J. Couples
Indonesia, February 22, 2015
Good staff and clean

Comfort, good food, close to ciputra mall
Definately coming back to stay
Ernest B. Business travelers
Indonesia, February 18, 2015
Good hotel for business trip

Big rooms, nice location, value for money
I stayed there for one night during a business trip. The hotel is pretty old, however they maintain it quite well and the room is nice and cozy.

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