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Somerset Surabaya Hotel

Jalan Raya Kupang Indah, Surabaya Center, Surabaya, Indonesia 60189 (Show on map)

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Area: Surabaya Center Number of Rooms: 432
Free Wi-Fi

Recent customer reviews

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Good

7.2

from 38 reviews

Value for Money
6.7
Location
7.5
Staff Performance
7.3
Hotel Condition/Cleanliness
7.1
Room Comfort/Standard
7.0
Food/Dining
7.4
Families with older children (38)
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Andy S. Families with older children Indonesia, June 9, 2015
First time using the serviced apartment

location, comfortable room, clean
8
i usually stay at the hotel room, and for this time i tried the serviced apartment with 2 bedrooms. First unit we get is a bad experience, the room it self is great, newly renovated. But the aircon is an old type. They didnt change to a new one when they renovTe the room. So its really hot in the room. The bathroom was not renovated as well, it used old utensils, but still works fine. The second night we were moved to another unit, the room is also new, but the aircon is also old type, however its still functioning, so at least we can rest well.
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Andre Y. Families with older children Indonesia, May 24, 2015
Quite overrated

Staff Location comfort
5
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Holy A. Families with older children Indonesia, August 11, 2013
Need renovation

Centrally located, good view from upper floor rooms, easy to find
6.3
Stayed at a 3-bedroom apartment. Rooms need renovation, or at least a fresh paint job, since there were stains on the wall. Only the main bedroom has a bathroom inside, the people staying in the other 2 rooms would have to share a small bathroom outside their rooms.
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Maria J. Families with older children Indonesia, December 19, 2012
Great Location ang good breakfast

Good location
8.3
This hotel in good location for business and leisure with the surrounding restaurants. The breakfast with many choice and good taste.
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Max H. Families with older children Australia, October 29, 2012
Location okay

Under renovation,price for value okay
6.3
My stay was okay,not allowed into room until late,not good when on an early flight. The bathrooms are very poor shower in the bath not good,could have a major Reno.
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Yuliana S. Families with older children Malaysia, October 28, 2012
Lovely hotel and service with a smile

best features of the hotel
10
very beautiful and comfortable hotel. clean and neat. very good customer service. service with smile. the hotel view is very nice. the hotel staff is very helpful and charming and friendly.
Sightseeing/Attractions Tip: good hotel
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Edward A. Families with older children Indonesia, June 25, 2012
Lovely hotel with great service

Clean and Tidy, Near the center of the city
7.7
It was a pleasant stay at Sommerset Surabaya. Good for travel with family. Really recommended for price and facility.
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Juliana H. Families with older children Hong Kong, March 23, 2012
good for business trip

good location
5.7
this is a hotel good for business trip, good location, But the room is a little bit old loocking, bathroom sink area not clean.
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Angela L. Families with older children United States of America, January 22, 2012
Worn around the edges

Long-term stay
4
we decided to stay at this serviced apartment in surabaya because we were so pleased with the quality of the services residence in bangkok. this pales in. comparison. it's a tired, run-down building that is in dire need of improvement. i don't know if i even dare to stay at their hotel here.
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Erni J. Families with older children Indonesia, November 28, 2011
lovely hotel and service with a smile

good hospitality
7.7
overall, we have a pleasant stays there though the hotel are not considered new anymore. maybe they can start to have a renovation on the bathroom equipments. thanx
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Customer Reviews - Somerset Surabaya Hotel, Surabaya

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