Very good 7.8
Based on 31 reviews

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About Somerset Vientiane Serviced Residence

Description

Located within close proximity to Vientiane's city center, Somerset Vientiane Serviced Residence is just 5 kilometers away from Wattay International Airport. Only a 15-minute stroll to downtown Vientiane, guests will find a great variety of restaurants, shopping venues, and markets. An excellent location for tourists, it is also within walking distance to major popular attractions like the famous Mekong River. This excellent 4-star property offers elegantly designed accommodations and up-to-date facilities. All in all, Somerset Vientiane Serviced Residence is ideal for both business and leisure travelers.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • car park
  • airport transfer
  • shuttle service

Fitness & recreation

  • fitness center
  • sauna

Swimming & soaking

  • hot tub
  • outdoor pool

Land sports

  • tennis court(s)

For kids

  • pool (kids)

Pets

  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • postal service
  • ticket service
  • luggage storage

On-site facilities

  • garden
  • elevator
  • smoking area
  • shared lounge/TV area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • fax machine
  • meeting facilities
  • currency exchange
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Policies

Airport transfer is available at no additional charge. In order to reserve the transfer, please inform the property of your arrival details at least 1 days prior to arrival.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1.5 Km
Distance to Airport: 1.5 Km
Non-Smoking Rooms / Floors: No
Number of Floors: 6
Number of Rooms : 116
Room Voltage: 220
Time to Airport (Minutes): 10
Year Hotel Built: 2001
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.0
  • Location 7.5
  • Room Comfort/Standard 8.2
  • Service 8.1
  • Value for Money 7.9
  • Food/Dining 6.0

Tapani R.
Finland
June 27, 2016
Great hotel but gym facilities are quite old
Quite rooms

Philip F.
United States
June 25, 2016
Mostly Good, A Few Issues
The rooms here are large and the pool is clean. The cleanliness is satisfactory, but we booked our room over a month in advance and requested a non-smoking room because we don't like the smell and I have asthma. The day before we arived they emailed to say no non-smoking rooms were available. The room we had was better than other smoking rooms I have had stayed in, but still had a faint smokey smell. Something in the environment bothered my asthma a little, but I'm not sure if it's related to the smell. The Internet is much faster than I expected, so this is good. The pool is nice and enjoyable, I like it, but be careful around the light fixtures because there rusty sharp metal things sticking out of them - I scratched my hand on one but didn't bleed. The housekeeping is attentive, but the front desk doesn't communicate with them much. If you need something in your room call them directly rather than mentioning it at the counter or you might be waiting a while. Make sure you have everything you need in the room for the night (toilet paper, toiletries, etc) Before housekeeping goes home. For some reason they only gave us toiletries for one guest instead of two, and I had to wait until the next morning to brush my teeth because they couldn't get into the supply area. The staff are friendly. They will pick you up at the airport but you have to contact the property directly to schedule more than a day in advance. The international support desk will just tell you that the property doesn't do airport transfers which is incorrect. We wanted to check out at 2:00 pm but they have a strict no late check out policy, where we had to pay half a day's room rate for two hours. We paid it and stayed until 5:00 instead. Finally, the property does not accept credit card payments in the local currency. This is a bit suspicious because many places in Vientaine refuse anything but USD. My bill was close to Agoda's quote, but be careful in this area when using credit cards, most of

Goh J.
Singapore
June 06, 2016
Convenient
Located in a very good area, close to town

ALISA S.
Thailand
February 23, 2016
One of the Best Choices in Vientiane
Clean. Comfortable. Location is okay. Shops, restaurants, and the Mekhong River are not too far away. The big swimming pool and laundry room are a big plus. Families with small children will appreciate the big refrigerator and microwave oven in the room. There is a small kitchenette with a stove, along with dishware and silverware. Pretty good internet connection. The hotel offers free airport shuttle. The staff were pleasant and helpful to us. Checking in and out was a breeze.

Sanjay G.
United States
February 15, 2016
good value hotel
spacious rooms and close to downtown

Supreeya J.
Thailand
December 28, 2015
Good location but a lot of mosquito
Just tennis
So boring so many mosquitos . Hard to find the good restaurant

Raul G.
United States
December 21, 2015
Excellence
I believe it was the best experience I had. I like it very much the staff, the attention, the service was magnificent. I thank you for making feel very comfortable

Antoine M.
France
December 17, 2015
Good standard service appartment
Large rooms, swimming pool, location
Quite a good choice for a business trip to Vientiane. Rooms are large, clean and comfortable. Location is central enough to be walking distance to most attractions. The large swimming pool, tennis and gym are nice plus.Two downsides however: the hotel have no Free Wifi, and the service is a bit inconsistent (always missing something after maid service, one day coffee, the other soap...). But overall a good value for price.

Raul G.
United States
December 16, 2015
Clean, staff very helpful, quiet perfect to rest
Staff very helpful, clean and quiet.
Nice

Fabian S.
United States
October 12, 2015
Good value, minor issue
Location, room size, value
We had a good stay in one of the apartments. My wife and i traveled with our 2 year old baby and the hotel had a crib for us. The apartment is a good size, plenty of storage room and closet space. The hotel is located within walking distance of temples, restaurants and city center. Also just a 10 minute drive to the airport. The hotel pool is nice and has a small kiddie pool. They also have a nice tennis court. The only minor problems were the internet, very slow in our room. Many times did not work at all. The staff is helpful but unfortunately don't speak much English. So asking advise for a restaurant or getting directions is extremely difficult. Also the AC in the room was a bit loud but not enough for us to complain about it. Overall the positives outweigh the negatives and its in my opinion a good value. I would stay again if i ever go back to Vietiane.


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