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People love this hotel for:
    Nearest transport:
  • Le Duan Railway Station (2.8 Km)
    Area recommended for:
  • business
  • culture
  • restaurants
    Distance to airport:
  • Gia Lam Airport (6.9 Km)
  • Noi Bai International Airport (19.3 Km)
    Customer comments:
  • "Friendly and efficient staff", "Large swimming pool", "Nice lake view"
    Top attractions in the area:
  • Phu Tay Ho (1.2 Km / 15 min walk)
  • Uncle Ho's House (1.4 Km / 17 min walk)
  • Uncle Ho's Pond (1.5 Km / 18 min walk)
  • Presidential Palace (1.5 Km / 18 min walk)

Note: Distances are measured as a straight line.

Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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"West Lake is just at the back of the hotel which is good..."

Edwin, Philippines September 30, 2015

Features of Somerset West Lake Serviced Residences

Hotel Facilities

  • airport transfer
  • babysitting
  • bar
  • business center
  • coffee shop
  • concierge
  • currency exchange
  • dry cleaning
  • elevator
  • family room
  • laundry service
  • luggage storage
  • meeting facilities
  • newspapers
  • restaurant
  • room service
  • safety deposit boxes
  • smoking area

Sports and Recreation

  • children's playground
  • fitness center
  • garden
  • kids club
  • massage
  • outdoor pool
  • pool (kids)


  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Languages Spoken

  • English
  • Vietnamese

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Serviced Apartment Description
Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba...see more Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike.
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Recent customer comments

Filter by Traveler Type
All reviews (313)

Business travelers (127)

Couples (80)

Solo travelers (42)

Families with young children (42)

Families with older children (12)

Groups (10)

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Value for Money
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Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (313)
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Edwin A. Business travelers
Philippines, October 01, 2015
Very nice hotel

West Lake is just at the back of the hotel which is good for an early morning jog; rooms are clean; and hotel staff are very helpful.
Very nice hotel. Quiet and accessible to various places in Hanoi. Would recommend it to business travelers who will stay in Hanoi for a week or more.
Freny P. Couples
Australia, September 04, 2015
Great place for a holiday

accommodation, amenities, service
exceptional staff, courteous and extremely pleasant
Richard J. Couples
Canada, September 22, 2015
Good bang for the buck.

Friendly staff, clean, and quiet area.
The staff was nice and decent in their English abilities. Quiet area looking close to west lake of Hanoi. Location was decent about $5 to old town(quarters). Pool was decent but they have a nice work out area. Room service was good and cheap. Good bang for the buck overall.
Sung H. Solo travelers
South Korea, August 26, 2015
Good for stay calm

Location from Airport, Clearness, servide
Service and Clearness is good as name of sommerset. Location is near Ho Tay so you can enjoy morning view of West Lake. It is little far from old town but reasonable. Because of new road to Airport, it is very comfortable to go. I strongly recommend to family group or person to stay calm.
Mai D. Couples
Vietnam, August 17, 2015
Enjoyable stay

View, Room facilities, Helpful staff
We had a comfortable stay in a 1-bdr apartment with very nice view to West Lake. But it would be better if the included breakfast is improved.
NAKAMURA Y. Solo travelers
Japan, August 20, 2015
There are standard equipment and staffs.

Location/check out time/cleaned room
It's really normal.
Mai D. Couples
Vietnam, July 20, 2015
Enjoyed our stay

Fully furnished room, cleanliness, helpful staff
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.
Quang N. Solo travelers
Vietnam, August 07, 2015
Hard to say

comfortable, adapt, good swimming pool
Jay A. Business travelers
Philippines, July 01, 2015
Everything is good except the lowsy breakfast

the comfort of room
Stayed one night everything was ok except the breakfast
vania S. Couples
Australia, July 12, 2015
These guys were fantastic!

they went out of their way to make sure I was ok after I was unwell in my stay in hanoi
The staff were amazing! I only stayed 2 nights and my first night I was unwell and ended up in hospital and the staff went out of their way to make sure I was ok the next day. They also accompanied us to the hospital.

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