Very good 7.5
Based on 349 reviews

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About Somerset West Lake Serviced Residences


Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Airport transfer

Things to do, ways to relax

  • Fitness center
  • Swimming pool [outdoor]
  • Massage(s)
  • Garden

Dining, drinking, and snacking

  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Currency exchange
  • Smoking area

For the kids

  • Babysitting service
  • children's playground
  • Family room
  • Kids club
  • Swimming pool [kids]

Languages spoken

  • English
  • Vietnamese
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 45 USD
Breakfast Charge (when not included in room rate): 8 USD
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 4.00 Km
Distance to Airport: 20.00 Km
Internet Usage Fee: 0 USD
Non-Smoking Rooms / Floors: Yes
Number of Floors: 8
Number of Restaurants: 1
Number of Rooms : 90
Time to Airport (Minutes): 25
Year Hotel Built: 1997
Year Hotel Last Renovated: 2007
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Verified traveler reviews

Filter by traveler type
Very good

  • Cleanliness 8.1
  • Facilities 7.0
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for money 7.7
  • Food/Dining 6.2

yuehtung S. from Taiwan
Business travelers
Stayed 2 nights in August 2016
The best value and service
I love this hotel location, inside of west lake, have best view and best room's equipment, the staff of hotel is kindness and friendly, I had wonderful experience when I stay in this hotel.
Reviewed August 18, 2016

Angela K. from Brazil
Business travelers
Stayed one night in August 2016
Great value for money, but some things could be better
The Somerset brand has some really good serviced apartments; I feel that while the studio itself was good, the AC was exceptionally noisy -- it was also the only option available as there was no fans anywhere. The room did have that mild smell of humidity, which is acceptable for a place like Hanoi (humid all year round). Apart from these minor problems, everything was OK and the staff at front desk were polite and helpful.
Reviewed August 08, 2016

Quynh N. from United States
Solo travelers
Stayed 4 nights in July 2016
Lake view may mean partial lake view. Very quiet.
Reviewed July 12, 2016

Hải H. from Vietnam
Business travelers
Stayed 2 nights in June 2016
Good hotel, some rude and judgemental staffs
Can you instruct some of your staffs to stop judging anyone who dress better than themselves?
Reviewed June 20, 2016

Ederick W. from Hong Kong
Business travelers
Stayed 4 nights in May 2016
Nice Service, Old hotel
Excellent staff gives you back home feeling. But the hotel is a little too old, breakfast not very good, Location not very good. C/P value just so so.
Reviewed May 17, 2016

Thi B. from Vietnam
Families with young children
Stayed 2 nights in April 2016
So so
Room is old. The bathroom's door was not working well
Reviewed May 05, 2016

MING L. from Malaysia
Business travelers
Stayed one night in May 2016
Alex Lee
Overall excellent.
Reviewed May 05, 2016

Donguk S. from South Korea
Business travelers
Stayed one night in April 2016
Red invoice
Difficult bcz not issue red inv
Reviewed April 21, 2016

NAKAMURA Y. from Japan
Solo travelers
Stayed 2 nights in March 2016
Insufficient maintenance
Washing machine had trouble in my room. I had to change my room in the night. Please check carefully in advance.
Reviewed March 30, 2016

Tung D. from Vietnam
Stayed one night in March 2016
Position, view, asmostphere
The stay are great!
Reviewed March 29, 2016


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