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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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"Fully furnished room, cleanliness, helpful staff..."

  • Mai, Vietnam
  • July 19, 2015
  • Area: Ba Dinh District
  • Rooms : 90
  • Free Wi-Fi

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Room Types
Studio Executive Room Only
Studio Executive
Studio Executive
Studio Premier
Studio Premier
Studio Premier Room Only
1-Bedroom Deluxe Room Only
1-Bedroom Deluxe
1-Bedroom Deluxe
2-Bedroom Executive
2-Bedroom Executive Room Only
2-Bedroom Executive


When would you like to stay at this hotel?

Features of Somerset West Lake Serviced Residences

airport transfer



business center

car park

coffee shop


currency exchange


family room

laundry service

luggage storage



room service

safety deposit boxes

smoking area

Sports and Recreation

children's playground

fitness center


kids club


outdoor pool

pool (kids)


free Wi-Fi in all rooms

Wi-Fi in public areas


car park

Languages Spoken




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Sale ends soon!

Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba Dinh, Central Hanoi, and the Ancient Citadel. It is also a short bus or taxi trip to city attractions like the beautiful Ho Chi Minh Museum, the serene Bach Thao Park, the lovely West Lake, and the majestic One Pillar Pagoda. All of its 90 studios are designed with various layout options to suit individual needs. With a scenic view of West Lake from a private balcony, terrace, or private garden, each of the spacious rooms are elegantly decorated and fully furnished. The service and facilities are tailored extensively and innovatively to reach international standards. Vietnamese culture, social events, and the active Somerset Ladies Club are frequently held on-site. An ideal location and fully equipped accommodation units are hallmarks of this 5-star serviced apartment in Ha Noi. Safe and private, the Somerset West Lake Serviced Residences is an ideal residence for business and leisure travelers alike. Recently established, Somerset West Lake Serviced Residences is located near thriving business districts like Hoan Kiem and Ba ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.

When booking more than 5 rooms, different policies and additional supplements may apply.

Airport Transfer Fee
45 USD

Breakfast Charge (when not included in room rate)

Check-In From
2:00 PM

Check-Out Until
12:00 PM

Distance from City Center
4.00 Km

Distance to Airport
20.00 Km

Internet Usage Fee

Non-Smoking Rooms / Floors

Number of Floors

Number of Restaurants

Number of Rooms

Time to Airport (Minutes)

Year Hotel Built

Year Hotel Last Renovated

Recent customer comments

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Very Good


from 304 reviews

Value for Money
Staff Performance
Hotel Condition/Cleanliness
Room Comfort/Standard
All reviews (304)
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Mai A. Couples Vietnam, July 19, 2015
Enjoyed our stay

Fully furnished room, cleanliness, helpful staff
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.
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Jay A. Business travelers Philippines, June 27, 2015
Everything is good except the lowsy breakfast

the comfort of room
Stayed one night everything was ok except the breakfast
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Vania S. Couples Australia, June 24, 2015
These guys were fantastic!

they went out of their way to make sure I was ok after I was unwell in my stay in hanoi
The staff were amazing! I only stayed 2 nights and my first night I was unwell and ended up in hospital and the staff went out of their way to make sure I was ok the next day. They also accompanied us to the hospital.
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Brian R. Couples United Kingdom, June 15, 2015
Over rated

size of room,female staff very good , layout
Over all the Staff especially the Ladies were very polite and very helpful.how ever the Men who work restaurant were very very lazy,more interested in surfing the net Icould not believe they were doing this at breakfast time,the only time of the day people were in the restaurant.
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Yoon J. Business travelers South Korea, June 4, 2015
clean, kindly, calm..

clean, kindly, calm..
clean, kindly, calm..
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Yoon J. Business travelers South Korea, June 3, 2015
clean, kindly, calm..

clean, kindly, calm..
clean, kindly, calm..
Report this review
Lindsay N. Business travelers United States of America, April 16, 2015
Great stay

Comfort, location, and good view
The breakfast needs some improvement to achieve a 5* standard. Other than that, everything is great.
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Eng K. Couples Singapore, April 6, 2015
Relax and comfortable stay in Hanoi

English spoken, friendly staff and clean enviroment
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Yu Y. Business travelers China, March 17, 2015

Location, view
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Seongsoo H. Families with young children South Korea, March 9, 2015
its good condition but breakfast

cozy and kind staff. near west lake.
Good staff service with fine swimming pool.
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< Previous page 1 - 10 of 304 reviews Next page >

Book now!

Sale ends soon!

What's nearby? / Directions

What's nearby?
  • Summit Lounge
  • West Lake
  • Truc Bach Lake
  • Tran Quoc Pagoda
  • Yen Phu Market
  • Banh Tom Ho Tay (West Lake Prawn Cake)
  • West Lake Bar and Coffee
  • Sunset Bar
  • B Coffee and Lounge
  • Ho Chi Minh Mausoleum
  • Temple of Literature
  • Ba Dinh Square
  • One Pillar Pagoda

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Customers like this serviced apartment for:
Nearest transport:
  • Le Duan Railway Station (2.8 Km)
Area recommended for:
  • culture
  • sightseeing
Distance to airport:
  • Gia Lam Airport (6.9 Km)
  • Noi Bai International Airport (19.3 Km)
Customer comments:
  • "Friendly and efficient staff" , "Large swimming pool" , "Nice lake view"
Top attractions in the area:
  • Phu Tay Ho (1.2 Km / 15 min walk)
  • Uncle Ho's House (1.4 Km / 17 min walk)
  • Uncle Ho's Pond (1.5 Km / 18 min walk)
  • Presidential Palace (1.5 Km / 18 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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