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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.5

based on 341 reviews

211 reviews in English

Value for Money
7.7
Location
7.1
Staff
8.2
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (341)
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Lai C. Couples Singapore, May 25, 2013
Value for money!

Friendly staff,
7.3
Michelle S. Families with older children Australia, May 20, 2013
A very comfortable two bedroom apartment

airconditioning,pool and size of rooms
8.3
A.T. K. Business travelers Malaysia, May 18, 2013
peaceful and great view of west lake

quiet, spacious service apartment
5.7
Had a peaceful and quiet stay with excellent view of West lake. Its spacious and the location is superb if you have your own transport or you do not need to go to the old quarter daily. Although the facilities were well maintained the carpet has seen better days. Breakfast is at best basic.
Premshankar U. Couples Thailand, May 17, 2013
ืlarge and clean room, very good service

nice and clean, convenience to dinning and good sevice
9.7
Very impressive service with smiling face. The room was very comfortable clean and large even the baht room was so clean.
Caifu C. Business travelers China, May 14, 2013
good location,nice view, quiet

equipment, view, internet
7
Nice stay in the hotel. the euqipment is good, have kichen, you can cook by yourself But, it's very hot in the lobby, the AC is closed all the time
Lim K. Business travelers Singapore, May 12, 2013
The stay there were excellent in terms of services

Nice atmosphere, quite and nice.
7.3
Eliseo D. Families with young children Australia, May 11, 2013
good! everything i needed was there.

cheap, clean, value for money
6.3
Good.the facilities were good and the staff very friendly and helpful; they do how ever need to brush up on there english.
Chin J. Couples Malaysia, April 24, 2013
Good room design and relaxing..

clean, good service and friendly staff
7
Gael V. Solo travelers France, April 22, 2013
Serviced appartment for affordable price

Large roomswell equipped with small kitchen and washing machine + nice garden with swimming pool and gym
9.3
Pros : large rooms, well designed, similar to other sommerset or Ascott hotel so not surprise washing machine so you can make you own basic laundry gym well equipped nice garden with swimming pool affordable price although I have noticed it is cariable depending on the week / day you choose Cons : location outside of the center of Hanoi : you need a taxi if you want to go there and plan at least 20 - 30 min (it is not far but traffic in Vietnam can be heavy) In summary, this is hotel I stayed before and I will continue to choose with regards to its facilities, the large comfortable rooms and an afforable price.
Brian F. Couples Canada, April 12, 2013
Outstanding

Staff, Staff, Staff
9
Terrific option if you like to have a home away from. We stayed 3 weeks after my wifes surgery and while there are a few things that would improve to overall experience they would beenhancing extras. The basics are all there
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