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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
274 reviews

Value for Money
7.8
Location
7.1
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (274)
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Everdina T. Business travelers Netherlands, September 8, 2012
clean hotel with pleasant atmosphere for business

cosy appartments
8.3
Every time I come in Ha noi I go to Somerset Westlake hotel. First and most important reason is that it is at walking distance of my working location there, and that is quite an advantage in busy Hanoi. However, there are numerous other advantages to return to this hotel: appartments are very clean (in the many times I went there, I never found a single cockroach) and offer independence (own washing machine, possibility to cook (though I never do that: too much good food to be found at short distance), good couch, television, music player); it has a clean swimming pool and a gym (though not too fancy); and a lovely view on Westlake. Since rooms are directed towards Westlake, they are also located relatively quietly (not too much traffic on the small road in between hotel and West Lake). Food of the hotel is OK, but better food can be found elsewhere.
Restaurant Tip: Nga Hang Ngon (26 Tran Hung Dao, Hoàn Kiếm): quite far from the hotel, but superb food! When you take a taxi after 7pm, travel time will take about 30 minutes.
Amitabh P. Families with young children Singapore, September 3, 2012
Nice hotel with excellent staff and location

Location and friendly staff
7.3
Decent room size and impressive gymnasium. The breakfast buffet spread was really nice. The rooms are very quiet although the hotel is located on the main road with a lot of vehicular traffic. The taxi ride to the main shopping area is just about 10 mins. Taxis are also very easily available from the lobby.
Amitabh P. Families with young children Singapore, September 1, 2012
Lovely hotel with amazing staff. Excellent service

Service,location
7.7
Travelling with kids. Was taken care of very well by the hotel staff. Highly recommend to families. Location was superb, away from the hustle bustle of the city centre and yet very near to Old Quarter, the main shopping area.
Paul M. Families with young children United Kingdom, August 27, 2012
Very nice residences with very pleasant service

All the facilities you need in the room. Fast internet connection.
8
A very pleasant stay with friendly staff. The kids loved the swimming pools as well as the small outside childrens play area. As a serviced apartment it made a great alternative to a hotel for us being a family with two small children. The facilities such as washing machine, cooking area, and fridge all made it much easier than a hotel, and the fast free internet connection made it great for using notebooks and IPads to keep the kids entertained inside as well as outside.
Poppy N. Couples Vietnam, August 27, 2012
Good view but reception was not so great

good view
5.7
We arrived around 7pm and the receptionist insisted that our booking was for only 1 person, 1 night, 1 breakfast and the room was on the ground floor. We didn't want that because the lake view would not be nice. In fact, I was careful to print out email from Agoda saying booking for 2 persons, 2 nights including breakfast. She took a bit of time to understand or her English was not so good. After some phone calls, they got a good room with lake view for us and sorted other problem. It was a bit of annoying after a long flight for such a reception. The rest of the stay was nice with good service. Breakfast was so so.
Chiharu M. Solo travelers Japan, August 25, 2012
Good location.

Nice view from hotel
6.3
It was a nice location,but notgood for business.It is good for vacation.
Chong K. Couples Malaysia, August 21, 2012
good location

outdoor swimming pool
5.3
good view swimming pool face to tay ho lake.the equipment of gym is perfact.i like it very much.
Restaurant Tip: have a lot of good restaurant near by this hotel.by walking distance 5-10 min.
Wuttiboon F. Business travelers Thailand, August 21, 2012
Nice and Comfortable

Features Decoration
7.3
Nice and Comfortable, the features decoration and design allows comfortable
Hwee Y. Solo travelers Singapore, August 11, 2012
Great Room

Good Cleanliness
7.3
Stay here for 4 nights. Eerything was good. Check in was a breeze. Staffs are polite. Room is spacious and clean. The only thing that I had for comments was breakfast. Limit choices.
Harald F. Business travelers Germany, August 3, 2012
Nice hotel, good service and management

rooms with lakeview
7.7
although the location of the hotel at the west lake is nice, the area is vey local, no restaurants in walking distance.

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