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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
293 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (293)
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Maro M. Groups United Kingdom, November 9, 2012
Great location

Spacious apartments. Outdoor swimming pool.
8
this hotel is located on west lake, walking distance (1-2hours) to old quarter and hoan kiem lake area, or you can opt for taxi which takes around 10min to city centre. we stayed in two bedroom apartment, which was clean, spacious and well equipped with all what we need (e.g. washing machine, dishwasher, iron and ironing board...). we even had a small balcony that led to outdoor swimming pool and gym that was free of charge. opening times for swimming pool and gym were from 06:00-22:00, which was great for late night swim after long day in town. internet was working well and was complimentary. staff was very approachable and friendly with fair english language skills. the breakfast was very limited selection, but good value for money.
Khin C. Business travelers Malaysia, November 1, 2012
Nice hotel with great view and facilities.

Fully equip facilities, kitchen, washing machine and etc....
7
No comment because on business trip, but a very comfortable stay.
Kuek C. Couples Malaysia, October 31, 2012
great service but i was cheaten vnd 1000000!!

nice lake view room, clean toilet
7.7
it is a very good hotel, nice toilet, but when i was booking this hotel through agoda, the information side show that the airport transfer is free of charges, but when i checked out, they charge me i just don't understand this matter all of their facilities are very good and service also.
Poh T. Business travelers Singapore, October 25, 2012
Homely Apartment

Washing Machine and Powder Available
7.3
This is waht I call a homely apartment hotel. The in room whasing machine is simply perfect, with washing powder given and be able to dry up my clothes to a level that need not iron. The hotel also has a good size swimming pool facing the lake. Wonderful view. The room is also spacious and clean. However, the breakfast is so so.
Bellum K. Business travelers Singapore, October 25, 2012
comfortable

comfortable
8
Bellum K. Business travelers Singapore, October 24, 2012
comfortable

comfortable
8
Timothy P. Couples Australia, October 5, 2012
Pretty standard for a 5*

pool and space
3.7
We were looking for a 5* which this is certainly not. The porter would not leave without a tip, and when we gave in (were forced to) he walked out and left the door open. Very rude. The apartments are nice enough but the location is very far away from anything. We had trouble communicating with the only restaurant within 1km, having to call a translator just to get food.
Restaurant Tip: Eat in.
Siow Y. Families with older children Mauritius, October 5, 2012
Lovely hotel with nice rooms

The room size is good
6.3
the lake view is beautiful and refreshing. location is a little off from the centre. we had organized tours on the two days we stayed there so it was not a problem for us. the washing/drying machine is a big advantage since we started our holidays 5 days before. more variety of food for breakfast would have been a plus. they also have a storage to keep our luggage when we went to visit halong bay.
Restaurant Tip: We had dinner at the restaurant and the food was OK.
Jing J. Groups Singapore, September 30, 2012
Great view of the West Lake

View, spacious room, facilities
8
The room is very spacious with all the facilities of a 5-star hotel. Staff is very friendly and helpful. We had a room facing the west lake so it's very serene. In terms of location, it is situated away from the old district. There's a swimming pool which is big enough to swim in it. Breakfast range is a disappointment. Otherwise, a pleasant stay here.
Yeung K. Business travelers Hong Kong, September 29, 2012
very friendly hotel

staff are friendly , rooms are clean and quite
7.3
there are not many visitors when i checked in , this hotel seems quite and relaxing . The swimming pool is clean and relatively large , it takes a while to swim from one ends to the other , the gym is right besides the swimming pool , very convience and not busy . All the staff in this hotel are very friendly and helpful , particularly those in the little lobby resturant . It was full moon during my visit , we all enjoy a very nice full moon cake , what a surprise .
Restaurant Tip: the little resturant at lobby is wonderful , staff are very nice and friendly , try sit out door facing the pool , very relaxing to have your meal quitely .

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