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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.5

based on 341 reviews

211 reviews in English

Value for Money
7.7
Location
7.1
Staff Performance
8.2
Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (341)
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Tung F. Business travelers Singapore, April 10, 2013
Nice and comfort

Good room design, washing and dryer machine provided, lake view
7.7
Friendly staff, easy access from airport, no problem getting in and out by taxi driver
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Malav S. Business travelers India, April 6, 2013
not satisfied with hotel

staff is co-operative
4.3
It'as not good as they are ranking and its not worth to stay bcoz its quite inside of main road.its not worth to go there.
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Ern B. Couples Malaysia, April 5, 2013
nice room. lots of amenities.

location, service apartment with fully functional kitchen, laundrette
7.7
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Ern B. Couples Malaysia, April 4, 2013
quiet, peaceful location. good amenities

good lake view, breezy. nice gym and pool
7.3
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Lazarus H. Business travelers United States of America, March 27, 2013
Nice Place if you need an extended stay

Good Location, Singapore Standards, Large Rooms
7.3
It was everything I would expect from a Singaporean owned property. -A little sparse in the customer service department, but then again, there are basically serviced apartments... It's located lakeside, which has a nice feel to it, even though its a bisier part of town. It seems fairly easy to get to & from the Airport. -Takes 30-40 minutes depending on your driver. -Hanoians drive a bit like trepidatious Filipinos... but at least they err on the side of caution.
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Bellum K. Business travelers Singapore, March 21, 2013
Comfortable

Normally they will upgrade you if what u book is full
8
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Andres K. Business travelers Argentina, March 19, 2013
Good value for money

Price, staff and location
6.3
Somerset West Lake is definetely not a 5-star hotel. However, neither is the price which overall makes it a good value for money option. The hotel is clearly "frayed at the edges" and the breakfast is very poor. But the price, location and amiable staff somewhat compensates.
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Tam N. Couples Vietnam, March 17, 2013
Really enjoyed!

Clean, comfort and good staff
8
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Trevot B. Couples Australia, March 16, 2013
well appointed and comfortable

gardens,fast internet,roomy
5.7
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Tam J. Solo travelers China, March 8, 2013
Nice comfortable hotel

Room amenities, beds, kitchen
7
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