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Very good 7.5
Based on 344 reviews

Recent customer comments

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Very good



based on 344 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.5
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 6.2

7.7 Vasily P.
Russia
January 22, 2013
Good residence for a long stay
In room equipment and facilities, good location near lake, not so noisy
We stay in this hotel two times. Staff is really try to help us in all questions but unfortunatelly they not so good in english. We forgot the wallet on the reception when we left and they bring it to the airport - really big thanks for it! Not so close to the center but i rate it as an advantage in Ha Noi. Misscommunication between the stuff - is the only problem in this hotel.

7.3 Hiroshi S.
Japan
January 21, 2013
good location and view of the west lake
Good room
Breakfast did not satisfy me. Easy to visit any area of the city, especially to the airport. It is better to see my friends. Because they stay around the west lake.

8 Phuong T.
Vietnam
December 20, 2012
Smaller than other Somerset.
Close to West Lake.
We stayed here for one night as we had to go to the airport the next morning. Somerset West Lake is much smaller than the other Somerset that we stayed before. We booked a studio which was small but good enough for a night.

8.3 Long L.
United Kingdom
December 07, 2012
Excellent facilities and services
Excellent facilities within the apartment; friendly staff
Excellent all round. The apartment has all the facilities that one would need for a few days of holiday or business travel, particularly good for a family. The staff was very friendly and attentive. Any problem resolved speedily. The room rate was very reasonable. Will definitely stay there again if on holiday in the same city.

8 Pakorn L.
Thailand
November 20, 2012
Small hotel but lovely atmosphere
Nice comfortable big room
I am really enjoy staying at this hotel. It got a big room with fully equip kitchenette. The hotel property is not as huge but right next to the west lake which has a very beautiful scenery. The breakfast does not have that much varieties but got enough which I will not complain anything. The hotel has just enough facilities which everybody will be fully satisfy

8 Maro M.
United Kingdom
November 15, 2012
Great location
Spacious apartments. Outdoor swimming pool.
this hotel is located on west lake, walking distance (1-2hours) to old quarter and hoan kiem lake area, or you can opt for taxi which takes around 10min to city centre. we stayed in two bedroom apartment, which was clean, spacious and well equipped with all what we need (e.g. washing machine, dishwasher, iron and ironing board...). we even had a small balcony that led to outdoor swimming pool and gym that was free of charge. opening times for swimming pool and gym were from 06:00-22:00, which was great for late night swim after long day in town. internet was working well and was complimentary. staff was very approachable and friendly with fair english language skills. the breakfast was very limited selection, but good value for money.

6.7 Vu L.
Canada
November 13, 2012
Great place for kids/famiily
Full kitchen, large family dining area
Just a great place for anyone traveling with young kids. Not too far from the city center and just foot steps from the WEST lake. The full kitchen makes it a breeze to cook for young kids. Staff was always friendly and accommodating. Overall, great place

7.3 Poh O.
Singapore
November 06, 2012
Homely Apartment
Washing Machine and Powder Available
This is waht I call a homely apartment hotel. The in room whasing machine is simply perfect, with washing powder given and be able to dry up my clothes to a level that need not iron. The hotel also has a good size swimming pool facing the lake. Wonderful view. The room is also spacious and clean. However, the breakfast is so so.

7.3 Poh O.
Singapore
November 06, 2012
Beautiful West lake View
Washing machine at your convenience
This is waht I call a homely apartment hotel. The in room washing machine is simply perfect, with washing powder given and be able to dry up my clothes to a level that need not iron. The hotel also has a good size swimming pool facing the lake. Wonderful view. The room is also spacious and clean. However, the breakfast is so so.

7 Khin H.
Malaysia
November 05, 2012
Nice hotel with great view and facilities.
Fully equip facilities, kitchen, washing machine and etc....
No comment because on business trip, but a very comfortable stay.