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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

from 299 reviews

Value for Money
7.8
Location
7.1
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.3
All reviews (299)
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Jang H. Couples South Korea, July 16, 2012
good compared to the price

price
6
average. nothing around the hotel. good for long term stay. not good for luxury travel.
Hotel Feature Tip: nothing around the hotel. good for long term stay. not good for luxury travel.
Hui L. Couples Singapore, July 13, 2012
nice hotel rooms

hotel rooms
6.7
really nice rooms. they should provide shuttle services to several places in hanoi. taxi drivers there are really tricky so have to be extra careful. breakfast there was not bad. we liked gym and the pool. love the room it was very comfortable and hotel was very clean.
Travel tip: when you take a taxi, ask for the security at the hotel to take down the taxi plate number to reduce the likelihood of the taxi drivers scamming.
Hui L. Couples Singapore, July 12, 2012
nice rooms

interior of the hotel and the gym
6.7
really like the interior of the hotel room. first impression of the hotel staff wasn't that good. corridor was quite stuffy. breakfast was normal.
Weekong Y. Business travelers Taiwan, July 9, 2012
Cosy hotel with comfort enviroment

nice bed and facility with machine machine
9
It is a wonderfull hotoel at quiete, and safe enviroment, where you will not meeting travelvers in mess for breakfast and facility. This is a services apartment with cosy environment. Staying here is just felt like having it at your home. A good hotel to stay for business and relaxation.
Audie A. Business travelers Philippines, July 7, 2012
very good hotel

lake view from my bed
7.3
good for business stay, meeting other business partners regardless to/from their offices or meeting it outside, hotel locations is a good place to stay. excellent choice for long stay...
Christopher F. Couples United Kingdom, July 7, 2012
Good but not great for a 4 star

Washing machine and gym
6.3
The staff were lovely and very helpful. What you get for a four star hotel is not really very impressive. It is certainly 'OK' generally but the breakfast is nothing flash, the amenities in the room are not great and the location for us at least (proximity to Tay Ho and or Hanoi centre was poor. Very little near the hotel.
Audie A. Business travelers Philippines, June 30, 2012
very nice location

view of the west lake from my room
7.7
good for business stay, meeting other business partners regardless to/from their offices or meeting it outside, hotel locations is a good place to stay. perfect also for long stay.... nice pool viewing looking at west lake
Jeongsim C. Couples South Korea, June 30, 2012
Clean but location is not good.

family traveler may like this hotel.
8
Clean and nice facility but location is not so good. It's far from the old city. When you join the day tour, you have to pay more for pick up.
Ryan L. Business travelers Taiwan, June 28, 2012
great hotel with good swimming pool and gym

great hotel with good swimming pool and gym
7.3
this somerset hotel always has good quality. I like the swimming pool but it has some floating dead mosqitos in the late afternoon. The breakfast has not many options. This is the only disadvantage. Other than that, I still recommend this hotel.
Cy C. Business travelers Singapore, June 26, 2012
Friendly Hotel

Good customer service
7.7
The hotel is just beside the West Lake Hanoi but transportation is not easily available to other destination within Hanoi except taxi. It is quite common in Vietnam. However, the restaurant in the hotel provides good food. The staffs are very helpful.

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