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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
293 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (293)
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Audie A. Business travelers Philippines, July 7, 2012
very good hotel

lake view from my bed
7.3
good for business stay, meeting other business partners regardless to/from their offices or meeting it outside, hotel locations is a good place to stay. excellent choice for long stay...
Christopher F. Couples United Kingdom, July 7, 2012
Good but not great for a 4 star

Washing machine and gym
6.3
The staff were lovely and very helpful. What you get for a four star hotel is not really very impressive. It is certainly 'OK' generally but the breakfast is nothing flash, the amenities in the room are not great and the location for us at least (proximity to Tay Ho and or Hanoi centre was poor. Very little near the hotel.
Audie A. Business travelers Philippines, June 30, 2012
very nice location

view of the west lake from my room
7.7
good for business stay, meeting other business partners regardless to/from their offices or meeting it outside, hotel locations is a good place to stay. perfect also for long stay.... nice pool viewing looking at west lake
Jeongsim C. Couples South Korea, June 30, 2012
Clean but location is not good.

family traveler may like this hotel.
8
Clean and nice facility but location is not so good. It's far from the old city. When you join the day tour, you have to pay more for pick up.
Ryan L. Business travelers Taiwan, June 28, 2012
great hotel with good swimming pool and gym

great hotel with good swimming pool and gym
7.3
this somerset hotel always has good quality. I like the swimming pool but it has some floating dead mosqitos in the late afternoon. The breakfast has not many options. This is the only disadvantage. Other than that, I still recommend this hotel.
Cy C. Business travelers Singapore, June 26, 2012
Friendly Hotel

Good customer service
7.7
The hotel is just beside the West Lake Hanoi but transportation is not easily available to other destination within Hanoi except taxi. It is quite common in Vietnam. However, the restaurant in the hotel provides good food. The staffs are very helpful.
Alexander B. Business travelers Israel, June 22, 2012
Home away from home

Great rooms, great gym, large swimming pool, great breakfast
7.7
I have stayed at Somerset Lake Point five or so times over the last couple of years. In terms of value for money, this is one of the best places I have stayed at Bangkok. The only negative thing is the distance from public transport-it takes about 10 mins to Asok/Sukumvit station or about 15 mins to Queen Sirikit st.
Sightseeing/Attractions Tip: There is a great park 10 mins walk from the hotel, just next to the Queen Sirikit center.
Yong C. Families with young children Australia, June 13, 2012
Somerset West Lake

Good quality and spaceous rooms, nice pool area
8.3
These service apartments have good quality and spaceous rooms, and nice pool area (including childrens pool) and a good gym. It also has a small children's play area. The location of this hotel is a bit far from the centre of Hanoi, but reasonably quick to get to the airport, hence it was ideal for my 1 night stay. The hotel is in a quiet area, and it has a nice outlook of West Lake.
Mykola B. Couples Ukraine, May 5, 2012
Comfortable hotel with attentive staff

You can apply for a Ha Long Bay travel directly at the reception!
9
hotel is located near the west lake of hanoi city - every room has a view on the lake. on the ground floor there are a pool and gym. the breakfast is generally good, but only two options were available - vietnamese and western. i recommend first one. there are not many spots to see around the hotel, however, you can get a city taxi at the lobby at any time you need. taxi accepts credit cards! the staff speaks english well, room clean and comfortable - a bath, washing machine, fridge, conditioner, iron, oven - you can even cook by yourself!
Sightseeing/Attractions Tip: apply for a travel at the reception to ha long bay - it's very exciting and wonderful place. the all-inclusive price is about (one person) - it includes transfer to cat ba city and back, a room at the pleasure boat (with conditioner and shower) and 2 days/1 night cruise on ha long bay. you also will visit several remarkable places in this area!
Everdina T. Solo travelers Netherlands, April 16, 2012
good hotel with nice view on the West Lake

the location on the banks of West Lake, the spacious rooms with kitchenette and washing machine, the friendly staff
8.3
I frequently travel to Vietnam and this was the second time that I stayed in this hotel. Although it is more expensive than the hotels I had before, it also offers much better service. Its rooms are (very) spacious and clean, contain a kitchen(ette) and a washing machine, have fast enough internet access and ample choice of TV channels. Most rooms offer a view on the West Lake, though from some of the most modest rooms (though none of the rooms is really modest, I would say) you can only catch a glimpse of the lake. Though all rooms a non-smoking rooms, the former guest in my room had been smoking there, obviously. The staff of the hotel is very friendly and helped me with e.g. printing some travel docs, taxi, etc. The swimming pool is good, though a bit cold between November and April. The only less positive thing is the food: breakfast is not included. You can order it in the restaurant, but it is quite expensive and not so tasty. There are not so many food stalls in the direct environment of the hotel so finding yourself a good and quick breakfast is a bit of a challenge, unless you prepare breakfast yourself.

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