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Very good 7.5
Based on 344 reviews

Recent customer comments

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Very good



based on 344 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.5
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 6.2

8 Richard J.
Canada
September 22, 2015
Good bang for the buck.
Friendly staff, clean, and quiet area.
The staff was nice and decent in their English abilities. Quiet area looking close to west lake of Hanoi. Location was decent about $5 to old town(quarters). Pool was decent but they have a nice work out area. Room service was good and cheap. Good bang for the buck overall.

9 Freny P.
Australia
September 04, 2015
Great place for a holiday
accommodation, amenities, service
exceptional staff, courteous and extremely pleasant

8.3 Sung H.
South Korea
August 26, 2015
Good for stay calm
Location from Airport, Clearness, servide
Service and Clearness is good as name of sommerset. Location is near Ho Tay so you can enjoy morning view of West Lake. It is little far from old town but reasonable. Because of new road to Airport, it is very comfortable to go. I strongly recommend to family group or person to stay calm.

7.3 NAKAMURA Y.
Japan
August 20, 2015
There are standard equipment and staffs.
Location/check out time/cleaned room
It's really normal.

9.7 Mai D.
Vietnam
August 17, 2015
Enjoyable stay
View, Room facilities, Helpful staff
We had a comfortable stay in a 1-bdr apartment with very nice view to West Lake. But it would be better if the included breakfast is improved.

6 Quang N.
Vietnam
August 07, 2015
Hard to say
comfortable, adapt, good swimming pool
good

9.7 Mai D.
Vietnam
July 20, 2015
Enjoyed our stay
Fully furnished room, cleanliness, helpful staff
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.

9.7 vania S.
Australia
July 12, 2015
These guys were fantastic!
they went out of their way to make sure I was ok after I was unwell in my stay in hanoi
The staff were amazing! I only stayed 2 nights and my first night I was unwell and ended up in hospital and the staff went out of their way to make sure I was ok the next day. They also accompanied us to the hospital.

7.3 Jay A.
Philippines
July 01, 2015
Everything is good except the lowsy breakfast
the comfort of room
Stayed one night everything was ok except the breakfast

6 Brian R.
United Kingdom
June 16, 2015
Over rated
size of room,female staff very good , layout
Over all the Staff especially the Ladies were very polite and very helpful.how ever the Men who work restaurant were very very lazy,more interested in surfing the net Icould not believe they were doing this at breakfast time,the only time of the day people were in the restaurant.