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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
264 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (264)
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Sangin L. Couples South Korea, September 21, 2013
Very clean room and good for making food at hotel

clean and big room
7
For the room was really great. But check-in time takes like forever. They have to do so many things for check-in. Staff's english speaking was okay but at the night, one of the stafss English was so poor.
John E. Business travelers Singapore, September 12, 2013
Locaiton

Location, sea view and easy to get taxi
5
Its a somerset residences,and rated 5 stars, disappointed with the room. No amenities, except for a bottle of all purpose soap bottle. Hair dresser was basically useless with similar wind as generated by a hand held fan. Room was ok, but bed sheets felt that it has been in used for the last 3 years. Seriously.
Maria A. Families with young children Philippines, September 2, 2013
Great for long stays

It had a well equipped kitchen, a clothes washer/dryer, and it even had an iron & ironing board. The internet/wifi connection was great. Clean and well-maintained.
9
We had a comfortable and relaxing stay and the staff were friendly and accommodating.
Duc T. Couples Australia, August 30, 2013
Been here before, still good

Good location, Large room, Clean
7.3
Edward B. Solo travelers United Kingdom, August 18, 2013
Nice view - Rubbish Breakfast

View, Room, location
6.7
I normally stay at the Somerset at Hanoi Towers which I prefer. I didn't find staff as nice but overall the room was good and view was beautiful over the west lake. Breakfast was terrible.
Jang C. Business travelers Singapore, August 15, 2013
Place are nice and quite with good GYM.

Spacious room, quite and good GYM. Breakfast are OK. Staff are very antitive.
8.7
Better than other 4 star hotel, no tourist making lot of noicce. Peaceful and quite.
Tetsuya K. Families with young children Japan, August 14, 2013
nice staff, friendly, location

staff, location, pool
10
I would like to stay here again with child. all staff were very kind and friendly.
Chin C. Groups Malaysia, August 4, 2013
Nice hotel with improvements needed

Comfortable room. Good facility. Friendly staff
6.7
Everything was ok except for weak internet connection and poor breakfast.
Chua G. Business travelers Malaysia, June 26, 2013
close to airport

nice breaksfast, helpful staffs and clean room
6.7
Jeffrey B. Business travelers Indonesia, June 15, 2013
Excellent apartment layout with full ammenities

Fully-equiped kitchen, good view of the lake, cozy and friendly hotel
7.7

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