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Very good 7.5
Based on 344 reviews

Recent customer comments

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Very good

based on 344 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.5
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 6.2

8 Raymond T.
December 14, 2014
Comfort Stay
Location, View and cleaniness
Stay there for 3 days. Was upgraded to 2 bedroom apartment with breakfast. The room given was facing the west lake. The view was nice. Room is quite big with a king size bed and toilet was equipped with bath tub. From the hotel to Old Quarter takes abt 15 to 20 mins. Nevertheless it was a great stay there. Will come back again!

4.7 Teong L.
December 06, 2014

6.3 TRAN L.
November 23, 2014
Budget hotel
Big room, good location, reasonable price
Big room with kitchen. Good for family staying. But not really clean, old furniture

8 Kris N.
November 19, 2014
Spacious & Clean
Spacious, Cleanliness & Value for money
Pleasant Stay. Will definitely stay in this hotel when I visit Vietnam.

6 Lee T.
November 17, 2014
Just okay
Nothing much to this place, very ordinary and mid-range
Room had strong cooking odour, shaped a bit funny. View of the lake was not as fantastic as reported.

South Korea
October 12, 2014
Somerset West Lake Serviced Residences
Location, Swimming pool, Dining SVC
Quite Good

5.3 Jang C.
South Korea
August 31, 2014
reasonable price, small room
room rate, kind staff
old fashioned, and small... I guess this hotel was build about 20years ago..Not sure~! This hotel is just for sleep for 1 or 2 days.. That's enough...

9.7 Trang M.
August 25, 2014
Great location for family weekend
Great location. Great staff service. Value for money
We had a nice weekend here with my children.

9 ANH P.
August 16, 2014
Great value for 5 star service
Room type, lake view, hotel facility
This is our second time in this hotel. We book an executive studio with lake view, which has siting area separated from bedroom, a fully equiped with small kitchen and washing machine. The whole studio is spacious, new and with a balcony looking to the West Lake. The place is very clean and confortable so we did feel at home rather than in a hotel. Breakfasts are quite generous with great choice of hot foods and salads. My little son enjoyed the smimming pool where we enjoyed the small but nice gym. One can also jog along the lake road in the morning, which is just in the back gate of the hotel. The hotel is about 3-4 km from the city center but one can get there by taxi easily and quite cheap. Srongly recommended for families and for a relatively long stay (a week or more). We would come again to this hotel next time in Hanoi.

8.7 Soo K.
South Korea
August 08, 2014
Great Facility, Cozy Room, and great service
Great Facility, Cosy Room, and great service
Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.