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Recent customer comments

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All reviews (341)

Business travelers (140)

Couples (87)

Solo travelers (43)

Families with young children (45)

Families with older children (13)

Groups (13)

Very good
based on 341 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

5 Wei L.
June 30, 2014
small hotel...bad breakfast
location, location, location
aircon is not cold, lift is lousy, staff not too friendly.

7.7 Ying G.
June 18, 2014
Great room and awesome stay!
Value for money, free breakfast, accessibility
Great stay. Room was very clean and comfortable, though the pillows were too soft!

7.7 Jian T.
May 31, 2014
Somerset is a wonderful place
Security, staffs service, room clean
I had a wonderful stay, staffs are awesome, room are up to expectation,good for short or long term stay, wonderful place indeed.

10 Gaon L.
South Korea
June 28, 2014
Room was great
room, view, location
It is located nearby west lake, it was good to take a walk at night time. View was great and swimming pool was very nice.

10 Gaon L.
South Korea
June 28, 2014
Great great great
Room, Staff, location
Room was very cozy and view was great! Staff were very friendly and helpful. Breakfast was small but very practical. I would like to visit again.

7.7 SIEW C.
May 05, 2014
Well balance with shopping, food and culture.
clean room, quiet and transport availability.
Our stay was great, especially with the help of warm, friendly, helpful and attentive hotel staffs.

8.7 Soo K.
South Korea
August 08, 2014
Great Facility, Cozy Room, and great service
Great Facility, Cosy Room, and great service
Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.

8.3 Ha P.
March 25, 2014
good accommodation at good price
Room, attitude and price
I like the room and the attitude of staff. They are all good and the price is reasonable.

8.7 CY C.
March 26, 2014
convenience, comfortable, nice
near to West Lake, nice room, attentive staffs.
It is located just beside the tourist attraction the Hanoi West Lake. The staffs are able to speak good English language. Room was very nice and comfortable. Restaurant was with international menu.

7 Yuki N.
March 15, 2014
good for long stay
Room cleanness, lake views good work desk
Stayed 3 nights. I was mostly satisfied with the services during my stays. Normally hotel doesn't provide breakfast for agoda customer but luckily BF wa provided thanks to the promotion. Japanese newspaper NIKKEI was available but 1 day late delivery. My room was upgraded to 1 bed room due to full booking of studio.