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Very good 7.5
Based on 346 reviews

Recent customer comments

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Very good

based on 346 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.8
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 6.2

Soo K.
South Korea
August 08, 2014
Great Facility, Cozy Room, and great service
Great Facility, Cosy Room, and great service
Whenever I visit Hanoi, I always stay at Somerset West Lake. The facility is nice and cosy with kind staff and service. Highly recommend if you are staying for the business or the family trip.

Matthew B.
United States
August 07, 2014
Wonderful place for the business traveler
Pool, location on West Lake, courteous staff
I stayed for a week on business and was entirely happy. The rooms have their own washer-dryers, saving the need to pay high rates for laundry. The hotel is right on West Lake, allowing beautiful views and direct access to lakeside strolling and eating.

Michael V.
United States
July 22, 2014
Great place for business travel.
Pool, gym, and the housekeeping service.

A.T. K.
July 07, 2014
Well managed service apartment.
Located next to Westlake our aparment has a good view of the lake. The gym is well equipped.

Wei L.
June 30, 2014
small hotel...bad breakfast
location, location, location
aircon is not cold, lift is lousy, staff not too friendly.

Gaon L.
South Korea
June 28, 2014
Room was great
room, view, location
It is located nearby west lake, it was good to take a walk at night time. View was great and swimming pool was very nice.

Gaon L.
South Korea
June 28, 2014
Great great great
Room, Staff, location
Room was very cozy and view was great! Staff were very friendly and helpful. Breakfast was small but very practical. I would like to visit again.

Ying G.
June 18, 2014
Great room and awesome stay!
Value for money, free breakfast, accessibility
Great stay. Room was very clean and comfortable, though the pillows were too soft!

Atreyee P.
June 17, 2014
Great, it was in the business distrctrict a little
The Laundry, in the room . This was a service apartments
Great :) . The kitchen staff were helpful to cook up a meal even though we arrived late in the night

Jian T.
May 31, 2014
Somerset is a wonderful place
Security, staffs service, room clean
I had a wonderful stay, staffs are awesome, room are up to expectation,good for short or long term stay, wonderful place indeed.