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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
263 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (263)
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Chin J. Couples Malaysia, April 24, 2013
Good room design and relaxing..

clean, good service and friendly staff
7
Gael V. Solo travelers France, April 22, 2013
Serviced appartment for affordable price

Large roomswell equipped with small kitchen and washing machine + nice garden with swimming pool and gym
9.3
Pros : large rooms, well designed, similar to other sommerset or Ascott hotel so not surprise washing machine so you can make you own basic laundry gym well equipped nice garden with swimming pool affordable price although I have noticed it is cariable depending on the week / day you choose Cons : location outside of the center of Hanoi : you need a taxi if you want to go there and plan at least 20 - 30 min (it is not far but traffic in Vietnam can be heavy) In summary, this is hotel I stayed before and I will continue to choose with regards to its facilities, the large comfortable rooms and an afforable price.
Brian F. Couples Canada, April 12, 2013
Outstanding

Staff, Staff, Staff
9
Terrific option if you like to have a home away from. We stayed 3 weeks after my wifes surgery and while there are a few things that would improve to overall experience they would beenhancing extras. The basics are all there
Tung F. Business travelers Singapore, April 10, 2013
Nice and comfort

Good room design, washing and dryer machine provided, lake view
7.7
Friendly staff, easy access from airport, no problem getting in and out by taxi driver
Malav S. Business travelers India, April 6, 2013
not satisfied with hotel

staff is co-operative
4.3
It'as not good as they are ranking and its not worth to stay bcoz its quite inside of main road.its not worth to go there.
Ern B. Couples Malaysia, April 5, 2013
nice room. lots of amenities.

location, service apartment with fully functional kitchen, laundrette
7.7
Ern B. Couples Malaysia, April 4, 2013
quiet, peaceful location. good amenities

good lake view, breezy. nice gym and pool
7.3
Lazarus H. Business travelers United States of America, March 27, 2013
Nice Place if you need an extended stay

Good Location, Singapore Standards, Large Rooms
7.3
It was everything I would expect from a Singaporean owned property. -A little sparse in the customer service department, but then again, there are basically serviced apartments... It's located lakeside, which has a nice feel to it, even though its a bisier part of town. It seems fairly easy to get to & from the Airport. -Takes 30-40 minutes depending on your driver. -Hanoians drive a bit like trepidatious Filipinos... but at least they err on the side of caution.
Bellum K. Business travelers Singapore, March 21, 2013
Comfortable

Normally they will upgrade you if what u book is full
8
Andres K. Business travelers Argentina, March 19, 2013
Good value for money

Price, staff and location
6.3
Somerset West Lake is definetely not a 5-star hotel. However, neither is the price which overall makes it a good value for money option. The hotel is clearly "frayed at the edges" and the breakfast is very poor. But the price, location and amiable staff somewhat compensates.

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