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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Tay Ho District - West Lake / Nghi Tam, Hanoi, Vietnam (Show on map)

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Area: Tay Ho District - West Lake / Nghi Tam Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
264 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.3
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (264)
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Bellum K. Business travelers Singapore, March 21, 2013
Comfortable

Normally they will upgrade you if what u book is full
8
Andres K. Business travelers Argentina, March 19, 2013
Good value for money

Price, staff and location
6.3
Somerset West Lake is definetely not a 5-star hotel. However, neither is the price which overall makes it a good value for money option. The hotel is clearly "frayed at the edges" and the breakfast is very poor. But the price, location and amiable staff somewhat compensates.
Tam N. Couples Vietnam, March 17, 2013
Really enjoyed!

Clean, comfort and good staff
8
Trevot B. Couples Australia, March 16, 2013
well appointed and comfortable

gardens,fast internet,roomy
5.7
Tam J. Solo travelers China, March 8, 2013
Nice comfortable hotel

Room amenities, beds, kitchen
7
Indra N. Couples Singapore, February 16, 2013
Great service apartment with amazing staff!

Amazing staff, impeccable service and large sized apartments
9.3
Stayed for almost a week. Noticed that the staff were impeccably serviced oriented. Was given a low floor room but was given a higher one when I feedbacked that I had made the bookings months ago and had specically requested for a high floor room.Staff helped us to move and gave us umbrellas when we went on tour on rainy days. Doorman offered his cigarettes when he knew the shops were closed during Chinese New Year and that I was about to go and buy my supplies. Breakfast served at the cafe in the lobby could be better though. Will be back for sure!
Michael N. Solo travelers United Kingdom, February 15, 2013
Good facilities

Length of swimming pool
8
the hotel is a bit out of the way from the old quarter but it is right by west lake so there it is a good location if you want to get away from the hustle and bustle of hanoi. the room i had been given didn't have a view of westlake as advertised so i had to ask to change the room. the room facilities were excellent though. the gym was small but had modern treadmills and multi-function weight machines. the swimming pool was a good size for a proper swim although it was very cold in the water at that time of year. the only real criticism was the quality of some of the food at breakfast. even allowing for tet shortages the quality of the noodles was extremely poor.
Sightseeing/Attractions Tip: Nice walks from the hotel along Westlake in both directions.
Michael N. Couples United Kingdom, February 13, 2013
Good facilities

Length of swimming pool, excellent room facilities
7.7
a good place to stay if you want somewhere without the noise and bustle of the old quarter and with fresher air. the facilities were excellent. the swimming pool was of a decent length and had good quality treadmills and gym equipment. the quality of the breakfast was disappointing though and the room service food was really poor.
Restaurant Tip: The ladybird in the old quarter. Great value for money.
Kazuko I. Couples Japan, January 31, 2013
nice rooms

spacious
6
We stayed here because it was at a convenient location. Glad we did it.
Gan C. Couples Malaysia, January 25, 2013
Service oriented hotel

Great staff service
8
A great place to stay with excellent cleanliness and well-trained staff to assist you on every request. Thumbs-UP

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