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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.5

based on 338 reviews

208 reviews in English

Value for Money
7.7
Location
7.1
Staff Performance
8.2
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (338)
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Chin C. Groups Malaysia, August 4, 2013
Nice hotel with improvements needed

Comfortable room. Good facility. Friendly staff
6.7
Everything was ok except for weak internet connection and poor breakfast.
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Chua G. Business travelers Malaysia, June 26, 2013
close to airport

nice breaksfast, helpful staffs and clean room
6.7
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Jeffrey B. Business travelers Indonesia, June 15, 2013
Excellent apartment layout with full ammenities

Fully-equiped kitchen, good view of the lake, cozy and friendly hotel
7.7
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Jeffrey B. Business travelers Indonesia, June 14, 2013
Apartment-layout room with complete ammenities

West Lake Tay Ho facing, apartment layout, complete facilities with washing machines, full kitchen equipment and dining utensil
8
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Koh Z. Couples Singapore, May 27, 2013
ok

nice friendly staff
8.7
Book a two bed room residense but was given 2 room instead.
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Chris B. Couples United Kingdom, May 27, 2013
Excellent, comfortable, relaxing.

The staff were very helpful & friendly. The pool was very peaceful & clean. The internet in the room was very fast.
9
Excellent. The staff helped us with any problems very quickly. It was nice to be in a more peaceful part of Hanoi with the option of a short taxi into the centre when we needed.
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Calvin T. Couples Singapore, May 26, 2013
Location abit off for central

Quiet, good view if you get the room facing the lake, clean room.
6.3
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Lai C. Couples Singapore, May 25, 2013
Value for money!

Friendly staff,
7.3
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Michelle S. Families with older children Australia, May 20, 2013
A very comfortable two bedroom apartment

airconditioning,pool and size of rooms
8.3
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A.T. K. Business travelers Malaysia, May 18, 2013
peaceful and great view of west lake

quiet, spacious service apartment
5.7
Had a peaceful and quiet stay with excellent view of West lake. Its spacious and the location is superb if you have your own transport or you do not need to go to the old quarter daily. Although the facilities were well maintained the carpet has seen better days. Breakfast is at best basic.
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