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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.5

based on 341 reviews

211 reviews in English

Value for Money
7.7
Location
7.1
Staff Performance
8.2
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (341)
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Ederick W. Business travelers Hong Kong, May 13, 2016
Nice Service, Old hotel
5
Excellent staff gives you back home feeling. But the hotel is a little too old, breakfast not very good, Location not very good. C/P value just so so.
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Ming K. Business travelers Malaysia, May 4, 2016
Alex Lee
5.3
Overall excellent.
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Thi H. Families with young children Vietnam, May 1, 2016
So so
4
Room is old. The bathroom's door was not working well
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Donguk S. Business travelers South Korea, April 17, 2016
Red invoice
1.7
Difficult bcz not issue red inv
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Nakamura Y. Solo travelers Japan, March 26, 2016
Insufficient maintenance
5.3
Washing machine had trouble in my room. I had to change my room in the night. Please check carefully in advance.
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Tung D. Couples Vietnam, March 24, 2016
Great

Position, view, asmostphere
7.3
The stay are great!
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Gaon L. Couples South Korea, March 20, 2016
Very Comfortable and quite

room, staff, ambience
9.3
Very nice and comfortable
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Yoon J. Business travelers South Korea, February 24, 2016
good

good
8
good location. kindly service.
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Wei H. Families with older children Taiwan, February 10, 2016
Their security really bad. We use their parking lo
4
Their service very very bad.
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Minh T. Couples Australia, December 29, 2015

Good customer service, efficient and reliable
3
Condition of hotel is old with bad odour. The safe need replaced and too far from city
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