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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
293 reviews

Value for Money
7.8
Location
7.0
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (293)
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Lindsay N. Business travelers United States of America, April 16, 2015
Great stay

Comfort, location, and good view
8.3
The breakfast needs some improvement to achieve a 5* standard. Other than that, everything is great.
Eng K. Couples Singapore, April 6, 2015
Relax and comfortable stay in Hanoi

English spoken, friendly staff and clean enviroment
7
Yu Y. Business travelers China, March 17, 2015
Good

Location, view
9.3
Seongsoo H. Families with young children South Korea, March 9, 2015
its good condition but breakfast

cozy and kind staff. near west lake.
8.7
Good staff service with fine swimming pool.
Thanh H. Couples Vietnam, February 9, 2015
Good

Quite, clean and private
7.3
Happy
Bernard G. Families with older children Malaysia, January 2, 2015
Space

Comfortable, spacious, good service
8.7
We have enjoyed the tranquillity, the space and the excellent service. We expected a better view and a more tranquil evironament.. Over all we loved it!
Koh A. Couples Singapore, January 1, 2015
Nice view

Cooking
7.7
Edward B. Couples United Kingdom, December 28, 2014
Poor Service

Good Location
6.7
I was disappointed with my staff this time. It has been good in previous trips but there were so many things in the room that went wrong and I didnt get any help from the staff. I asked them to speak to the duty manager but (if asked) wasnt willing to speak to me. I hope it is better next time if i should stay.
Raymond T. Business travelers Singapore, November 23, 2014
Comfort Stay

Location, View and cleaniness
8
Stay there for 3 days. Was upgraded to 2 bedroom apartment with breakfast. The room given was facing the west lake. The view was nice. Room is quite big with a king size bed and toilet was equipped with bath tub. From the hotel to Old Quarter takes abt 15 to 20 mins. Nevertheless it was a great stay there. Will come back again!
Tran M. Business travelers Vietnam, November 19, 2014
Budget hotel

Big room, good location, reasonable price
6.3
Big room with kitchen. Good for family staying. But not really clean, old furniture

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