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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam

Recent customer reviews

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Very good

7.6

based on
327 reviews

202 reviews in English

Value for Money
7.7
Location
7.1
Staff Performance
8.2
Hotel Condition/Cleanliness
8.2
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (327)
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Minh T. Couples Australia, December 29, 2015

Good customer service, efficient and reliable
3
Condition of hotel is old with bad odour. The safe need replaced and too far from city
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Raymond T. Business travelers Singapore, November 21, 2015
Feel like at home

Location, Quiet and clean room
7.7
Having stay here whenever come hanoi for business trip. Food in the hotel is so so. But service is good.
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Sebastien C. Business travelers France, November 21, 2015
Below expectations

Rooms size is ok. Secure. Reasonable price.
5.7
Service below expectations. Not so clean. Rooms getting old. Would expect better from a Somerset residence. Lizard in the room ...
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Siau L. Business travelers Malaysia, November 5, 2015
Nice Hotel

Clean, comfort, all included
7.3
There's everything included, Gym, pool, laundry.. enjoy inside hotel.
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Gary C. Business travelers Singapore, October 28, 2015
Service Appartment with breakfast

big size room
5
It is not a hotel but a service apartment. The room is a little run down but you get a very big room. There is not much variation for B/F but you have to pay for it.
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Jeffrey B. Couples United Kingdom, October 18, 2015
Convenient Business location.

Room comfort, Excellent buffet breakfast, location
8
For 2 nights the booking was fine.
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Nigel S. Business travelers United Kingdom, October 13, 2015
Nice suite apartment. Helpful staff.

Room was very nice and spacious, front desk staff we helpful, location good for work
8.3
Good and easy. A bit expensive compared to other options in Hanoi but will stay again as stress free and convenient.
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Mai A. Couples Vietnam, October 11, 2015
Great view and service

Location, view, room facilities
9.7
Very comfortable stay
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Edwin J. Business travelers Philippines, September 30, 2015
Very nice hotel

West Lake is just at the back of the hotel which is good for an early morning jog; rooms are clean; and hotel staff are very helpful.
9.3
Very nice hotel. Quiet and accessible to various places in Hanoi. Would recommend it to business travelers who will stay in Hanoi for a week or more.
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Sawitee S. Business travelers Thailand, September 25, 2015
A short stay

value for money
7.3
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