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Very good 7.5
Based on 344 reviews

Recent customer comments

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Very good



based on 344 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 6.5
  • Location 7.1
  • Room Comfort/Standard 7.9
  • Staff Performance 8.2
  • Value for Money 7.7
  • Food/Dining 6.2

Raymond T.
Singapore
January 07, 2016
Feel like at home
Location, Quiet and clean room
Having stay here whenever come hanoi for business trip. Food in the hotel is so so. But service is good.

MINH L.
Australia
January 02, 2016
Good customer service, efficient and reliable
Condition of hotel is old with bad odour. The safe need replaced and too far from city

Mai D.
Vietnam
November 24, 2015
Great view and service
Location, view, room facilities
Very comfortable stay

Sebastien C.
France
November 22, 2015
Below expectations
Rooms size is ok. Secure. Reasonable price.
Service below expectations. Not so clean. Rooms getting old. Would expect better from a Somerset residence. Lizard in the room ...

Siau M.
Malaysia
November 09, 2015
Nice Hotel
Clean, comfort, all included
There's everything included, Gym, pool, laundry.. enjoy inside hotel.

Gary C.
Singapore
November 02, 2015
Service Appartment with breakfast
big size room
It is not a hotel but a service apartment. The room is a little run down but you get a very big room. There is not much variation for B/F but you have to pay for it.

Jeffrey B.
United Kingdom
October 20, 2015
Convenient Business location.
Room comfort, Excellent buffet breakfast, location
For 2 nights the booking was fine.

Sawitee S.
Thailand
October 18, 2015
A short stay
value for money

Nigel S.
United Kingdom
October 15, 2015
Nice suite apartment. Helpful staff.
Room was very nice and spacious, front desk staff we helpful, location good for work
Good and easy. A bit expensive compared to other options in Hanoi but will stay again as stress free and convenient.

Edwin A.
Philippines
October 01, 2015
Very nice hotel
West Lake is just at the back of the hotel which is good for an early morning jog; rooms are clean; and hotel staff are very helpful.
Very nice hotel. Quiet and accessible to various places in Hanoi. Would recommend it to business travelers who will stay in Hanoi for a week or more.