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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Good

7.4

from 77 reviews

Value for Money
7.4
Location
6.9
Staff Performance
8.0
Hotel Condition/Cleanliness
8.3
Room Comfort/Standard
7.8
Food/Dining
6.3
Couples (77)
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Mai A. Couples Vietnam, July 19, 2015
Enjoyed our stay

Fully furnished room, cleanliness, helpful staff
9.7
Overall we enjoyed our stay in Somerset West Lake since we were expecting a fully furnished studio and they provided a nice room with everything you need for a small family. Besides, the receptionists are quite helpful in finding and returning my forgotten stuffs in fhe room. The only matter made us disappointed is the view. It is advertised on Agoda that the apartment will have lake view, that's why we decided to book! However, when we arrived, they gave us the apartment on ground floor with definitely no view at all. We had to request to arrange for us another unit on upper floors with proper view as stated in the room description but they can only give us the one on 2nd floor (on top of the one on the ground) and it still turned out to have only view to trees and their pool!!! If anyone like to have view, I would recommend to make sure that your apartment is located on higher floor, or choose the 1-bdr unit instead since it has balcony and direct view to the lake.
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Vania S. Couples Australia, June 24, 2015
These guys were fantastic!

they went out of their way to make sure I was ok after I was unwell in my stay in hanoi
9.7
The staff were amazing! I only stayed 2 nights and my first night I was unwell and ended up in hospital and the staff went out of their way to make sure I was ok the next day. They also accompanied us to the hospital.
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Brian R. Couples United Kingdom, June 15, 2015
Over rated

size of room,female staff very good , layout
6
Over all the Staff especially the Ladies were very polite and very helpful.how ever the Men who work restaurant were very very lazy,more interested in surfing the net Icould not believe they were doing this at breakfast time,the only time of the day people were in the restaurant.
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Eng K. Couples Singapore, April 6, 2015
Relax and comfortable stay in Hanoi

English spoken, friendly staff and clean enviroment
7
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Thanh H. Couples Vietnam, February 9, 2015
Good

Quite, clean and private
7.3
Happy
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Koh A. Couples Singapore, January 1, 2015
Nice view

Cooking
7.7
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Edward B. Couples United Kingdom, December 28, 2014
Poor Service

Good Location
6.7
I was disappointed with my staff this time. It has been good in previous trips but there were so many things in the room that went wrong and I didnt get any help from the staff. I asked them to speak to the duty manager but (if asked) wasnt willing to speak to me. I hope it is better next time if i should stay.
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Ying H. Couples Singapore, June 17, 2014
Great room and awesome stay!

Value for money, free breakfast, accessibility
7.7
Great stay. Room was very clean and comfortable, though the pillows were too soft!
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Gaon L. Couples South Korea, May 11, 2014
Great great great

Room, Staff, location
10
Room was very cozy and view was great! Staff were very friendly and helpful. Breakfast was small but very practical. I would like to visit again.
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Siew L. Couples Singapore, May 4, 2014
Well balance with shopping, food and culture.

clean room, quiet and transport availability.
7.7
Our stay was great, especially with the help of warm, friendly, helpful and attentive hotel staffs.
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