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Somerset West Lake Serviced Residences

No.254 D Thuy Khue, Tay Ho District, Ba Dinh District, Hanoi, Vietnam (Show on map)

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Area: Ba Dinh District Number of Rooms: 90
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
10 reviews

Value for Money
7.4
Location
7.2
Staff Performance
8.2
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
7.8
Food/Dining
6.2
Groups (10)
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Chin C. Groups Malaysia, August 4, 2013
Nice hotel with improvements needed

Comfortable room. Good facility. Friendly staff
6.7
Everything was ok except for weak internet connection and poor breakfast.
Maro M. Groups United Kingdom, November 9, 2012
Great location

Spacious apartments. Outdoor swimming pool.
8
this hotel is located on west lake, walking distance (1-2hours) to old quarter and hoan kiem lake area, or you can opt for taxi which takes around 10min to city centre. we stayed in two bedroom apartment, which was clean, spacious and well equipped with all what we need (e.g. washing machine, dishwasher, iron and ironing board...). we even had a small balcony that led to outdoor swimming pool and gym that was free of charge. opening times for swimming pool and gym were from 06:00-22:00, which was great for late night swim after long day in town. internet was working well and was complimentary. staff was very approachable and friendly with fair english language skills. the breakfast was very limited selection, but good value for money.
Jing J. Groups Singapore, September 30, 2012
Great view of the West Lake

View, spacious room, facilities
8
The room is very spacious with all the facilities of a 5-star hotel. Staff is very friendly and helpful. We had a room facing the west lake so it's very serene. In terms of location, it is situated away from the old district. There's a swimming pool which is big enough to swim in it. Breakfast range is a disappointment. Otherwise, a pleasant stay here.
Alexander M. Groups Germany, July 22, 2013
Alles bestens, gutes Preisleistungsverhältnis

Sprachkenntnisse des Personals, Swimmingpool, schnelles Internet
8.7
Natsui T. Groups Japan, October 20, 2014
不明点あり

ロビーが広い、部屋が広い、長期滞在向き
6
プールやジムの説明、レストランなどの説明が予め無いのでいちいち聞くのが面倒だった。 対応は良かった。 朝食が2人で予約したのになぜか1人分だけしかセットに入って無いと言われました。 交渉するのも面倒だったのでそのまま朝食は探したレストランで食べました。 2人で予約しているのに1人分の朝食しかないのが残念でした。
Atsumi O. Groups Japan, October 14, 2013
清潔

清潔で、スタッフの対応がよい
10
Satoshi M. Groups Japan, September 7, 2013
高級レジデンス

きれい、スタッフの対応よい、アクセスが良い
10
ハノイ有数の高級レジデンスだけあり、設備・スタッフについては問題ない。また、旧市街、欧米人・日本人の多いXuan Dueエリア、日本食の集中しているKim Maエリアの丁度中間にありどこにいくにも便利。
Naomi M. Groups Japan, February 20, 2011
部屋が狭い

特になし
4
スタッフの対応もあまりよくなく、周りに何もないばかりか、 朝食もいまいちであった。交通手段はタクシーになるが、目の前の 道路が時間によってか?大変込み合うので、あまり便利がよくない。
Hotel Feature Tip: 何もかもがいまいち。
Ming T. Groups Taiwan, March 5, 2013
維護不錯的老飯店

西湖畔,環境清幽,有廚房設備
7
西湖畔,環境清幽,有廚房設備,可自行煮食,雖然飯店營運超過十五年了,整體設備維護尚佳,只是附近皆為老舊平房,頗不搭調。特價房,性價比,尚可。若沒有特價房,性價比,恐怕不符合期待。
Hoang L. Groups Vietnam, September 24, 2014
Chất lượng phục vụ tốt nhân viên ân cần tiếp đon

Không gian yên tĩnh
7.3
Cảm thấy thoải mái nghỉ dưỡng hy vọng trở lại1 ngày ko xa
 

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