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Very good 7.2
Based on 770 reviews

Recent customer comments

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Very good



based on 770 reviews
  • Cleanliness 7.5
  • Facilities 6.9
  • Location 6.0
  • Room Comfort/Standard 7.7
  • Service 7.7
  • Value for money 7.5
  • Food/Dining 6.4

William U.
South Korea
March 17, 2016
Perfect Resort
Dinning food was excellent; Staff courtesy and helpfull; Room was nice.
We really loved it! Hope to spend some time there again.

MINH T.
Vietnam
March 12, 2016
SotoGrande Hotel
Good price, acceptable foods, nice beach and swimming pools. Taxi service come after call is usually late!
Good

Ronald M.
Philippines
February 16, 2016
Stay here if you want a hassle-free vacation
Friendly staff and secluded location
The staff is the best asset of this hotel. Although we arrived super late at around 10pm, there were two staff at the reception who took care of us and made our check-in a pleasant experience. For the rest of our stay, practically all hotel employees were polite to us. The restaurant staff attended to our needs. Housekeeping provided promptly clean towels and toiletries.

Raymond J.
United States
January 20, 2016
overrated
glad we had only reserved 2 nights
the stay was just OK, should be a 2 or 3 star hotel.

Cheng T.
Hong Kong
January 19, 2016
Otherwise good
Friendly staff, value for money, spaciousness
The one disappointment this trip was the stoppage of water in our room on the first day. We came back from diving. My wife had just finished her shower and I started mine. Then the water became weak and eventually stopped. It took quite some time for housekeeping to restore the supply. But then the water was dirty (probably because of a burst pipe). I complained to the front desk. They just said housekeeping would take care of it. No one came. It probably would not have made any difference even if anyone had come. I let the water run for more than another 1/2 hours before I dared to step back into the tub. I felt that having the slightly not clear water was still better than having a salty body. I think housekeeping can do a better job in regular maintenance. Transport is another regular issue. It takes an extra 100 pesos to call a taxi to come to the resort. It is quite disproportionate to the fare, which if you go to Marina Mall in Mactan is only 130 pesos, or to Cebu of about 300. Otherwise the hotel is still value for money. The staff are friendly and helpful. The rooms are spacious and clean. Everything basically works.

Carmelo D.
Australia
January 07, 2016
Friendly staff and spacious rooms
Space, staff and food
This was my 2nd time in this hotel and glad it's changed for the better. Their breakfast is now a buffet which is a great improvement from the very limited selection before. Our room seemed better furnished as well or maybe it was just the different floor. Staff were always friendly. This hotel's location is within a housing compound which is great for security and exclusion, what I had wanted during this stay. It is a leisurely walk to the beach too.

Marla H.
United States
January 04, 2016
Pros and Cons
Spacious Room, Clean, 24 hr cafe
The hotel, while nice, was located somewhat far away from everything else which would not have been a problem except it was not very accessible. It cost extra for taxis and taxi drivers had a hard time finding it. The room was very comfortable and large. The hotel seems popular with Asians (Koreans?), but there were very few guests from other areas/countries. I was surprised to find it to be a high rise based on the pictures. The staff were somewhat friendly, but made me feel as if they were talking/giggling about me. They were very efficient. The food at the 24 hour cafe was good--especially the grouper. The menu was pretty limited.

yoannah T.
China
December 02, 2015
Great Accommodation
Room, Food and Staff
It was excellent and the food was great!... Accommodating Staff and the room was well maintain

Jesus M.
Philippines
November 28, 2015
IMPRESSIVE
HUGE ROOM, FOOD, SWIMMING POOL
Great Stay at Sotogrande my kids are enjoy swimming at their pool and beach. Clean and huge room for a family to stay.

PANAGIOTIS S.
Greece
November 12, 2015
Not clean and staff was not wel trained.
Quite not noisy hotel.
Not really nice. Room was not enough clean. Supervisor seems that never pass to see the room condition. Breakfast was not variety and same every day. Addressed mostly to Asian guests. Dinner once only, found very incapable. Staff almost un trained. Staff's quality poor. Not recommended.