Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel

Splendid Star Grand Hotel

No. 14 Tho Xuong lane, Au Trieu str, Hoan Kiem District, Hanoi, Vietnam (Show on map)

Book now!

Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Golf Course Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Restaurant Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room
Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Surroundings Splendid Star Grand Hotel Hanoi - Surroundings Splendid Star Grand Hotel Hanoi - Suite Splendid View
Area: Hoan Kiem District Number of Rooms: 32

Recent customer reviews

Filter by Traveler Type

 

Excellent

8.7

based on
263 reviews

170 reviews in English

Value for Money
8.8
Location
9.0
Staff Performance
8.8
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.9
Food/Dining
8.2
All reviews (263)
Sort by:
Yen V. Solo travelers Vietnam, January 23, 2016
Very disappointed!
2
Hi, I booked and paid for the room. I arrived around 8:30pm, straight from the Airport, they told me that "i called them and said to change my room to snother building because the construction of the house next to the hotel". I didnt call them at all. So, i walked and check the hotel across from their hotel. It was just like a motel. I told them i dont get it. Why do i have to stay in this motel when i paid for a 3-stars hotel. I walked back to their hotel and started to ask them questions. Do you have my room available or not? After a while, they admited that they sold my room. Well, after i have waited for over an hour, dealing with all th nonsense and ridiculous reasons. I demanded a refurn. They finally admited their fault and said they will Mark on Agoda as Guest does not show up and agoda wont charge. Seriously, they think that i am a kid?! I said No. Their manager called explain and explain. I was so tired and angry. Pls give my money back, that's the best that your hotel can do now. Thanks God, i got my money back after amost 1:30pm dealing with nonsense people. Cost me taxi money and time and its hard to find another hotel at 9:30pm. I would not recommend this hotel. The taxi cannot reach to the hotel because the street is so small. If you need a hotel, find another one. This is crazy
Report this review
Tee R. Couples Australia, January 21, 2016
Great Hotel, even better Staff!

- Staff attentiveness, - Great Location, - Brilliant Breakfast
9.3
Booked the hotel while on an overnight train from Dong Hoi to Hanoi. Since it was so short notice the hotel could not organise a car pick up from the station and it was also too late to ask for early check-in (our train arrived in Hanoi at 5am). We ended up getting lost on the way to the hotel so hoping for the best, gave the hotel a ring. Surprisingly someone picked up and helped us navigate out way to the hotel, definitely living up to their 24hr reception clause. Being completely exhausted and hungry, they were unbelievably kind enough to let us rest and catch some shut eye in an unoccupied room until our room was organised, even inviting us to breakfast when we woke up! (breakfast was only supposed to be included for the following day, so we were very grateful after such a long train ride). After our stay I can say the following: - Room was we well furnished and very clean, bathroom and shower well maintained. - Extremely friendly and helpful staff, will help you with anything. Provide you with great information about the city and must try experiences. Unbeatable hospitality. - As much breakfast as you like! - Enjoyed our stay so much we've decided to stay another night!
Report this review
Anthony R. Families with older children France, January 4, 2016
Will locatif and super nice staff

Location, room size and staff kindness
9.7
Staff went to pick us up in the min street and was very nice during our stay, always enquiringly about our needs. Hotel is kids friendly as rooms are large and clean. We really enjoyed staying there.
Report this review
Hung K. Families with young children Singapore, December 22, 2015
Review of h

Room is clean and spacious for 4 ofus, 1 double bed with 1 single and 1 more extra single on the floor. Breakfast was good as it make specially when you order from their extensive menu.
8
Location it's just a stone throw from the cathedral however car cannot travel directly to the front of the hotel as the lane/street is too narrow. If you have big suitcase, you need to push all the way in from the main road. Staffs is helpful and friendly. We enjoy the breakfast at the cosy basement area, it is freshly make from the kitchen when you order from the extensive menu, it taste good too, even have glutinous rice for a local taste. The manager Martin is friendly and helpful with our luggage when we are checking out in a hurry in the morning as the taxi is waiting at the main road, could not park there for long.
Report this review
Ka Y. Couples South Korea, December 19, 2015
Awesome staff, comfortable stay

good location, great staff and good spacious room
9
The manager Martin was super helpful and kind. The room itself was spacious enough for two people to use. The bath tub was quite small though.. :) Near by places got nice places to eat and cafes, especially can hear st.joseph's cathedral bell. They helped us confirm on the pick up for our cruise also. It was a nice stay!
Report this review
Ang C. Families with young children Malaysia, December 13, 2015
Great and Nice comfortable for stay

Great location, staff very helpful (escpecially Manager-Martin) and polite, nice breakfast
9.7
The hotel was in an alley so the taxi cannot go in, surprising when reach there the manager and staff were ready waiting for us beside the main road to help us carry the luggage. From outside you don't feel any special of this hotel, but what touching us is the altitute of the staff-helpful and polite. Thanks a lot for the hotel manager Martin (handsome and super super helpful) who was helping us to arrange the city tour, halong bay etc. In summary, me and my family feel very comfortable to stay in Splendid Star Grand Hotel.
Report this review
Molly J. Families with older children United States of America, November 29, 2015
Good Visit at Splendid Star

Location, Breakfast, and Martin
9.3
It exceeded my expectations. Martin is great and made every effort to make our stay comfortable. The room was better than expected.
Report this review
Alan C. Families with older children United Kingdom, November 28, 2015
Great staff

Staff, location price
9
Martin did everything to ensure are stay was great :)
Report this review
Robert P. Families with young children Vietnam, November 15, 2015
Very good hotel

Food, Staff, Room Comfort
10
Report this review
Marsha R. Families with young children Philippines, November 3, 2015
Perfect location; great value for money

Staff (Martin the Manager is the best!), service (tour arrangements, airport car service, breakfast) and location
9.3
Great value for money! Perfect location and excellent staff.
Report this review
1 - 10 of 170 reviews Next page
 

Book now!

Sale ends soon!

Splendid Star Grand Hotel HanoiSplendid Star Grand Hotel Hanoi - InteriorSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Golf CourseSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - RestaurantSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - InteriorSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - InteriorSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - InteriorSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - Guest RoomSplendid Star Grand Hotel Hanoi - SurroundingsSplendid Star Grand Hotel Hanoi - SurroundingsSplendid Star Grand Hotel Hanoi - Suite Splendid View


Agoda.com is part of The Priceline Group, the world leader in online travel & related services.

AS-AGWEB-3A05