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Splendid Star Grand Hotel

No. 14 Tho Xuong lane, Au Trieu str, Hoan Kiem District, Hanoi, Vietnam (Show on map)

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Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Interior Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Guest Room Splendid Star Grand Hotel Hanoi - Surroundings Splendid Star Grand Hotel Hanoi - Surroundings
Area: Hoan Kiem District Number of Rooms: 32
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

from 218 reviews

Value for Money
8.7
Location
9.0
Staff Performance
8.6
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.9
Food/Dining
8.0
All reviews (218)
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Nicole F. Solo travelers Australia, June 29, 2015
Wow. Wow. Wow!!

Customer service, food, location
10
It's not often that you find a hotel that will exceed all of your expectations and really go that extra step to make you feel at home. I was greeted by the wonderful hotel manager, Martin, as I checked in for myself accompanied with 5 of my friends who were flying out that night. He let all of my friends come upstairs and not only store their belongings in my room, but also offered us an extra room so we were comfortable and had more space. After declining this lovely offer, Martin came up with 6 fresh juices for us all - free of charge! And also organised free airport transfer for the other girls. Such great service. I only stayed 1 night at this hotel as the bus to Sapa picked me up at 6.30am. Breakfast didn't start at the hotel until 7, though Martin rushed down to the kitchen and brought me back up a freshly cooked bacon and egg roll with fresh fruit for my trip on the bus - wow! After a few days in sapa, he let me come back to the hotel and use a room to shower and refresh myself free of charge. And has also organised transport to the airport tonight for myself. Martin's customer service is one of the best I have ever experienced in the hotel and travelling world - everyone at this hotel ensures that you are made to feel like their family and that you're at a home away from home. The location of this hotel is also fantastic, with being about a 30 second walk to St Joseph's Cathederal, as well as a 1-2 minute walk away from the beautiful lake. I will definitely be booking at this hotel when I'm next in Hanoi. Thank you Martin & the hotel staff!!!
Ang Z. Couples Malaysia, June 14, 2015
An excellent hotel with perfect service

Location, value for money
9.7
The hotel really impressed me during my 5 days stay. Staff service is good, friendly. Breakfast is perfect. I will definitely come back here again. Location is near to hot spot..
Ang Z. Couples Malaysia, June 13, 2015
Excellent hotel & value for money

Se
9.7
Earlene V. Couples Australia, June 6, 2015
Staff were excellent. Location central .

Staff and location, quiet, clean and comfortable room. Reasonable rates.
8
Satisfactory. People were kind and gentle.
Jinhe W. Couples China, May 10, 2015
Friendly staff and pleasant stay

Staff is very friendly, room is clean and comfortable.
10
The overall experience is pretty good.
Mhd A. Couples Malaysia, April 22, 2015
location

location, staff
8
Location is good, many cafe n bar within walking distance.
Chris M. Couples Australia, March 5, 2015
Great stay in the Old Quarter

staff, location, friendliness
9.7
We were happy to return to the Splendid Star family. The accommodation was very good and the staff, including the charismatic Martin, are very welcoming and helpful. We'll be back
Enkhbayar B. Families with young children Mongolia, February 26, 2015
Great

location, service, stuff
10
very good location. Friendly stuff, wonderful service
Tan K. Business travelers Singapore, November 19, 2014
Great place to stay around this area.

Top 3 priority on my selection is: Cleanliness, Budget, Friendly. They met all my 3 expectation.
9
Their staffs are very friendly knowledgeable and approachable. If you are expecting the staffs to not approach you and mind you own business then you will be disappointed. And which is why they have such high ratings. Martin is one super friendly staff we met. Thank you Martin & team if you read this post.
Nurulhida A. Groups Malaysia, September 26, 2014
Best Hotel to stay in Old Quarter!

The room is clean, awesome environment & friendly staff!
10
This is my 2nd stay in this hotel. I choose to stay in this hotel because of its strategic location, good price & friendly staff (Martin!) He even allow us to refresh up after we got back from Sapa before we catch out flight to Kuala Lumpur for free!!! Thanks & will recommend this hotel to all my friends who's coming to Hanoi!

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