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St Giles The Gardens - Grand Hotel & Residences

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200 (Show on map)

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Area: Mid Valley / Bangsar Number of Rooms: 627
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
4336 reviews

Value for Money
7.8
Location
8.9
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.2
Food/Dining
7.6
All reviews (4336)
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Angeline C. Families with young children Malaysia, June 5, 2013
Comfortable

Location, comfortable rooms and cleanliness
8
The lift display on my floor was a bit confusing. Pressing the down button, the lift would arrive and the display on the top of the lift would show up rather than going down. After a while, we figured the lift was going down rather than up. Missed a few lifts in the processed!
Hujjathul I. Business travelers Malaysia, June 3, 2013
very good

location, nightlife, spas
8
it's was very pleasant, service very good, nearby to shopping mall
Riky S. Families with older children Indonesia, June 3, 2013
It's fantastic

Luxury, great, and comfortable bed
10
Jonathan H. Business travelers Malaysia, June 3, 2013
relaxing

pool, internet, food
7.7
relaxing and restful. staff could be a bit more attentive. Returning customers should be more appreciated and given better vouchers instead of just a box of stale bisquits
Agnes L. Business travelers Indonesia, June 3, 2013
Convenient

Clean, comfortable, attached to the mall
7
Charmain Y. Groups Singapore, June 2, 2013
Great!

Bathroom, living room and balcony
7.3
Yan K. Business travelers Malaysia, June 2, 2013
clean, comfortable, slow staff response

centrally located, clean, family hotel
7
overall experience was good. However, the staff responses are really slow. whenever i ask for a towel or bottle, it would take at least 30 mins. there was an incident where the lift was shut down because of a smoke incident by other residents and i was not able to use the lift. i was at 19th floor. so i have decided to wait at the room. i called the receptionist to notify me via mobile or room when it is repaired. after half an hour, i called the receptionist again, and found out the lift was working but i was not notified. very poor staff response.
Iskandar D. Solo travelers Indonesia, June 2, 2013
Very pleasant

Location, clean and reasonable in price
8.3
Chong C. Couples Malaysia, June 2, 2013
luxury with confortable

nice location, good security in hotel and view from the hotel to surrounding
7.3
receiption in the hotel didn't link, cost unwelthness while having drink in the execurtive tea break room
Alexey Z. Families with older children United States of America, May 31, 2013
Excellent value and no captive portal internet

really smoke free, no captive portal internet, clean, new
8.7
We weren't expecting much from a 'mall' hotel, but were pleasantly surprised. It seems to be very new. The smoke free hotel is really smoke free (unlike other hotels). There were LCD tv's with a real sound system. Full kitchen and fridge, everything was clean. Since we're all internet junkies (and I work online) having non-captive portal internet (just like wifi at home) is a huge thing. There's even an ethernet jack, and your own dlink router in the room in addition to the hotel-wide wifi. Pool was ok, the gym is pretty big. Only real downside is you have to walk around the front to enter the mall. It's not a direct entrance. That said, this hotel is probably one of the best ones I've stayed in. One other slight downside is that the maid service wasn't too attentive. They even left their rags around one time (although they went in later to retrieve them). They didn't do the dishes either.

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Customer Reviews - St Giles The Gardens - Grand Hotel & Residences, Kuala Lumpur

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