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St Giles The Gardens - Grand Hotel & Residences

Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia 59200

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Excellent

8.2

based on
5050 reviews

4569 reviews in English

Value for Money
7.8
Location
8.9
Staff Performance
8.2
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.2
Food/Dining
7.6
All reviews (5050)
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Ng C. Business travelers Hong Kong, October 11, 2013
Nice hotel with good staffs

Room location and staffs
7.7
Very nice hotel with spacious rooms. The house keeper do a great job and the room is very nice and tidy. The location of the hotel is very convenient and there are a few nice restaurant nearby. Overall good value for money and will recomment to friends and family.
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Chai V. Business travelers Malaysia, October 10, 2013
nice big room and close to shopping centres

nice location, big room and friendly staff
7
Room was very spacious. Check in and out was fairly quick. They need to maintain the place a bit better, a bit of mould in the bathroom. Avoid breakfast, everything else was great. Experience was spoilt by loud Chinese tourists that cheapened the whole experience. The hotel is very well located within the city. Whats more is that the hotel is in the same complex with one of the largest mall in Kuala Lumpur, a big advantage in terms of shopping foods and leisure. The hotel itself is very nice, the room was spacious, the free internet connections is was great, and most of all the food during breakfast and in room service were all great! Stayed at the hotel on my way to Sipadan for scuba diving and stayed here again overnight on my way back home. And will definitely stay here again on my next visit.
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Annie T. Business travelers Malaysia, October 9, 2013
pleasant stay

location, price, service
8
it was a pleasant stay, friendly and warm service.
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How H. Groups Malaysia, October 8, 2013
shopping, shopping, convinient!

good for big group, family with kids!
6.3
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Siti Z. Business travelers Malaysia, October 7, 2013
Large suite room and leisure stay

Large bathroom, Large living room, Large bedroom
8
I had stay for 1 night here, the great thing about this hotel are the room is very modernish and leisure. I took a 1 bedroom suite and it has a large living room, bedroom and bathroom. My kid loves their swimming pool. The bad thing is the internet connection. Always disconnected while using it with 2-3 devices at the same time. But no worry, there is a couple of cafe at the mall just 10 mins walk.
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Wendy L. Business travelers Singapore, October 6, 2013
good location, good restaurants

good location, good restaurants, access to shopping areas
9
comfortable, good access to good food and shopping , good for meeting of clients
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Andy L. Groups Malaysia, October 6, 2013
Comfortable and enjoyable.

Fast internet, big nice bath room and comfortable beds.
7.3
A comfortable stay but for a 5 stars accomodation would expect stay to be more professional with well trained staff as my experience show the staff is new or not that friendly or smiles often with greetings or shows a sign of willingness to assist or give directions when required.Reception printer is not working well and guest have to wait longer to check in. Surprisingly, the bedroom scale is not working at all in Room 1312 and should not be there at all for such a device.Housekeeping is great. Requested for an extra towel as it has dropped to the bath tab and wet but was given two! That was an extra mile and a thumb up for the staff good thought and delivered to my room expediately too.
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Kok L. Business travelers Malaysia, October 6, 2013
on average

close to mall, restaurant and near CBD
5.7
average. Towel were old and rough. room smell musky. wooden doors noisy and could not close neatly. The wooden main door need a bit more strength to close, too tight. limited TV channels. Mattress not comfortable. recommends the hotel plan for refurbishment soonest.
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Tay S. Couples Malaysia, October 6, 2013
great location

clean and confortable n great location
9.7
Midvalley and The Gardens just next to me, great location for me to shopping, very comfotable, convenience, clean and good service
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Erhan K. Couples Turkey, October 5, 2013
good shopping mall and upto 2 am open dining

shopping mall, friendly staff, close shop
6.7
it was good and club, shopping mall and late dinner and everything was available, maybe be for those issues.
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