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Steigenberger Frankfurter Hof

Am Kaiserplatz, City Center, Frankfurt am Main, Germany 60311

Recent customer reviews

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Excellent

8.6

based on
35 reviews

38 reviews in English

Value for Money
7.7
Location
9.2
Staff Performance
8.5
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.9
Food/Dining
8.2
Business travelers (35)
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Haitham H. Business travelers United States of America, October 26, 2015
Awesome hotel

Everything
10
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Thierry D. Business travelers France, March 11, 2015
Not a five star hotel

location, architecure, comfort of the room
6.3
This hotel is obviously a magnificent building. the newly refurbished rooms are a delight, BUT to be a real 5 stars, you need: - Not charging WIFI. The wifi is free but at slow speed. Charging customers who pay 500 euros per night for normal internet speed is ridiculous and is a major marketing mistakes. What is the point of alienating customers to gain pennies?? - The cleaning staff has missed an unpleasant stain in the bathroom for 2 days. Not acceptable in a 5 stars - Some of the staff is very competent ( the 2 concierges), some others belong in a lesser category hotel. - There has been a lengthly and total breakdown of internet (more than 18 hours). That can happen, yes, but in that case you handle the customers in a different way than "I am sorry, I do not know when the service will be restored..." In summary: expensive, disappointing. The management is not on top of things
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Katherine A. Business travelers Philippines, February 21, 2015
remarkable experience

staff, food and location
9.7
I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.
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Till V. Business travelers Germany, November 28, 2014
all great but...

room standard, location
8.7
Room service was not able to deliver breakfast on time; once too early and once too late; that's not acceptable for a $500/night hotel! And when I pointed out gently that I was not expecting her yet, the staff brining breakfast snapped "I was just sent up here" - which might be true, but was a highly unprofessional response. Also: *very* slow elevators, a bit tough on business travelers with a tight schedule
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Laurence K. Business travelers Lebanon, November 20, 2014
Luxury

Room breakfast bar
8.3
Great stay with nice atmosphere
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Mohammed H. Business travelers Malaysia, November 18, 2014
Great place to stay

Luxury, comfort & locatiob
9
Comfortable and convenient. A great place to stay.
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Adam A. Business travelers Australia, November 2, 2014
Challenging Stay

Location, food, showers in grand deluxe rooms
7.3
Ok but first room had Mal functioning a/c and then in second room Internet signal strength was unacceptable. Housekeeping is more of a 3 star hotel in a developing country standard
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Phan T. Business travelers Vietnam, October 18, 2014
great location

location, service, breakfast
9.3
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Tunyawat K. Business travelers Thailand, November 19, 2013
luxury and great service in great location

service, location, comfortable
10
great services from the staff with location in central of town. The hotel is historical hotel within walking distance from central of city
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Tikno H. Business travelers Indonesia, October 22, 2013
nice hotel comfort room especially the grand room

luxurious bath room , comfortable bed ,close to branded shopping area
9
i'm so sattisfied with service quality, really 5 star hotel service
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