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Steigenberger Frankfurter Hof

Am Kaiserplatz, City Center, Frankfurt am Main, Germany 60311

Recent customer reviews

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Excellent

8.3

based on 83 reviews

40 reviews in English

Value for Money
7.6
Location
9.1
Staff Performance
8.1
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
7.9
All reviews (83)
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Kyunglak L. Business travelers South Korea, March 24, 2016
Good Location. Free Wifi. Nearby S-Bahn and Subway
4.3
Hotel is center of the city. Shopping area. Good Breakfast. In the morning, when housekeeping man knocked the door for cleaning room, my wife requested him only change of towels in front of the door. No cleaning room. But he insisted to come into the room. Once he heard my voice from the shower room. He didn't come into room. It is very starange attitude. I am wondering what his intention was.
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Roger H. Solo travelers United Kingdom, January 24, 2016
Very nice place to stay
6.7
This is always an excellent high class hotel with outstanding service.
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Carl K. Couples Mexico, November 4, 2015
Reliable and nice

Location, the sedate and pleasant Autorenbar, and excellent breakfast buffet
8.7
The only thing we observed was a team of two somewhat square persons dealing with the front desk. A yound lady was not good at multitasking and tensed very easily, which is not good reception human resources. Reception staff has to be resourcesfule and creative, and helpful in solving guests' issues.
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Haitham H. Business travelers United States of America, October 26, 2015
Awesome hotel

Everything
10
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He B. Families with older children China, July 3, 2015
Good location and great staff

Convenient location , delicious food and great staff
9
Very comfortable, will come back in the future
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Wenshih H. Groups Taiwan, April 29, 2015
Classic and Histrionical hotel

Service, environment, and cleanliness
9.3
The hotel is definitely classic and histrionical, 100% worth to come visit!
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Agnes T. Couples Malaysia, April 12, 2015
Good location, clean & helpful staffs.

Location nearby shopping centre & attraction place.
8.7
Feel comfortable, clean & luxury room with big bathroom. Wifi speed fast, helpful & good attitude staffs. I will stay again for next visit.
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Thierry D. Business travelers France, March 11, 2015
Not a five star hotel

location, architecure, comfort of the room
6.3
This hotel is obviously a magnificent building. the newly refurbished rooms are a delight, BUT to be a real 5 stars, you need: - Not charging WIFI. The wifi is free but at slow speed. Charging customers who pay 500 euros per night for normal internet speed is ridiculous and is a major marketing mistakes. What is the point of alienating customers to gain pennies?? - The cleaning staff has missed an unpleasant stain in the bathroom for 2 days. Not acceptable in a 5 stars - Some of the staff is very competent ( the 2 concierges), some others belong in a lesser category hotel. - There has been a lengthly and total breakdown of internet (more than 18 hours). That can happen, yes, but in that case you handle the customers in a different way than "I am sorry, I do not know when the service will be restored..." In summary: expensive, disappointing. The management is not on top of things
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Katherine A. Business travelers Philippines, February 21, 2015
remarkable experience

staff, food and location
9.7
I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.
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Ann R. Solo travelers United Kingdom, December 14, 2014
5 Star Hotel let down by 3 Star Service

Location, decor, breakfast
8
Beautiful hotel let down by poor customer service, mistakes as Reservations, at breakfast and quite honestly not enough staff to deliver a 5 star experience.
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