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Steigenberger Frankfurter Hof

Am Kaiserplatz, City Center, Frankfurt am Main, Germany 60311 (Show on map)

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Steigenberger Frankfurter Hof Frankfurt am Main - Reception Steigenberger Frankfurter Hof Frankfurt am Main - Hamam Steigenberger Frankfurter Hof Frankfurt am Main - Relaxation Area Steigenberger Frankfurter Hof Frankfurt am Main - Relaxation Room Steigenberger Frankfurter Hof Frankfurt am Main - Spa Suite Steigenberger Frankfurter Hof Frankfurt am Main - Barber Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant Oscars Steigenberger Frankfurter Hof Frankfurt am Main - Fitness Room Steigenberger Frankfurter Hof Frankfurt am Main - Cigarrum Smokers Lounge Steigenberger Frankfurter Hof Frankfurt am Main - Interior Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant Oscars Steigenberger Frankfurter Hof Frankfurt am Main - Hotel Bar Steigenberger Frankfurter Hof Frankfurt am Main - Pub/Lounge Steigenberger Frankfurter Hof Frankfurt am Main - Interior Steigenberger Frankfurter Hof Frankfurt am Main - Interior Steigenberger Frankfurter Hof Frankfurt am Main - Interior
Steigenberger Frankfurter Hof Frankfurt am Main - Spa Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant Steigenberger Frankfurter Hof Frankfurt am Main - Balcony/Terrace Steigenberger Frankfurter Hof Frankfurt am Main - Interior Steigenberger Frankfurter Hof Frankfurt am Main - Pub/Lounge Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant Steigenberger Frankfurter Hof Frankfurt am Main - Meeting Room Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant Steigenberger Frankfurter Hof Frankfurt am Main - Meeting Room Steigenberger Frankfurter Hof Frankfurt am Main - Food and Beverages Steigenberger Frankfurter Hof Frankfurt am Main - Food and Beverages Steigenberger Frankfurter Hof Frankfurt am Main - Restaurant
Area: City Center Number of Rooms: 303

Recent customer reviews

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Fantastic

8.4

from 71 reviews

Value for Money
7.6
Location
9.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.5
Food/Dining
8.0
All reviews (71)
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He B. Families with older children China, July 3, 2015
Good location and great staff

Convenient location , delicious food and great staff
9
Very comfortable, will come back in the future
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Agnes T. Couples Malaysia, April 12, 2015
Good location, clean & helpful staffs.

Location nearby shopping centre & attraction place.
8.7
Feel comfortable, clean & luxury room with big bathroom. Wifi speed fast, helpful & good attitude staffs. I will stay again for next visit.
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Thierry D. Business travelers France, March 11, 2015
Not a five star hotel

location, architecure, comfort of the room
6.3
This hotel is obviously a magnificent building. the newly refurbished rooms are a delight, BUT to be a real 5 stars, you need: - Not charging WIFI. The wifi is free but at slow speed. Charging customers who pay 500 euros per night for normal internet speed is ridiculous and is a major marketing mistakes. What is the point of alienating customers to gain pennies?? - The cleaning staff has missed an unpleasant stain in the bathroom for 2 days. Not acceptable in a 5 stars - Some of the staff is very competent ( the 2 concierges), some others belong in a lesser category hotel. - There has been a lengthly and total breakdown of internet (more than 18 hours). That can happen, yes, but in that case you handle the customers in a different way than "I am sorry, I do not know when the service will be restored..." In summary: expensive, disappointing. The management is not on top of things
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Katherine A. Business travelers Philippines, February 21, 2015
remarkable experience

staff, food and location
9.7
I have stayed in many expensive hotels but this hotel is really remarkable especially in terms of how the staff were towards their guests. They really do know what customer service is. The people made our stay pleasant. The location is very good and their restaurants are good too.
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Ann R. Solo travelers United Kingdom, December 14, 2014
5 Star Hotel let down by 3 Star Service

Location, decor, breakfast
8
Beautiful hotel let down by poor customer service, mistakes as Reservations, at breakfast and quite honestly not enough staff to deliver a 5 star experience.
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Ann S. Couples United States of America, December 10, 2014
Heavenly

Wonderful staff, quiet elegance, superb location
9.3
After hours jostling with the festive crowds at the Christmas markets, coming "home" to the Steinberger offered relaxation in elegant, luxurious settings yet with remarkably friendly and down-to-earth staff. Spa and wellness center are fantastic!
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Till V. Business travelers Germany, November 28, 2014
all great but...

room standard, location
8.7
Room service was not able to deliver breakfast on time; once too early and once too late; that's not acceptable for a $500/night hotel! And when I pointed out gently that I was not expecting her yet, the staff brining breakfast snapped "I was just sent up here" - which might be true, but was a highly unprofessional response. Also: *very* slow elevators, a bit tough on business travelers with a tight schedule
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Laurence K. Business travelers Lebanon, November 20, 2014
Luxury

Room breakfast bar
8.3
Great stay with nice atmosphere
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Mohammed H. Business travelers Malaysia, November 18, 2014
Great place to stay

Luxury, comfort & locatiob
9
Comfortable and convenient. A great place to stay.
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Adam A. Business travelers Australia, November 2, 2014
Challenging Stay

Location, food, showers in grand deluxe rooms
7.3
Ok but first room had Mal functioning a/c and then in second room Internet signal strength was unacceptable. Housekeeping is more of a 3 star hotel in a developing country standard
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