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2015
Very good 7.6
Based on 9718 reviews

Recent customer comments

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Very good



based on 9718 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for Money 7.5
  • Food/Dining 6.8

Fay C.
Singapore
July 20, 2016
Ok
Unfriendly front office, toilet smelled of hair dye.

SAIFUL S.
Malaysia
July 20, 2016
Great Hotel, Great Locations
I went to Singapore and bring along my 2 important clients. They are very happy with the hotel i have chosen. The room overall comfortable, spacious and best of all, its very clean & unique!

Sahan D.
Sri Lanka
July 19, 2016
Comfy bed, cool design.
Clean hotel, clean rooms and sheets, interesting design.. AWESOME BED, walking distance to Clarke Quay, many pubs and eateries around, NOT near any MRT or Public Transportation.

See T.
Singapore
July 18, 2016
Overall pleasant experience, room for improvements.
Checked into room on Fri 16 Jul by a friendly Malay staff at the reception. She provided a very friendly and welcoming service to my stay which I must compliment. I was planning a small birthday celebration and she was happy to provide assistance in anyway she can. Unfortunately I didn't get her name but she deserves a compliment for making guests like me feel at ease at M hotel. However, I cannot say the same for the Caucasian receptionist . I called front desk a couple of times from the room but it was engaged. So I went down to front desk directly just to ask for extra glasses because we are having a small celebration as mentioned. Her response was unexpected n say that we actually are entitled to only 2 glasses since we are only booking a room of 2. Yes I understand I'm only paying for two person to stay there but sounds reasonable to ask for extra glasses just for half a night right? When asked for a ice bucket, I would expect a warm "of course" or "no problem", but what came to me was "oh yes we can provide 2 buckets per room, after which the subsequent one is chargeable at $x.xx" I'm not saying you can't do your job to inform me but what can we done was maybe when I ask for more than 2 ice buckets then u can let me know? In summary, she made the hotel sound like they are just milking money and not trying to make guests feel welcome to stay at hotel.

Farah K.
Singapore
July 18, 2016
Great loft!
Worth the money, everything was clean and A/C was perfect. Booked the cabana for a small party and the staff was really helpful with all my requests.

Yeo E.
Singapore
July 18, 2016
good
good

PENG Y.
China
July 18, 2016
It is clean.
the room is clean and near Clarke quay. I love this kind of loft room.

Arne W.
Germany
July 17, 2016
Pseudo-legal trickery
Singaporean hospitality at its very worst! They let you sign an acknowledgment of their terms of business upon check-in. Chances are that your reservation was prepaid, and that you arrive tired from a day's travelling, but they present you with a comprehensive list of your responsibilities and liabilities, all disguised as their visitor registration form, which most people sign without much of a glance or second thought. Be forewarned: this is nearly an A4 page of densely written legal text, and you will be given no choice but to sign that you "have read and understood" it. In fact, they show you the registration form on a tablet, then flip to the signature bar, and you never get to see that you sign a lot more than your name and checkout date. I wouldn't have known had I not, by chance, seen the identical form at their sister establishment, the M Hotel. There I spoke to the Duty Manager who confirmed that "it is what it is" - not a faux pas and "not a mistake". In view of the false pretence under which it is obtained, and noting that terms should have been made known to you before you paid, your signature on this acknowledgement is of doubtful legal value to the hotel, even under Singapore law. Noting further that this hotel is a member of a fairly large international chain, it may be presumed that they had lawyers to inform them of the unethical nature of their practise. The intention, therefore, is to gain a tool of intimidation which they will use against you as they see fit. Once you offer your little finger to the engineers of this scam there is no telling how much of your hand they will end up taking. As it turned out, my stay was quite pleasant - more so than at the M Hotel. I don't see why they need to go to such length to gain an advantage over their guests. Both hotels belong to the Millennium & Copthorne group. I shall avoid giving them my business in the future. There are more than 50,000 hotel rooms in Singapore the very large majority of which offer

Nur Y.
Singapore
July 17, 2016
Getting a bit rusty
Its worn out.

Zhi W.
Malaysia
July 16, 2016
a
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