Back to hotel info

Excellent 8.4
Based on 1772 reviews

Verified traveler reviews

Filter by traveler type

based on 1772 reviews
  • Cleanliness 8.5
  • Facilities 8.4
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for money 8.6
  • Food/Dining 7.6
Sort by

Hong Kong
May 10, 2012
Great hotel but so many mosquitos
easy to find and many shops nearby
The hotel's location is very good, easy to find. There are so many shops including different restarurants, convenience shops, the Karon Beach can be reached in 10min. However, the swimming pool was found not so clear enough even though with great sun shine; and so many mosquitos that bite us and made the sleep not good! All in all, the hotel is good but still many rooms need improvement.

curtis G.
May 05, 2012
Nice service, clean rooms and great location
50m Swimming pool
the sugar palm karon is lovely. it's very centrally located a stone trow away from the beach. the rooms are a good size and comfortable. the rooms are clean and the service is good. the hotel has a 50m swimming pool which mosy rooms have a view over which is great for both swimming and socialising.

kevin C.
United Kingdom
May 02, 2012
lovely hotel good location
pool was great, hotel was very clean,very ouite but it was not the full moon party we left 4 days before
this hotel was very nice, staff were very plesent, right on the beach, quite at night but it was not the full moon party we left 4 days before it would be completely different when the full moon party is on

philippa L.
United Kingdom
May 01, 2012
Great location, lovely rooms, friendly staff
Very well located hotel in the centre of Karon yet quiet & peaceful. Rooms were spacious & bathroom with bathtub. Staff were friendly & helpful. Would definately stay here again.

Zhang Y.
April 30, 2012
Budge hotel with nice service
Quiet, and very close to Karon Beach
It was quiet nice experience over last two days. the hotel is very close to Karon beach (about 8 mins walk), everything become so convenience.

Cindy C.
April 23, 2012
Lovely hotel
Rm is clean and nice
We had a wonderful stay at the pool access rm and enjoyed the free internet access in the room. Though i thought it would be best if they can provide bedroom slippers and have more varieties for breakfast.

Hollie Y.
New Zealand
April 17, 2012
nice hotel, good location
large pool, close to beach, decent sized rooms
the roosm are reasonable sized, and nice and bright with balconies, the bathrooms are also large. the pool is long but not many loungers etc are provided, however the beach is a less than 5 minute walk away and gorgeous. the hotel at first glance looks tidy, but there are many areas which could do with a spruce up and boards and tiles etc which are coming away from surfaces. the interior of the room however was spotless. the breakfast buffet provided a good selection and there are a number of markets and restaurants in the area to choose from

April 12, 2012
Nice spacious rooms but too many problems
Spacious, new
stayed there for three nights, reception staff had problem understanding our english. all was well till the second and third night. on the second, the water turned brown and the taps and shower were all spouting brown water. on the last night/morning, the air-conditioning went off for a long time. breakfast was alright, seemed a bit overrated judgin from last reviews. would have much preferred having it at the regular sandwich shop round the corner...

Karen C.
April 12, 2012
Central Location
nice pool area
this hotel is very centrally located. rooms with balcony overlooking the pool are a must. overall rooms are a very good size and hotel has free internet which has a reasonably good speed.

Maria B.
April 07, 2012
Near the beach, shops and restaurants
Near the beach, free wi-fi
Room was okay, except for their aircon which really becomes a problem given the warm temperature of Phuket. They only give you 1 key card, and to activate room electricity, that card needs to be left in a dock inside the room. Hence, every time you go out of the room, you need to bring that 1 card and airconditioning and all electricity is shut off. What makes things worse is that their aircon's temperature starts at 35* C (and no, this can't be changed or configured. Even their "engineers" couldn't do anything about it) and takes about 15 to 20 minutes for it to cool down to 29* C. This really becomes a problem when you go out of your hotel room with the key card since you need to go through the wait-until-it's-cold process. And the temperature is no joke. 35* C is hotter than the temperature in Phuket (32* C) which is already really hot. On the other hand, the location of the hotel is really good. Just 5-minutes away from the beach, and surrounding it are a bunch of stores and restaurants. Breakfast buffet is also okay. Nonetheless, I wouldn't really return to this hotel given the problem of their airconditioning system.