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Recent customer comments

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All reviews (2046)

Business travelers (29)

Couples (1033)

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Families with young children (220)

Families with older children (165)

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Excellent
8.2
based on 2046 reviews
Hotel Condition/Cleanliness
8.1
Facilities
7.0
Location
8.8
Room Comfort/Standard
8.2
Staff Performance
8.0
Value for Money
8.4
Food/Dining
7.5

8 Victoria M.
Russia
March 16, 2012
Good hotel
Not far from sea and everything you may need
We stayed together with a friend. Nice big room with a big balcony. There are two bathrobes, slippers and everything you may need during your stay in the hotel. By the way, there are also two umbrellas in the room. Wi-fi in the room leaves much to be desired, very slow... Breakfast is very good, many different fruits. The hotel is good located, no far from the beach, taxi station, two salons with nice Thai massage.

6.3 Faraz S.
Pakistan
March 13, 2012
great loctaion but little over priced
great location
good location near to the beach and staff was friendly. but the view of the hotel was not that good, as it was shown on the website.big swimming pool but hotel standard was average.

8 Yang K.
Singapore
March 05, 2012
Great Location and service with a smile
Location is near the beach
i stayed 5d4n. it takes 1 hour to reach hotel from airport, vice versa, have to count in abit of traffic congestion. we were greeted with smiles and showed to our room quite immediately after the registration. the location is near the beach, less than 5 minutes away. after seeing what other guests has for a hotel, i find sugar palm impressive, unless you compare it to hilton or clubmed. the hotel room was clean, even had a macmini in the room, even though the internet connection was relatively slow. the spa was quite good and worthy since it was a 1-for-1 promotion. lots of food and massage places outside the hotel. breakfast and room service food was quite alright. there is a place to book trips in the hotel as well hence convenient. pool wasn't very clean at night after the lights have been turned off and i never used it more than once even though we got the pool access room. the mosquitoes also didn't leave us intact and in the end we had like alot of bites, hence recommended to buy repellant or something.

8.3 Jeffrey S.
Canada
February 13, 2012
Love this place but standards seem to be slipping
Location, room size and design, good breakfast
We have stayed here many times before and have been delighted. Normally we book the most expensive room but this time we booked the cheapest room as the prices continue to go up. The cheaper rooms are far less cared for. The floors in our room (especially the bathroom) , while swept each day, needed a good scrub but never got it in a full week. The wireless internet was terrible. Room service dishes would be left in the hall for up to 2 days. All that being said we still enjoyed our stay a lot, will likely return to this hotel and would recommend it; I just hope the standards can be maintained and don't continue to slip.

9 Ying C.
Malaysia
February 14, 2012
Worth the money that paid for
I'm satisfied with the facilities provided by the hotel, information and kind assistance rendered by the management staffs, great location for those who prefer to have a relaxing stay in Phuket except for the breakfast
The services rendered by the management staffs, facilities provided by the hotel, the location of the hotel was great. It worth the dollars and cents that we have paid for. I have an enjoyable stay in the hotel for 2 nights and the massage from Royal Spa. Further to that, this is the only hotel that I came across that they provided free drinks (Beer and Coke) and biscuits. If I got a chance to win a free trip to Phuket, I will choose to stay in Sugar Palm Resort. For those who are preferable for nightlife then Sugar Palm Resort is not a right choice for you. However, for those who prefer to have a relaxing stays at Phuket, Sugar Palm Resort will be you preferable hotel.

7 John W.
United States of America
February 10, 2012
Good location, nice hotel
Location to beach is great, room was clean
I felt this was good basic hotel, clean rooms, friendly staff, nothing fancy but clean and plenty of room. Location was convenient to Kata beach and walking distance to variety of resturants, bars, shops.

8.3 Melanie S.
United States of America
February 15, 2012
Lovely hotel
great location, helpful staff, free upgrade!
Sugar palm is right across the road from the Kata beach main entry. it's a beautiful hotel, very mod in its taste. When I arrived, I handed the staff my agoda reservation paper and they didn't seem to find my reservation, which made me a little concerned, but didn't say anything. I just was given a free upgrade instead (with a free minibar!) The staff was very helpful in finding me a taxi to get to Karon beach for the night, but could have charged me less for the short distance. beds were comfortable. Showerhead was moldy, but loved the bathroom layout!

6.3 Mai-Britt N.
Denmark
April 19, 2012
lovely place near the beach
Location
We have stayed in this hotel several times. This time in a room along the road. Very basic but okay. Only elevator to the second floor. Had to use stairs for the last floor to third floor. The breakfirst always good with fresh fruits and all you need of bread eegs and so on.

9 jing Y.
United States of America
February 03, 2012
clean and spacious room
the swimming pool is shadowed by house and board;
the stay at this hotel is perfect. it's 2 minutes from the kata beach. the restraunt is excellent. the hotel guest can get 10% discount.

8.3 Yue S.
China
January 31, 2012
near Kata Beach
good location
5-10 minutes walk to Kata beach and near the road which has many restaurants. Rooms are big and convenient. However, there's one thing not so good: There's a waiter directly asked for tips. We have booked 3 rooms, when the waiter put the luggage to the 1st room, he asked 1st time about tips. We told him that would give him later when the 3 rooms' luggages are dropped in. However, when we finally gave him the tips, he directly said it's not enough which is only for 1 room, we need pay for another 2 rooms. This experience really made us feel uncomfortable for I think tips is an encouragement to someone's good work but not a compulsory payment.