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Sugar Marina Resort - Fashion - Kata Beach

20/10 Kata Road, Kata Beach, Muang, Kata, Phuket, Thailand 83100 (Show on map)

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Formerly : Sugar Palm Resort - Kata Beach
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Area: Kata Number of Rooms: 108
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
1759 reviews

Value for Money
8.4
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.2
Food/Dining
7.5
All reviews (1759)
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Krisztian N. Solo travelers Finland, January 21, 2015
Perfect relaxation

closeness to Kata sand beach and all kind of services what you need.
9.3
Dmitriy R. Couples Kazakhstan, January 12, 2015
nice hotel

location, food, location
10
Benedicta C. Solo travelers Netherlands, January 1, 2015
worst stay ever in south east asia

beach location, room color palette, massage places near by
3
i had the worst stay ever in this hotel thanks to the rude, unprofessional and lousy staff. they did nothing to make my stay decently comfortable. from the long wait of the check in with no information provided or whatsoever. they first showed me their car service pricelist than refused to book me a taxi or help to find one claiming there were no taxi going to that location (laguna, which is near the airport) and they did not even checked if that was true. again no help in directions to find a restaurant located nearby. they just said "it's 15 mins walking distance" no map showed. absolute no care. accused me of the disappearance of the slippers without proper check of the room. asked me to pay the extra breakfast in such a rude way i was speechless. level of cleanliness below any hotel standart. found male hair everywhere in my room, vomit stain on curtains, coffee stain on the armchair, sands in the wardrobe and dust everywhere. cleaning staff has no vacuum cleaner. no smile, no care, no asian hospitality. poor continental breakfast. avoid this hotel at any cost.
Kittipat S. Couples Thailand, January 1, 2015
good

good clean modern
10
beautiful
Tam T. Families with young children United States of America, December 31, 2014
Did not meet my expectations

Location, extras like beach mats, towels, and free minibar.
6
I booked this place based on its proximity to the beach and on reviews by other travellers. It is true that the hotel is in a convenient location with many shops/restaurants and also an easy walk to Kata Beach. But I was disappointed in two things--mainly the reception of the staff and also the condition of the hotel. When we first arrived, the porter/door man greeted us with "Where's your hotel voucher?" Instead of a "welcome" or "hello" or "how are you," he was only interested in the "business" we provided. We did not find the reception to be very friendly at all. They never smiled--it was all about getting the job done. The other reviews said the rooms were nice but we got a room that was just average. Our view was a rusty rooftop and a wall. The paint was peeling off of the ceiling in a couple of places and the walls were stained and dirty in parts. The plastic coating on my hotel key card was peeling/falling apart and kept needing to be re-magnetized in order to work properly. The hotel felt somewhat run down. We did like the firm mattress and large size of the bed. The giant bathtub in the middle of the room was awkward and we ended up using it as a drying rack. This is not the hotel's fault but we did find the many restaurants in the area to be expensive and not authentic. We had a hard time finding really good Thai food. I also would not recommend staying here during the peak season because the area is super busy, noisy, and crowded.
John R. Couples United Kingdom, December 26, 2014
Christmas in Phuket

Location. Room comfort. Breakfast
8.3
Great stay. Loved the hotel and the breakfasts were 5 star. 3 minutes to the beach and close to everything but very quiet at night. The pool is great. Only complaint. Booked a wake up call on last morning. Checked twice the night before but did not get a wake up call. With early flights to connect with this could have been serious. Luckily we woke up in time.
Jiang T. Families with young children Australia, December 24, 2014
Location is king

Best to location to get on to beach ,surrounded by shops and restaurants and convenient stores
8.3
Great
Angeli P. Couples Philippines, December 23, 2014
good hotel in an excellent location

location, room comfort, extra touches (like beach mats, umbrella, slippers mini bar)
9.3
Everything's great at Sugar Marina Fashion except for the staff who are not very accommodating. Their command of the English language also needs improvement.
Lidia A. Couples Russia, December 22, 2014
Good location, clean rooms, bad wifi

Good location, nice free bar in the room, clean rooms
10
Very pleasant hotel - clean rooms and bathrooms, but the wifi is very poor in the rooms. Breakfast buffet is good.
Audrey W. Business travelers Malaysia, December 15, 2014
Cool Chic & Modern Hotel

Room, Cleaniness, Chic
8
Stayed at the Sugar Marina Resort for 4 nights. My first impression had the 'WOW' factor. Very nice, modern and chic. The name definitely says it - Fashion The pool was relaxing and definitely quiet. Many couples and no screaming children. It has a mini library/ computer area next to the pool as well. Rooms were spacious and clean. There was a huge bath tub at the entrance of the room. Oh, the best part - the mini bar was FOC and drinks and chocolates would be replenish every day. There was even Chang beer! Location is good, with shopping streets and restaurants in the surrounding area. The beach was just opposite the hotel with 5 mins walk. Would definitely recommend it!

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Customer Reviews - Sugar Marina Resort - Fashion - Kata Beach, Phuket

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