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Excellent 8.3
Based on 4035 reviews

Recent customer comments

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based on 4035 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4
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Abhishek C.
December 21, 2010
Great location and great service
great location, very nice srevices provided inside the rooms
need to walk very much to reach your room
The sugar palm hotel was very receptive and location was awesome.The services and comfort provided inside the rooms were of best quality.Also the view from our grand pool view was just too good.The value provided value for money but only drawback was that the food was very costly .

Elena K.
December 21, 2010
Grand Seaview is not worth the money
modern, clean, nice swimming pools
interior design, view
Budget hotel for big money. We stayed in a Grand Seaview room for 3 nights. Room was clean, but poor and dark, we don't like this interior design (walls and floor made of concrete), even the bedroom floor made of concrete. Gloomy interior, poorly lit room. From our room was visible only a little piece of the sea - we needlessly overpaid for the Grand Seaview room. New and clean towels, linens and pillows. Good breakfast. The receptionist refused to book us a taxi to the airport stating that they could only offer us their Limousine service which was more expensive as the going rate. The location is good just about a 10 minute walk to the Kata beach, 20 minute walk to the Kata Noi beach.

Stephanie D.
United States
December 21, 2010
Awesome Awesome Awesome!
huge room, very clean, modern style, great cheap resturant next door
big hill to walk up/down everyday
Loved staying here and will return for sure! the beach was about a 10 minute walk. the only bad thing is the huge hill (not bad for me, but if you have any conditions it might not be great for you). the beach was quiet here. the hotel was so clean and so professional and we got a great deal on Agoda. free water each day, extra towels just for the beach, free coffee/tea in room. we got upgraded to the jacuzzi room. traveled w/ my best friend and it was great b/c there were 2 big beds in the room- so we each got our own bed. never ate in the hotel b/c it was expensive, but right next door was great cheaper food. 7-11 super close at bottom of hill.

December 21, 2010
nice rooms and pool, but high on a hill
view, service, pools
spa, distance to the beach
+ hotel is positioned high on a hill which separates Kata Beach from Kata Noi Beach, so the views are beautiful, as well as no excess noise + lovely infinity pools and terraces for sunbathing + attentive staff

Nicola R.
United Kingdom
December 20, 2010
Fantastic hotel, Highly recommeded!!
Excellent service and facilities & superb bathroom
bit of a steep incline to entrance
Thoroughly enjoyed my stay here. Its a beautiful hotel in a lovley location. Excellent views. There is a bit of a steep incline to the hotel but a very short walk so hardly matters!! Superb service and facilities - highly recommend! Very chic and stylish hotel with all mod cons. Wished i could have stayed longer!

December 20, 2010
Excellent grand pool access, but poor check-in
Grand pool access room, room and hotel facilities
check-in was delayed, as current customer booked for a late check-out. reluctant to give us in return, when we requested a late check-out. however, overall hotel was ok. would go back again.

Tina H.
December 19, 2010
Great Hotel
Modern and Clean
Our room was cozy and offered many new gadgets. The decor was modern and earthy. Like most hotels, it had a TV, fridge, and kettle. For those who is interested in having a nice long bath, it would be a good idea to spend a bit more money upgrading the room with a jacuzzi.

Hisako Y.
December 17, 2010
Great value for the great facility
modern design, big room with spa on veranda, nice swimming pools
we stayed in a grand pool view room for 5 nights. i loved everything of this hotel. the room was very nice and clean and has not only pool view but ocean view as well. the swimming pool was romantic at night with its illumination. the staff were very kind. i don't know about the food because we didn't eat breakfast in the hotel.

chelsey H.
United States
December 16, 2010
beautiful view but very cold, indifferent staff
location, interior design, view
staff act as if they are in pain, and exert no effort to assist guests
We loved the view, and the price was great on agoda, but the staff's attitude really cast a shadow on our stay here. We were only in Phuket for a night, and then headed to Railay, and found the service to be as it has been throughout Thailand--incredible. This hotel is an aberration, and we would rather support a more gracious environment.

Pote S.
December 15, 2010
Very outstanding hotel up on the hill side.
Very big rooms and very good view over looking swimming pool.
Toilet is quite big but the finishing is only cement polishing which is looked very dirty and cheap decoartion.
A very good hotel on an outstanding location, up on the hill but closed to the beach and the town. Lots of very good restaurants surrounding in the area.