arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.3
Based on 3976 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 3976 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

7 LI N.
Singapore
September 26, 2010
Good but slightly overrated
Interior of the room (spacious, modern, bathroom), privacy and quiet surroundings
More frequent buggy rides up (hotel room was on the peak of the hill), army of ants raiding the room when sweets were left on the table, swimming pool was located slightly far away for hotel rooms situated on the highest peak.
Overall it was a good stay but a little inconvenient since it was quite far from Patong beach. However, we traded the excitement and noise for the peace that was found at Kata and our hotel. The room was spacious and necessary amenities were provided but we were shocked to find ants crawling all over food that we brought back to the hotel. This may apply only to our room maybe. The hotel had a in-house spa which was convenient although we did not get to try it. Another inconvenience was access to the pool, as our room was located on the highest peak of the hill which meant that all pools (located below) were out of reach. Also, since these pools were usually connected to rooms, it was rather awkward to jump in and join since it was almost like a private pool of sorts. So potential guests might consider getting rooms with pool access instead. There were many shops near the hotel - 7-eleven, restaurants and cafes. Good for chilling out in the hot afternoons.

10 May B.
South Korea
September 26, 2010
cheap price and great view
pool access view
nothing special
We stayed this hotel for 3 night with booking Pool access room. Some people complained some inconvience to walk up the stairs. But for me it was just good small walk. There was no problem with using internet in this hotel. and also seeing the city from pool after sunset was so nice.

9.7 eran M.
Israel
September 25, 2010
we love the sugar palm!!
beautiful large rooms, amazing design
hard to get to elevators
we absolutly LOVED the sugar palm, it's one of the best designed hotels we stayed at, it has dvd in the rooms, and a small dvd library which you can borrow movies from for free. we went to another hotel in phuket during our stay, and it couldn't measure up so we canceled there and came back to the sugar palm. They are not so great with the room service, it takes quite a long time, but the food is very fair in price and we could forgive them because it's such a great place. Excellent location - in kata beach, the best beach in phuket... would absolutly recommend it to the ones we love.

6.3 chai F.
Malaysia
September 23, 2010
Hotel to Relax
Nice big room with pool access n big bathroom
front office staff need better communication skills
Hotel more for relaxation. It is quite tedious to come n go as climbing up d steep hill is an issue eventhough there is a buggy service.Front office not very helpful as i hv requested d pool access across the bar n they were not able to explain why it was not available n asked me to check again d next day. Most shops close by 11 pm at nearby area.Found a place called black canyon coffee which sells good tom yam noodles just across the road.Overall a good relaxing stay.

9.3 Hong T.
Singapore
September 22, 2010
Minimal at affordable price!
the design of the room & property
we love the design of the rooms and the pools. very clean rooms and comfortable. located at the end of karon beach, makes it a good quiet location without the dodgy characters. and it is out of the tsunami zone, on a hillside!

10 Wong P.
Hong Kong
September 21, 2010
A nice hotel with very reasonable price
The staff are very helpful
That would be better if the swimming pool can be larger
We stay there for 4 nights and would definately come back again next time.

8 Daphne K.
Singapore
September 17, 2010
awesome
Though the walking up the steep slope, back to your room is tiring, but my boyfriend & i enjoyed the walk up everyday. The whole structure of the hotel is very good, as it offers privacy. And because it was probably low season, there wasnt' much people around, so we appreciated the peace it gave to us
We ordered for room service, green curry with rice. the poriton was so small, as i'm already a small eater, but the portion was terrible. i could hardly get to drink any of the green curry.
Overall, i would say it's an enjoyable stay. It was near the beach, just 5mins of slow walk,and outside our hotel, it's a row of shops. Staff are friendly, just that except, when i lost the card key to the hotel, i was fined for it, which i wasnt very glad, because most hotels would have not asked to be charged. BUt nevertheless, its a small sum.

9.7 Sen L.
Singapore
September 17, 2010
Great Hotel to stay
Nice hotel and rooms, big TV, good shower.
Probably the uphill walk to the hotel lobby
The hotel is situated on a uphill, which gives us a superb view from the balcony. I had a room with jacuzzi tub on the balcony, and I spent my mornings soaking in the tub, overlooking the sea. The hotel room is very nice, forget carpetted floors. Think zen and minimalistic, white and walnut combination. I was lucky to get the room with direct lift access, thus not requiring any upslope walking. Pool access rooms will probably get higher floors but is not directly accessible from the lifts. All in all, it was excellent value for money for a great hotel. I will definitely stay there again.

9.3 vonny S.
Indonesia
September 15, 2010
Nice hotel
new, clean
based on its billboard, this hotel is awarded as no 2 trendiest hotel in asia. love this hotel because of its cleaness and its features. it's just would be a problem for some people without vehicle to reach this hotel (back from beach or shops) as we need to climb and quite steep. room floor is cement floor (seems unfinished) which feels dusty. it would be much better if they change to ceramic/marble floor. we also have problem go to our room as we need to change the elevator to level 4 and walk to another building and change to level 5.

7.7 Huen T.
Singapore
September 10, 2010
good value for money
the bathroom is great with the huge bath tube and the glass wall.
i had a great time. the room is huge and comfortable. staff is always friendly and very ready to help at an instant. my balcony had a good view of Kata beach and a nice space to chill and read a book.