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Verified traveler reviews

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based on 4035 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

Siti N. from Singapore
Stayed one night in August 2010
Living up to its name..
Great pool, excellent service and nice exterior.
Up the hill..
A boutique hotel that has nice accommodation. The bathroom is excellent as it consists of a bathtub and shower room. You have to experience it to feel the awesomess. You can draw the blinds in the bathroom depending if you want privacy or open concept. If you got the high floor,you will get to see the sunset as it's just a few minutes walk down to kata beach. Only downside is the hotel is located up the hill. The slope is rather steep too. But hey,the name says it all. Hillside.. So take the hill as a form of exercise after a tan at the beach or exploring the food at the different restaurants.
Reviewed August 25, 2010

thien D. from United States
Stayed one night in August 2010
My Stay at the Sugar Palm Grand Hillside
Good landscaping and convenient location
Uphill walk
We had a truly comfortable stay at the hotel and all the services provided was up to our expectations. The rates was reasonable and the room size provided us with comfortable space. The location of the hotel is also conveniently located near eating places, coffee shops and plenty of shopping. We had some problems walking up and down the hill, especially after lots of shopping. May I suggest that you place your concierge service at the bottom of the hill (near the main road) to provide assistance when I come back with lots of bags or shopping. Overall, service was good and staff of the hotel was efficient and helpful. I also truly enjoyed the free wi-fi internet provided in the rooms which other hotels charge for. I find this an added-value to my stay at your hotel.
Reviewed August 23, 2010

Andrew P. from Singapore
Stayed 3 nights in August 2010
Good things does not need to be always expensive
the pool facing the sea
the flexibility
the stay was good although the location is not easy to find initially as it is on top of a hill. place is clean and room are big. will not mind going for the same hotel the next time i am there. recommended
Reviewed August 20, 2010

Irnie T. from Malaysia
Stayed 4 nights in August 2010
Sugar Palm Grand Hillside Review
Modern concept, architecture, interior and pool
Buggy without protective rail is dangerous, some of the pool is not clean
I must say these hotel is real bargain during low season. I like the interior but my wife don't. Easy access to foods and restaurant, great modern looking hotel, friendly staff, and away from the main road. Maintenance and ants are my complaint though...Will surely come back someday
Reviewed August 16, 2010

Mazhar M. from Canada
Stayed 3 nights in August 2010
Good for budget travelers and backpackers
Location, some nice shopping and restaurants around.
The hotel was fine for the price, location is good for some night shopping and few restaurants around. Breakfast was below standard but so was at most Thai hotels we stayed. You may like if you like Thai food. Staff wasn't really sure of what Halal or Kosher was. Some Phuket hotels in this area have a elevated road access and this hotel has as well but it is not really that bad. We though it was an issue on the first day but it is good for some calorie burns. Overall, go for the hotel if you are on a budget. No dining at the hotel, but around the area there are several restaurants including a Halal/Kosher.
Reviewed August 15, 2010

Stacy G. from Singapore
Stayed 3 nights in August 2010
Excellent Hotel - One of the best thing that happe
Quiet, Near to Kata Beach, Cheap Room Service, Love the pool
staff don't really understand english thus hard to communicate your need to them, alittle hilly
Don't really like rowdy Patong hence decided to stayed somewhere quiet at Kata Beach. Wonderful hotel, with cheap room service 5 mins walk to Kata beach. As it was raining most of the time, spend alot of time at the pool. never regret it at all. Free rental of DVDs and books at the lobby. Recommended!
Reviewed August 15, 2010

Dawn H. from Singapore
Stayed 3 nights in August 2010
Sugar Palm Grandview Phuket
Great location close to ammenities like money changer, shopping, restaurants, 7-eleven, yoga and massage
Funny layout of room. Private access pools definitely better. No room service. Staff's english limited. Housekeeping is not 24 hours.
It takes 2 elevators to get up to rooms from the 5th floor and above. My 1st room was on the highest floor (9) which is quite a hike because of its hilly slopes and then steps to walk up. Not good for ladies if you're planning on heading out in heels. And its a hike up and down the slopes and stairs if you haven't got your own private access pool and want to use the communal main pool on the 5th floor. When i did change rooms to one with a private pool, it didn't have its own sunning deck. But some other rooms did. I was also informed that there is no room service, well yes there is but food comes in a standard food box. No menu to choose from. Otherwise, service is quite good and rooms are very nice and comfortable. All furnishing and ammenities are new.
Reviewed August 14, 2010

hassan H. from Australia
Business travelers
Stayed 6 nights in April 2010
bit of sugar delight
everything was new and stylish
on a steep block
very pleaesant stay, good location, rooms very well appointed, with excellent facilities
Reviewed August 12, 2010

Sam H. from Malaysia
Families with older children
Stayed 2 nights in August 2010
good place for relaxation and honeymoon
cleanliness, politeness of staff, full consideration of hotel on providing umbrella/shower cream/shampoo
no lift access to the grand pool access room
My parents were staying at room 1901, room with jacuzzi.. The jacuzzi is located at the balcony which facing the seaview of kata beach.. the location of the room is nice, except that the aircon is not working well... the pool is fantastic... i really have a good time staying there...
Reviewed August 12, 2010

Michael K. from United States
Stayed 4 nights in August 2010
abundence of pools
Room size was rather small
Stayed at a Grand Pool Access Room, and even this room was pretty small. Had a bed, and a lounge chair/day bed thing that took up alot of space in the room and really was of no use. Depending on which room you get, you either have a small pool shared with another room, or a huge one shared by everyone.
Reviewed August 10, 2010