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Excellent 8.3
Based on 3976 reviews

Recent customer comments

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based on 3976 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

4 David E.
January 06, 2010
Modern Style
The hotel rooms are big and in modern architecture, modern furniture and use basic concrete walls and floors.
There are a lot of stairs to walk but not a disadvantage if you like some excercise. Hotel staff is Ok, you get what you want but maybe not the warm frendly feeling as in some other hotels.
Location is good - after a short walk you are at Kata beach. The pool area is nice although not many sun chairs - but they where always chairs available. The sea is quite warm so the pool is sometimes nice to cool down

7 Derek K.
January 05, 2010
sugar palm grand hillside
Reasonable price and spacious rooms.
The need to ride buggies to your rooms and having to hold on tight to the buggies most of the way.
The rooms at S P G H are nicely decorated and spacious. However, during my stay the toilet was once invaded by a lot of ants (which were dealt with quite quickly by housecleaning). The breakfast buffet was quite basic but I wasn't expecting much for the price. The 'private' pools are one of the attractions of the place.

9 Karen E.
United Kingdom
January 04, 2010
a very pleasant stay
location, new interior, fresh, lovely pool, great view, spacious room
The hotel is situated on a hill. The pool and rooms are lovely. We enjoyed our stay there. It was very comfortable. However the hotel try to make commission on taxis, so try and organise your own! The breakfast was 'same same' everyday, which was a bit boring!

6.3 Angeline L.
January 04, 2010
Personal pool - shared among 2 units, spacious and tidy, well maintained
5 minutes walk to the main road, dark as no street lights during night time.
This is a nice hotel for couples. Located uphill and need some daily exercise to walk to the main road. Personal pools and well constructed. Spacious rooms and clean.

10 brett K.
United States
January 04, 2010
Nice Hotel!!!
Beautiful room and pool. Location is great!!!
Only con was the walk up the hill to hotel.
The Sugar Palm Hillside Resort is beautiful. it has modern new rooms and a cool bathroom with shower and tub area. I enjoyed the pool and how close the hotel is to the beach. 3 min walk!!!!There are many places to eat and drink within 5 minutes walk. There is a place to book day trips on the hill, negotiate hard and 50- 70% will come off of list price. what a great price for the hotel and an excellent stay.

9.3 Ann-Margret K.
United Kingdom
January 03, 2010
Perfect place to start your travels
The rooms were beautiful, stylish elegant and well equiped ie hair dryer and good lighting! The staff were fantastic, the pool is beautiful and the breakfast was just delicious.
There is another guest house infront of the hotel which obscures to view from certain floors. There is a steep incline to get there which isn't fun after a 24 hour journey and a back pack filled with uneccessary accessories!
The Sugar Palm Grand Hillside is one of my favourite hotels I have ever stayed in. The brushed concrete floors feel amazing under your feet, I drank a cocktail in a bubble bath whilst I watched the sunset and the bed was massive and soft, unlike a lot of the beds i've slept on in thailand. The only problem was Phuket, kata beach is definitely the best beach and I'd head to Mama Katas and the Reggae bar at the same end of the beach as the hotel to avoid the tourists. Phuket is highly developed and there is a big tourist trade, it was a little bit of a shock when I landed from Koh Sok National park but never the less it is a great base to go out on your travels from, The similan islands are a must.

10 Danijel M.
January 02, 2010
Sugar Palm
Sugar Palm Grand Hillside was one of our best hotels in Thailand. Hotel is not on the beach, but I would't call this a weakness. It's close to center of Kata Beach nightlife and beach, but yet very quiet. We had a pool access room and it was worth the extra cost. Hotel staff is excellent, very helpful and polite. Hotel has a free WIFI and few computers in the lobby. Only thing that looked a bit strange is that there were no tiles in the bathroom, but the bathroom was pretty spacious with good amenities. Overall a great hotel!

7.3 Giriraju P.
December 31, 2009
Our stay at Sugar Palm Grand Hotel
Well maintained hotel, Located next to the Kata Beach. Very good restaurants around the place. Transport available for most of the other tours / beaches.
The hotel rooms are located on the hills. Lot of walking and climbing required to reach your room. Slow room service.
Sugar Palm Grand Hotel is located very close to the Kata Beach in Phuket, Thailand. The hotel is located on a hill overlooking the beach. The beach is half a mile - walking distance away. Kata beach is more relaxed and laid back when compared to the Patong Beach. Various good restaurants are located within walking distance of the Hotel. Most of the tour operators will pick you up from the hotel for the tours. You need to negotiate a price with the notorious tuk-tuk's for travelling to the other places., its a good idea to make sure you decide on the price before you sit in the tuk-tuk. The hotel has 3 nice swimming pools. The in-room dining is basic but good. Be ready to do a bit of climbing and walking to reach your rooms. In case you have mobility issues or if you dont like climbing and walking .. It might be a good idea to request for rooms located down hill, near the reception.

9 Phil B.
December 30, 2009
Location, Well appointed large rooms, Pools, Buffet breakfast, Large fridge, Electronic Safe
Hillside location
Firstly we thoroughly enjoyed the Kata Beach location. We found that Kata was a great compromise between busy Patong & the remoteness of some resorts on the island. We loved the spaciousness of the well appointed deluxe pool view guest room. The king bed was firm but remained very comfortable. The bathroom consisted of separate shower, large bath & toilet. Double vanity basins are placed outside the bathroom in the entrance hall which we found very convenient. The many pools meant that we often had a pool to ourselves. We also appreciated the larger than normal refrigerator & electronic safe. The buffet breakfast which was included in our rate provided a huge selection of both hot & cold dishes. The property is situated on a hillside with sea views. Rooms have been built heading up the hill leading away from reception, unlike most hilltop resorts that are built across the hillside. As our room was high on the hill we had 150 steps & 2 ramps of approx. 15metres to negotiate before reaching our room. This would not put me off staying at this resort in future though. The hotel provides transport to guest rooms via electric golf carts for those less mobile guests.

8.3 TOH L.
December 27, 2009
Good Service
Steep Slope
Generally this hotel provides a I would say very s satisfying service. On the first day when I checked in, it took me less than 5 minutes to check it and another 5 minutes to my room. During my stay I rent a motorbike from the hotel is cost me about 250B for 24 hours. Which is relatively cheaper than hiring taxi which cost about 1000B 2 way, depending on which area you are going to.