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Sugar Palm Grand Hillside Hotel

1 Coktanote soi 3, Kata Road, Muang, Kata, Phuket, Thailand 83100 (Show on map)

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Area: Kata Number of Rooms: 106
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
3656 reviews

Value for Money
8.6
Location
8.3
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.2
Food/Dining
7.4
All reviews (3656)
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Nicholas F. Couples Singapore, February 16, 2014
Wonderful, awesome, serene,heartening & convenient

Comfort, staff & scenery
9
It was an awesome and unforgettable experience staying here. Firstly, staff was effective with requests and check-in. Secondly, room was clean and comfortable. Commodities in room were sufficient & air-con was working great all the way. Thirdly, the location is on an up-slope but that just added to its serenity factor. Also, it was convenient to get to nearby local shops/cafes/restaurants just 5mins away. Last but not least, staff were very warm and welcoming, i was even surprised with a birthday cake in our mini fridge after coming back to the room on my birthday night. Highly recommend this place if service is a factor for you.
Yuanita S. Couples Indonesia, February 13, 2014
okay

quite
6
quite place to stay
Emma N. Couples Australia, February 8, 2014
relaxing

pool, wifi, veiw
7.3
The sugar palm was nice, rooms need updating a little. There wasn't much option to eat in the restaurant and room service but was close to local restaurants.
Wong W. Families with young children Hong Kong, February 6, 2014
Beatiful Views

Rooms are clean, Staff are helpful and polite, Able to see fireworks over downtown
7.3
The pool is a bit too cold
Wai W. Couples United Kingdom, February 5, 2014
excellent, clean, friendly hotel

location, cleanliness, friendly staff
8.3
the hotel is 5 min walk to the Kata beach, and less than that to the main street for restaurants and spa. The staff are very friendly and always willing to help. They helped me book various attractions with pick up from the hotel. We got upgraded to a room with pool access from the balcony which was great. Definitely recommend Sugar Palm
Kah H. Families with older children Malaysia, February 5, 2014
relax and lot of activities

beach hill and food
8
relax and recharge nice hill top view and close to all activities nice restsursnt nearby and walking distant to all amenities and most important beautiful karon beach
Wai W. Couples United Kingdom, February 4, 2014
excellent friendly clean hotel

location staff cleanliness
8.3
absolutely loved it. will definitely stay here again
Chenchen D. Solo travelers China, January 28, 2014
good hotel

good staff good location good swimming pool
10
Dale H. Families with young children United States of America, January 27, 2014
Quiet, friendly staff

close to the beach and many restaraunts
7.7
Darrel Z. Couples Philippines, January 19, 2014
Nice hotel but poor service

Location, Swimming pool, Privacy
6.3
They have a very fast check-in process. However, after you check-in, the quality of service downgrades. We were given a room with a very noisy air-conditioning unit. We called the staff immediately but the service was very poor. I had to call four times before a maintenance person came in. He tinkered the AC for ten minutes and just left without informing us if it's repaired or not. The AC was still noisy and we decided to go out and have them checked. They promised us that the AC will be okay when we come back. To our disappointment, it was still not fixed and I had to call them again. This time, they transferred us to another room which was okay. Our booking is a room with pool side access. The room that was given to us has pool access but the pool was dirty. The pool access was of no use. The hotel is walking distance to the beach and has many restaurants nearby.

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Customer Reviews - Sugar Palm Grand Hillside Hotel, Phuket

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