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Sugar Palm Grand Hillside Hotel

1 Coktanote soi 3, Kata Road, Muang, Kata, Phuket, Thailand 83100 (Show on map)

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Area: Kata Number of Rooms: 106

Recent customer reviews

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Excellent

8.3

based on
3855 reviews

1678 reviews in English

Value for Money
8.6
Location
8.3
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.3
Food/Dining
7.4
All reviews (3855)
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Jared L. Couples Singapore, January 18, 2014
Worth the money paid

Excellent location, peaceful & quiet, good customer service
8.7
Overall a pleasant stay. They upgraded us to a Malisa Villa Suites (Another hotel under the same brand) for the first day due to full occupancy. Excellent location, 5 min walk to Kata beach. Many shops and eateries upon exiting. The only downside is our private pool was a little dirty. And the poolside cocktail bar was closed throughout our stay. Staff speaks decent English. Very polite and helpful.
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Brendan G. Couples Ireland, January 18, 2014
Fantastic hill side hotel

pool, price, room standards
9
great hotel with an amazing pool
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Eugene Q. Couples Singapore, January 12, 2014
A good summer hotel

Pool access, good view from the hilltop, helpful staff
8
It was pleasant. Service staff was helpful. Nice hill view from the top. Quite a pain though as experienced with lift breakdown when staying on the 9th floor on the hill! Besides that would definitely recommend it to someone who is just there for a summer vacation for the beach, sun and pool reading a book and chilling out.
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Sarah B. Couples Australia, January 8, 2014
Very disappointing, staff were rude and no help

Location
4.7
Our stay at sugar palm was extremely disappointing. We did not revive our value for money in any way. The room was below average - dirty, beds poorly made, wifi not working and tv unwatchable due to poor reception. When I informed the staff of our disappointment thy were extrenely rude and were not interred in trying to solve the issues we were experiencing. If the money had of been refundable there is No way we would have stayed our second night. Overall extremely disappointing poor service and quality of rooms and would definitely not recommend this hotel to anyone.
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Neil B. Solo travelers United Kingdom, January 2, 2014
Nice hotel with pools, near beaches.

Nice pool, close to amenities and beaches. Also good spas and restaurants.
7.3
The Sugar Palm is an awkward hotel to navigate, but once you get the hang it has very nice, large clean rooms, pools and a great location. At the bottom of the the hill there is an excellent coffee shop for breakfast or if something more substantial is required, a family restaurant immediately opposite. A couple of minor issues, were resolved quite quickly, but alas the safe wasn't fixed in 5 days. Also, probably best not to use the hotel to book a taxi from the airport. Finally, when checking out, give yourself time. There may be a queue around mid-morning.
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Raymund T. Couples Singapore, December 30, 2013
A Good workout

Not much traffic noise, very windy, good view at certain units
6
A part from the steep slope to get to the shops and kata beach. Very long walk and lots of stairs and slope to climb to get to our room. The room walls are abit thin as we can hear our neighbour TV volume early in the morning. And the TV channels are ok but for afew glitches and the channel sometimes go fuzzy. The wifi drops to nothing at certain times, which is ok i guess. Gives you time to chill and relax.
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Yin L. Couples China, December 30, 2013
great location, very near to Kata Beach

location, view, swimming pool
7.7
Great location but can be improved a lot of details, such as cleanness and service level. Generally, it worth the money...
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Niklas J. Couples Finland, December 30, 2013
Close to main street @ Kata

Not too far from beach, short walk to main street
6.3
Hotel is located at top of steep hill. It is about 100 meter walk uphill. It is not a problem to young and ok fit persons, but elderly/disabled person might have a problem with that so consider that when you book a hotel. Hotel is also built to steep hill and hotel have 8 floors. However all them are at groundlevel or few meters above. That means long walks to room and possibly use of 2 different elevator. Hotel is not too far from beach (few minutes walk), and good restaurants are nearby. It is ok hotel if you get it cheap, but I dont recommend paying high rates in any case. Rooms are comfy and tidy, but hillside location makes you swet everytime you walk up to hotel. You can get rid of that problem by renting the motorbike or scooter from reception. Not a 4 star hotel, basic ok 3 star hotel.
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Jessica W. Couples Australia, December 29, 2013
Also a relaxing place to stay

The location, the rooms and the pools
8.7
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Olivier B. Couples France, December 26, 2013
Good location, quiet and close to beach

location, room comfort, price
7
Hotel location is good, steep slope over 20m to walk down onto main Kata road and its restaurants but takes 5 mins to walk to Kata beach. Room was with pool access 9th floor, nice view from the hill on the Kata area. Quiet at night. Hotel has a spa, bit pricey. Decent breakfast. Christmas dinner was automatically included in the 4 nights trip, but food/dinner was not worth the price (80sgd/PAX).
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