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Recent customer comments

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All reviews (3948)

Business travelers (64)

Couples (2445)

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Excellent
8.3
based on 3948 reviews
Hotel Condition/Cleanliness
8.5
Facilities
8.0
Location
8.3
Room Comfort/Standard
8.3
Staff Performance
8.4
Value for Money
8.6
Food/Dining
7.4

6 Raymund T.
Singapore
January 02, 2014
A Good workout
Not much traffic noise, very windy, good view at certain units
A part from the steep slope to get to the shops and kata beach. Very long walk and lots of stairs and slope to climb to get to our room. The room walls are abit thin as we can hear our neighbour TV volume early in the morning. And the TV channels are ok but for afew glitches and the channel sometimes go fuzzy. The wifi drops to nothing at certain times, which is ok i guess. Gives you time to chill and relax.

7.7 YIN L.
China
January 02, 2014
great location, very near to Kata Beach
location, view, swimming pool
Great location but can be improved a lot of details, such as cleanness and service level. Generally, it worth the money...

6.3 Niklas J.
Finland
July 07, 2014
Close to main street @ Kata
Not too far from beach, short walk to main street
Hotel is located at top of steep hill. It is about 100 meter walk uphill. It is not a problem to young and ok fit persons, but elderly/disabled person might have a problem with that so consider that when you book a hotel. Hotel is also built to steep hill and hotel have 8 floors. However all them are at groundlevel or few meters above. That means long walks to room and possibly use of 2 different elevator. Hotel is not too far from beach (few minutes walk), and good restaurants are nearby. It is ok hotel if you get it cheap, but I dont recommend paying high rates in any case. Rooms are comfy and tidy, but hillside location makes you swet everytime you walk up to hotel. You can get rid of that problem by renting the motorbike or scooter from reception. Not a 4 star hotel, basic ok 3 star hotel.

8.7 Jessica W.
Australia
January 09, 2014
Also a relaxing place to stay
The location, the rooms and the pools

7 OLIVIER B.
France
December 27, 2013
Good location, quiet and close to beach
location, room comfort, price
Hotel location is good, steep slope over 20m to walk down onto main Kata road and its restaurants but takes 5 mins to walk to Kata beach. Room was with pool access 9th floor, nice view from the hill on the Kata area. Quiet at night. Hotel has a spa, bit pricey. Decent breakfast. Christmas dinner was automatically included in the 4 nights trip, but food/dinner was not worth the price (80sgd/PAX).

9 Mechiel C.
South Africa
December 31, 2013
Brilliantly near perfect
The room, pools and service
We absolutely loved our stay here. The service is brilliant, the staff are attentive and the design of the rooms are magnificent - clean, spacious and modern. Check in went very smoothly and the porter was very helpful in showing us the available facilities on the way to and in our room. We had a beautiful city view. Our room was on the top (11th) floor and we loved the privacy that offered. The breakfasts as great and the hotel is close to the beach, mini marts and a few great restaurants. The only downfall is that you again need to do a bit of walking up a hill, to get to our room we needed to take2 flights of stairs and 2 elevators with hallways in between. If any of the hotels you are looking at have the word "hill" or "hillside" in it - expect to do a bit of walking. We, never the less, were greatly pleased by the brilliant facilities and service. If we ever return to Phuket - we will be coming here. For sure! Thank you Sugar Palm.

7.7 feng W.
China
January 13, 2014
Hilly hotel with great pool
swimming pool; garden; close to the beach and great restrants

7 Dino T.
Malaysia
December 27, 2013
Very peaceful getaway
centrally located, peaceful, comfortable bed
Hotel located at the hillside, 5 minutes walk to the main street. Very peaceful at night. But shower area should have a door instead. Beside this, everything is perfectly fine

7 weei H.
Malaysia
December 26, 2013
Great concept and walking distance to beach
Near to beach,restaurant,great room design
the hotel was good but the pool excess was really dissapoited as it provide a very small swimming pool. It's ok for kids but not adult. Pool cleaniness is poor. Meal price is reasonable. Walking distance to beach.overall ok.

9.7 Olle R.
Sweden
December 28, 2013
Nice design, great pool, nice location
Nice design, great pool, nice location. This hotel's infinity pools are really nice and spectacular. Great hotel!
Great stay! We defenitely reconnend this hotel if you're going to Kata. The staff is friendly and professional. The infinity pools and landscape architecture are truly beautiful.