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Recent customer comments

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based on 4035 reviews
  • Cleanliness 8.5
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4
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Jameshil T. from Philippines
Stayed 3 nights in March 2014
nice room, pool, relaxing place
hotel is nice. but our room is far from the lobby. nice pool and overlooking. beach are walking distance.
Reviewed March 15, 2014

chenchen D. from China
Solo travelers
Stayed 4 nights in January 2014
good hotel
good staff good location good swimming pool
Reviewed March 12, 2014

wong M. from Hong Kong
Stayed 3 nights in March 2014
food very good and low cost. the room very clean
The room very clean and very good the food with good service
Here everything just wonderful for us, the food very good and low cost. the room very clean with good room service
Reviewed March 09, 2014

wong M. from Hong Kong
Stayed 3 nights in March 2014
Very nice room service and good food clean room
Clean room with very good room service and very nice the food
Here everything just wonderful for us, the food very good and low cost. the room very clean with good room service
Reviewed March 09, 2014

Douglas H. from Canada
Stayed 13 nights in February 2014
Broken elevator no stairs??!!!
only good thing was the breakfast and the breakfast staff. Not really from the hotel, imported from a local restaurant
First week well its not so bad. no restaurant for dinner but I can live with that. Pool in very bad repair, pool chair pads rotting(literally) stairs out of pool falling off the wall, but its Thailand after 25 yrs of vi siting this country these things are not unexpected. Start of the second week the whole thing is falling apart. Who ever herd of a hotel with no stairs and a broken elevator, well now you have. Walk up four floors on a very steep ramp or take the stairs to the pool keep going to the sixth floor and then back down two floors on the ramp. so day one I can live with it, day two a little pissed off, day three I am not happy at all. day four what the hell, five six and seven no better. Now one would think that there would be some sort of compensation, not on your life. At checkout there is no one that really speaks English, you all know the story. There were other minor things like having to pay for a second room key, but I was prepared for that thanks to another review that said it would happen. Always read and head the review people post, there is much to learn.
Reviewed March 03, 2014

Jarrod S. from Singapore
Stayed 4 nights in February 2014
We had a nice stay at the Sugar Palm
Location, Room Size, Swimming Pool
We had a relatively good time staying at the Sugar Palm. The room was spacious and clean and we had a great view of Kata Beach from our room balcony. The air-conditioning was also great, given the sweltering heat of the Phuket sun :) Unfortunately the room wifi was very weak and the 'king-sized' bed that was provided was really 2 super single beds joined together. Also, the finishings in the bathroom were incomplete eg. missing glass panel in the shower section. All in all, we were quite satisfied with the hotel. Our initial worries that the hotel was situated way up high on a hill were quashed when we realised that it was a mere 30 - 40 metres from the main road! And it only took us no more than 5 minutes to get to Kata Beach from the hotel. Also, the staff were quite friendly and able to speak in pretty fluent English. Definitely worth trying out.
Reviewed March 03, 2014

MICHAEL S. from Malaysia
Stayed one night in December 2013
It was awesome
Friendly staff, awesome stay & beautiful night
It was awesome. The room decoration is nice and romance.
Reviewed March 02, 2014

Kah K. from Malaysia
Families with older children
Stayed 6 nights in January 2014
relax and lot of activities
beach hill and food
relax and recharge nice hill top view and close to all activities nice restsursnt nearby and walking distant to all amenities and most important beautiful karon beach
Reviewed March 01, 2014

Stuart B. from Australia
Stayed 7 nights in February 2014
Elevator not working, poor maintenance.
Elevator not working, poor maintenance in shower with drain not working, Was no personal swimming pool when we had booked for one. Too many stairs. Public area dirty. Breakfast was terrible.
Reviewed February 27, 2014

Ran C. from Malaysia
Stayed one night in February 2014
Excellent stay! Very unique & trendy hotel ^^
Spacious & clean room with pool access
I've booked a jacuzzi room but the lovely hotel staff upgraded my room to the top floor (10th) with pool access. It's great & nice view from the hill but we need to take 2 elevators & lots of stairs to climb to our room. And the lift is breakdown during our stayed. Very long walking up to get to our room on 10th floor on the hill~!
Reviewed February 21, 2014