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Sugar Palm Grand Hillside Hotel

1 Coktanote soi 3, Kata Road, Muang, Kata, Phuket, Thailand 83100 (Show on map)

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Area: Kata Number of Rooms: 106
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
3488 reviews

Value for Money
8.6
Location
8.3
Staff Performance
8.4
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.2
Food/Dining
7.3
All reviews (3488)
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Lesley O. Solo travelers United Kingdom, October 16, 2012
Definitely not 4 Star.

The only positive I can say is that the room I had was quiet and private
4.3
Not wanting to be too negative I confess my immediate response was to try to find another hotel to move to. As it turned out that would have been too expensive so I had to stay put, although I did look into changing rooms the alternative room I was offered would have been in a worse position. The rooms are described as 'minimalist and contemporary'. I am sorry but plain concrete floors, rough concrete walls painted white and concrete washstand and shower just do not shout luxury to me. It was a bit like having a shower in someone's garage!!!! Despite some small touches with the glass trays etc. the blurb also describes the rooms as having 'a fully stocked mini bar'. Again, I'm not sure that one can each of coke, juice and beer constitutes a fully stocked facility. The hotel boasts no less than 11 infinity pools however, because of the arrangement of the hotel all of the pools are quite small and only two pools (one of which is a child's pool) are accessible to everyone and the facilities available are minimal with one (very bored) waiter sitting behind the limited bar for two hours each afternoon. The other pools seem to be only accessible from certain rooms, which I'm sure is quite nice for the people who have paid a lot of money for those particular rooms but even then the pools are still quite small. Breakfast was also very poor. The dishes available were under cover but there were no signs telling you what the choice was, leaving people no option but to lift to lids every time to see what was there and then it wasn't very interesting. I think also that all of the hotel staff would benefit from having some sort of team building and training day to teach them how it should be done. I had arrived in Phuket from 6 days in Bangkok where, without exception every hotel staff member gave you the feeling that you were there most important visitors they have ever had, so perhaps I was just spoilt. I would not return to this hotel.
Anthony C. Groups Singapore, October 15, 2012
Great spacious modern lifestyle room with pool

Mac Mini for Internet access and video/audio playback to TV, large private pool, daily refill of singha beer and drinks
8.7
Excellent spacious room with large king size bedroom and a couch that one can lay down to watch TV on and best of all, it comes with a business work area facing the pool should one needs to perform some work while being away for vacation. The Mac Mini in the room provides Internet access as well as a player for video/audio discs. While the LCD TV is a little small for the size of the room, being wall mounted does makes the room spacious with space for placing things. The private pool is lovely and most enjoyable to have a swim any time of the day. Or even a skin dip in the wee hours if one is up to it.
Tianfeng C. Groups China, October 15, 2012
Great location and view with wonderful service

grand view
9
It's close to beach with great grand view. The staff there are very nice. It takes only 10 minutes to a street with a lot of restaurants.
Charine Y. Groups Hong Kong, October 15, 2012
Nice and hip hotel

Good value, good location, most like the jacuzzi at the balcony
8.3
The location is perfect, many restaurant, food stalls, shopping place to walk over. We love the out door jacuzzi as well. Its's at the south of Phuket nearby the outside island Chalong Pier that only take 10 minutes to drive to. Would stay there again in the future.
Sightseeing/Attractions Tip: Racha Island, nice place for swimming and snorkeling though we have take 2 scuba dive at there.
Karin N. Families with older children Thailand, October 14, 2012
Good design, avg service not good for elders

Like Location and Design
7.7
i had a good stay here. but at the time, the hotel was on redecoration, and the golf car was not in service. We had to use lots of energy to get to the room. This made my mom's knees hurt.
Natasha N. Solo travelers United States of America, October 14, 2012
Simple and modern styling with a fun bathroom

The view
8
I really enjoyed the room. It was clean, spacious and simple with everything I needed (tv, a/c, hot shower). The upside of this location is the view, but the downside is I had to take two elevators spread out to get to my room. I got lost twice. This location isn't ideal if you like to go in and out of your place throughout the day. However, I would stay here again because the view and location were stunning.
Sheng C. Couples Taiwan, October 12, 2012
Good staying and lovely times!

Free drinks everyday
8.7
The hotel lobby was under renovation during my staying. It didn't bother us much. The hotel staff was friendly to help us. The environment was quiet for staying. Maybe you can choose to stay at the top hill as the view will be much nicer! It's about 5 mins walking distance to KATA beach. I would like to stay one more time there for our next visit!
Sightseeing/Attractions Tip: Ask around travel agency for budget and awesome trips. Do compare the prices!
Martin V. Solo travelers United Kingdom, October 10, 2012
Very nice hotel

View from rooms, secluded pools
8
The hotel was a good experience. The Lobby however was being refurbished so the reception was tucked away but all good! My own issue with the hotel was if you are staying in the deluxe rooms like I was you have to walk up 3 steep ramps to get to your room after taking two lifts up to the 9th floor.
Restaurant Tip: Check out HornGrill SteakHouse. Wonderful steaks, slighty on the $$ side but well worth it.
Lee S. Couples Malaysia, October 9, 2012
Great hotel

Swimming pool and environment
6.3
This is a good hotel for relaxation, especially choose the room with swimming pool access or with jacuzzi. Location is good enough but need to do some exercise up to the hill. Overall is good but there are doing renovation when the time we go, it is a bit dusty. I will recommend it to my friend as well.
Halifi A. Couples Singapore, October 6, 2012
Awesome

Vieand room decor
7.3
room change to pool access room on the 3rd day and it was done swiftly by the hotel.. room feature and design is the same as pool view room except that it has pool acces from the balcony.. got room.. this is the 3rd highest pool access room.. common pool access room share by 3 other room.. wud prefer the highest room though as the pool is bigger and longer and the view is spectacular.. but its ok..

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Customer Reviews - Sugar Palm Grand Hillside Hotel, Phuket

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